PMH Dispatcher - Florida

<b>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you’ll have the opportunity to find the career you’re looking for, learn and grow in your role, and make a difference in the lives of others. And you’ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first. <br/><br/>Sound like a good career fit? </b>

Miami, FL


<strong><a href="" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href=";d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong>

keywords: grow,teamwork,management,success,healthcare,performance,customer care,logistics,education,communication,experience,support


Overview: <p>Provado Mobile Health is the next-generation of on-demand technology for healthcare services. As our Customer Service Representative and Dispatcher, you are an integral part of the success of our company by providing real-time telephonic support to members receiving service and the providers delivering that service in the field, utilizing our logistics management web application. We are looking for a friendly, patient, compassionate and organized team member with plenty of energy, professionalism, and experience interfacing with logistics or customer service technology. An ideal candidate has experience managing 30-50 brief customer service phone calls per hour, effectively and efficiently resolving logistical issues in real-time between two separate parties, interacting patiently and professionally, and accurately inputting and communicating information through online customer support systems and technology applications.</p> <p>You will have the opportunity for promotion and career growth in management and operations. You will also be joining one of the nation's largest healthcare access management organizations with client partnerships with the largest health insurers in the nation.</p>
Responsibilities: <p><strong>Summary of Key Daily Responsibilities and Qualities:</strong></p> <ul> <li>Provide telephonic customer care support to customers, service providers, clients, and facilities, managing up to 30-50 brief calls per-hour.</li> <li>Efficiently, effectively, and patiently resolve logistics and customer service issues happening in the community in real-time.</li> <li>Think quickly, perform effectively, react calmly, and maintain precision during periods of high customer service activity.</li> </ul>
Requirements: <ul> <li>Deliver a customer support experience that is both friendly and compassionate as well as authoritative.</li> <li>Accurately and precisely input data into a customer service platform.</li> <li>Accurately and clearly communicate information to callers.</li> <li>Experience and proficiency utilizing business, logistics, and customer service technology applications (logistics applications a plus).</li> </ul> <p><strong>Education, Licensing, and Certifications Required:</strong></p> <ul> <li>College degree preferred; High school diploma or equivalent, such as GED, required.</li> </ul>