Quality Assurance Represenative - (47th and University) - Immediate Hire!

<b>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you’ll have the opportunity to find the career you’re looking for, learn and grow in your role, and make a difference in the lives of others. And you’ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first. <br/><br/>Sound like a good career fit? </b>

Phoenix, AZ


<strong><a href="http://www.logisticare.com/" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href="https://recruiting.adp.com/srccar/public/RTI.home?c=2153313&amp;d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong> http://www.logisticare.com/

keywords: quality assurance,compliance,investigate,reporting,education,medical,experience,professional,knowledge


Overview: <br/><br/>The QA Representative works with customers, subcontractors and LogistiCare staff to ensure quality service. The QA Representative also establishes positive and effective working relationships with customers, providers and agencies to establish superior customer service and to reduce the number of official complaints by performing the following duties. <br/>
Responsibilities: Essential Duties and Responsibilities: <br /> <ul> <li>Records and initiates investigation of complaints </li> <li>Initiates corrective actions </li> <li>Work closely with Regional Managers </li> <li>Collects and monitors driver and provider compliance information </li> <li>Sends out notices when updates are due. </li> <li>Manages the denial and appeal process </li> <li>Creates and disseminates exceptional distance report </li> <li>Perform occasional vehicle inspections </li> <li>Performs other duties as assigned </li> </ul>
Requirements: Education: <br /> <ul> <li>Qualified candidates must have a high school degree or GED.</li> <li>Some college or customer service training preferred.</li> </ul> Experience: <br /> <ul> <li>Requires 2+ years customer service experience, preferably in a medical environment</li> <li>Prior front office medical experience, medical case management, and/or medical social work experience a plus</li> </ul> Skills: <br /> <ul> <li>Excellent customer service and phone skills</li> <li>Strong verbal communications, problem solving, time management and organizational skills</li> <li>Ability to accurately type 35+ corrected words per minute</li> <li>Ability to work independently or with a team a must</li> <li>Must be able to handle heavy phone volume</li> </ul> Environmental and Working Conditions: <br /> <ul> <li>Entire work time is conducted in an office setting</li> </ul> Physical and Mental Requirements: <br /> <ul> <li>Must be able to understand and follow complex instructions</li> </ul> <br /><br /><br />