Facility Rep

<b>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you’ll have the opportunity to find the career you’re looking for, learn and grow in your role, and make a difference in the lives of others. And you’ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first. <br/><br/>Sound like a good career fit? </b>

Philadelphia, PA


<strong><a href="http://www.logisticare.com/" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href="https://recruiting.adp.com/srccar/public/RTI.home?c=2153313&amp;d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong> http://www.logisticare.com/

keywords: medical,transportation,database,performance,management,administration,audit,environment,education,experience,physical demands,knowledge and skills


Overview: The Facility Representative is the person at LogistiCare that assists facilities in arranging their clients/patients transportation needs. In addition they provide a high level of customer service to facility staff as the main agency contact to call with problems, issues or questions about non-emergency medical transportation.
Responsibilities: <ul> <li>Educates facilities about LogistiCare, NET and disseminate contact information for appropriate telephone numbers.</li> <li>Provides facilities with information about available features such as gas reimbursement, bus passes and how to complete various paperwork and reports.</li> <li>Interaction with facility social service staff to coordinate patient trips.</li> <li>Solves specific patient issues with facility case manager (initiate schedule changes, routing suggestions, provider changes, etc.).</li> <li>Prompts the facility social worker to coordinate with patients to get complete updated lists of patient addresses to accurately update LogistiCare's database for the new provider.</li> <li>Managed prescheduled patient trips in LCAD.</li> <li>Audit provider trip logs against prescheduled trip confirmations received from facilities.</li> <li>Handle facility complaints regarding prescheduled patient delivery and pick-up.</li> </ul> <p>Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties from time to time.</p>
Requirements: <p><strong>Education:</strong></p> <ul> <li>Qualified candidates must have a high school degree or GED.</li> </ul> <p><strong>Experience:</strong></p> <ul> <li>2 years of prior in-bound Call Center experience, heavy phone volume and data entry required and/or experience in a fast-paced, high-level customer service-oriented environment.</li> <li>Social Services and/or case management, basic medical terminology, and/or front or back office medical experience preferred.</li> <li>Knowledge of Medicaid guidelines and covered services a plus.</li> </ul> <p><strong>Skills:</strong></p> <ul> <li>Superior customer service and phone skills; strong verbal communication, writing, problem solving, time management, and organizational skills.</li> <li>Must possess professional writing skills and ability to correspond with professionals both verbally and in writing.</li> <li>Ability to accurately type 35+ words per minute.</li> <li>Must have strong spreadsheet and database skills to include intermediate proficiency with Microsoft Excel, Word and Outlook; must be able to learn and acquire proficiency in LogistiCare's proprietary software applications.</li> </ul> <p><strong>Environmental and Working Conditions:</strong></p> <ul> <li>Entire work time is conducted in an office setting.</li> </ul> <p><strong>Physical and Mental Requirements:</strong></p> <ul> <li>Ability to work independently or with a team a must.</li> </ul>