Router - South Portland, ME

<b>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you’ll have the opportunity to find the career you’re looking for, learn and grow in your role, and make a difference in the lives of others. And you’ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first. <br/><br/>Sound like a good career fit? </b>

South Portland, ME


<strong><a href="" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href=";d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong>

keywords: transportation,network,experience,knowledge and skills,work environment,education,physical demands


Overview: The Dispatcher/Router is primarily responsible for routing trips to transportation providers.
Responsibilities: <ul> <li>Reviewing the regional trip reservations utilizing our proprietary software, LCAD.</li> <li>Assigning reservations to network transportation providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand.</li> <li>Performs other duties as assigned.</li> </ul>
Requirements: <p><strong>Education:</strong></p> <ul> <li>Qualified candidates must have a High School Diploma or GED.</li> <li>Routing and dispatch experience preferred.</li> </ul> <p><strong>Experience:</strong></p> <ul> <li>Three years of routing experience, geographical knowledge required.</li> <li>At least 1 year of heavy phone volume customer service experience.</li> <li>Transportation experience to include: trip assignment and dispatching trips.</li> </ul> <p><strong>Skills:</strong></p> <ul> <li>Superior customer service and phone skills, problem solving, time management, and organizational skills.</li> <li>Ability to accurately type 35 corrected words per minute.</li> <li>Ability to work independently or with a team a must.</li> <li>Strong computer proficiency with Microsoft Excel, Word and Outlook.</li> <li>Knowledge of Medicaid guidelines and covered services a plus.</li> </ul> <p><strong>Competencies:</strong></p> <p>Communication, Oral - Ability to communicate effectively with others using the spoken word</p> <p>Communication, Written - Ability to communicate in writing clearly and concisely</p> <p>Customer Oriented - Ability to take care of the customers' needs while following company procedures</p> <p>Interpersonal - Ability to get along well with a variety of personalities and individuals</p> <p>Problem Solving - Ability to find a solution for or to deal proactively with work-related problems</p> <p><strong>Environmental and Working Conditions:</strong></p> <ul> <li>Entire work time is conducted in an office setting.</li> </ul> <p><strong>Physical and Mental Requirements:</strong></p> <ul> <li>Must be able to understand and follow complex instructions.</li> </ul>