Transportation Manager

<b>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you’ll have the opportunity to find the career you’re looking for, learn and grow in your role, and make a difference in the lives of others. And you’ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first. <br/><br/>Sound like a good career fit? </b>

Atlanta, GA


<strong><a href="" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href=";d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong>

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Overview: The Transportation Manager manages the day-to-day routing of trips in assigned region.
Responsibilities: ESSENTIAL FUNCTIONS <br /><br />Customer Service<br /> <ul> <li>The Transportation Manager ensures that regional office exhibits outstanding problem solving skills as well as excellent verbal, written and interpersonal communication skills when communicating with recipients and their families, health care facilities, transportation providers and internal customer.</li> </ul> Demonstrates through understanding of LCAD software and ensures that the office:<br /> <ul> <li>Is staffed appropriately to receive complaint calls/faxes</li> <li>Records and correctly codes the complaints it receives</li> <li>Runs the LCAD Customer Issues Report daily to review complaints from the region received by the operations center or the regional office</li> <li>Establishes, maintains and strengthens regional office processes to investigate, validate, resolve, respond to, follow through on and prevent re-occurrence of complaint (s)&nbsp;</li> </ul> Ensures that the assigned (or an alternate) provider quickly picks up the client after receiving the client's "Where's My Ride?" call by: <br /> <ul> <li>Adequately staffing the regional office to answer "Where's My Ride" calls</li> <li>Following established procedure in handling such calls</li> <li>Recommends liquidated damages, if necessary</li> <li>Assists with providing support to office staff in pursuit of excellent customer service</li> </ul> Transportation Provider Network<br /> <ul> <li>Assumes primary responsibility for network development, support, improvement and contract enforcement</li> <li>Communicates with providers often, visits them regularly and/or observes their fleets in action in order to ensure that providers know contract requirements, adhere to contract and knowledge is gained regarding emerging problems affecting providers</li> <li>Runs appropriate LCAD report(s), at least monthly, to monitor providers' cost, on time, "Where's My Ride?" and reroute performance</li> <li>Assists the Director of Operations in managing the distribution of work within the region</li> <li>Maintains inventory of and reports quarterly on all vehicles, drivers and provider insurance coverage(s)</li> <li>Maintains applicable certification(s) to qualify, and is able to train drivers and inspect vehicles, if necessary</li> <li>Negotiates first level of provider contracts with established guidelines</li> </ul> Relations with Healthcare Facilities<br /> <ul> <li>Assumes primary responsibility for network development, support, improvement and contract enforcement</li> <li>Visits health care facilities regularly to:</li> <li>Maintain and strengthen relations and communications</li> <li>Ensures that the facility staff knows how to voice concerns to our company</li> <li>Regional office has prior knowledge of emerging problems</li> <li>Facility staff has realistic expectations of NET</li> </ul> Assists Operations Center's efforts to:<br /> <ul> <li>Provide quality NET to recipients</li> <li>Establish and continually validate the need for standing orders</li> <li>Prevent fraud and abuse</li> <li>Encourage recipients' use of the gas reimbursement program</li> </ul> Data Collection, Maintenance and Reporting<br /><br />Reports monthly to the Director of Operations on:<br /> <ul> <li>Provider and facility visits, field work and training inspections (if any)</li> <li>Complaints, calls, cancellations and re</li> <li>routes</li> <li>Assumes primary responsibility and leadership for quarterly advisory and provider meetings</li> </ul> Budget<br /> <ul> <li>Submits budgets as directed and maintains day to day control of regional based operational expenditures</li> <li>Recommends assignment of trips to comparable quality but less costly providers</li> <li>Performs other duties as assigned by Operations Manager</li> </ul> SUPERVISORY RESPONSIBILITIES<br /><br />Directly supervises Assistant Transportation Coordinators, Leads and Supervisors; carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Requirements: Education<br /> <ul> <li>BA/BS Degree preferred</li> </ul> Experience<br /> <ul> <li>One to three years experience with transportation providers and/or medical transportation and contract enforcement.</li> <li>Knowledge of transportation provider costs, pricing strategies, budget management, budget preparation and reporting.</li> </ul> SKILLS &amp; ABILITIES<br /> <ul> <li>Computer Skills</li> <li>Proficient in Microsoft Word, Excel, and Outlook.</li> </ul> Other Requirements<br /> <ul> <li>Two to three years experience supervisory experience. Transportation, routing, or, dispatching experience and/or knowledge of transit system a plus. Knowledge of Medicaid guidelines a plus.</li> </ul> <br /><br /><br />