Transportation Supervisor

<b>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you’ll have the opportunity to find the career you’re looking for, learn and grow in your role, and make a difference in the lives of others. And you’ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first. <br/><br/>Sound like a good career fit? </b>

Garden Grove, CA


<strong><a href="" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href=";d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong>

keywords: management,transportation,maintain,quality assurance,administration,experience,education,skills


Overview: <p>We seek a Transportation&nbsp;Supervisor to provide day-to-day oversight and management of staff in pursuit of excellent customer service and coordination of transportation services for recipients. He/she will assist the Regional Manager with network development and contract enforcement. Qualified candidates will have 3+ years proven management experience; in-bound call center experience preferred; 1-2 years transportation experience a plus.</p>
Responsibilities: <ul> <li>Oversee functions of Assistant Transportation Coordinators, QA and Administrative staff.</li> <li>Establish and maintain good working relationship with providers, facilities, clients, co-workers, call center staff and other regional office personnel.</li> <li>Complete weekly call monitoring of ATCs and QA and report to Regional Manager any training issues.</li> <li>Conduct 90 day and annual evaluations of all staff.</li> <li>Serve as primary local contact for transportation providers and facilities.</li> <li>Coordinate work schedules, vacation and leave requests of staff.</li> <li>Maintain daily and/or weekly report to Regional Manager of all staff, provider and facility issues.</li> <li>Monitor call stats, ATC aux work and call waiting times and maintain accurate call stat reporting to Regional Manager weekly.</li> <li>Oversee Quality Assurance and complaint handling.</li> </ul>
Requirements: <ul> <li>Qualified candidates will have demonstrated experience leading and managing staff.</li> <li>4-year college degree preferred.</li> <li>Must have superior customer service and phone skills, problem solving, time management, and organizational skills.</li> <li>Must possess computer proficiency with MS Office suite (Word, Outlook, Excel) and ability to master proprietary software programs.</li> <li>In-bound call center experience and/or transportation industry, client/vendor (provider) interaction preferred.</li> <li>Demonstrated initiative, ability to follow instructions and complete assignments in a timely manner.</li> <li>Must be able to work independently and as a member of a team. Proven experience dealing with crisis and ability to create processes that best benefit the entire team.</li> <li>Must possess ability to analyze data and report on regional office performance; knowledge of and proficiency in quality improvement tools and processes.</li> </ul>