Account Manager

<b>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you’ll have the opportunity to find the career you’re looking for, learn and grow in your role, and make a difference in the lives of others. And you’ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first. <br/><br/>Sound like a good career fit? </b>

Mechanicsville, VA


<strong><a href="" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href=";d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong>

keywords: management,relationships,reporting,compliance,analysis,transportation,culture,communication,education,experience


Overview: <br/><br/>The Account Manager is responsible for various tasks directly associated with management of client contracts including handling questions, problems, reports, data analysis and education. <br/><br/> <br/>
Responsibilities: ESSENTIAL FUNCTIONS <br /> <ul> <li>Manages client account(s) with direct reporting responsibility to GM. </li> <li>Communicates with key stakeholder(s) on a weekly basis. </li> <li>Coordinates Contract Compliance for the client(s). </li> <li>Uses independent judgment to identify opportunities for quality improvements and coordinates with internal departments to develop action plans and monitor progress. </li> <li>Reviews data in reports to identify areas for improvements as well as negative trends and uses own discretion to work with the client to implement a process improvement and monitor the progress. </li> <li>Prepares the summary for the monthly reports and identifies any trends that need to be addressed internally and/or externally. </li> <li>Meets with GM to determine actions to be taken on monthly reports and follows up to ensure that corrective actions are carried out. </li> <li>Reviews monthly reports for accuracy and ensures compliance to delivery deadlines. </li> <li>Ensures that any client report outside of the monthly report is accurate and delivered on time. </li> <li>Is involved in the Facility and Transportation Provider monitoring process and works with the various departments to ensure compliance to delivery deadlines. </li> <li>Updates policy and procedures related to client contracts and works with various departments to ensure policies and procedures are implemented and followed. </li> <li>Coordinates client audits. </li> <li>Coordinates presentations to client as needed. <br /><br /> <br /><br /> <br /><br /> <br /><br /> <br /><br /> <br /><br /> </li> </ul>
Requirements: <strong>Education</strong> <br /> <ul> <li>BA/BS degree preferred</li> </ul> <strong>Experience</strong> <br /> <ul> <li>One to three years managerial office experience including experience interacting with customers, problem solving and administrative functions.</li> </ul> <strong>SKILLS &amp; ABILITIES </strong><br /><br /><strong>Personality skills</strong><br /> <ul> <li>Excellent written, verbal communication and interpersonal skills. Able to communicate clearly and comfortably with groups ranging from 2-50 people</li> </ul> <strong>Competencies</strong><br /> <ul> <li>Excellent organizational, problem-solving, team building, time management and timely follow through skills. Project Management skills desired.</li> </ul> <strong>Computer Skills</strong><br /> <ul> <li>Proficient in Microsoft Word, Excel, Outlook, and Power-Point</li> </ul> <strong>PHYSICAL DEMANDS</strong> <br /><br />The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. <br /><br />While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms and lift. Specific vision abilities required by this job include close vision. <br /><br /> <strong>WORK ENVIRONMENT</strong> <br /><br />The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. <br /> <ul> <li>Entire work time is conducted in an office environment in a controlled atmosphere building.</li> <li>The noise level in the work environment is usually moderate.</li> </ul> This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor.<br />