Customer Service Representative

The Customer Service Representative (CSR) interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Austin, TX

LogistiCare

<strong><a href="http://www.logisticare.com/" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href="https://recruiting.adp.com/srccar/public/RTI.home?c=2153313&amp;d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong> http://www.logisticare.com/

keywords: professional,compliance,maintain,document,environment,quality assurance,investigate,work environment,education,experience,skills,knowledge

Full-time

Overview: The Customer Service Representative also ensures the efficient and accurate entering of all requests into LogistiCare's system as well as documenting complaints and issues while providing superior customer service to members.
Responsibilities: <ul> <li>Assist customers with transportation questions and concerns.</li> <li>Schedule, modify and cancel reservations as requested.</li> <li>Obtain and document details of any complaints being filed.</li> <li>Receive and document customer concerns.</li> <li>Ensure that all relevant customer information is documented<br /> Policy Adherence.</li> <li>Attend all required meetings.</li> <li>Adhere to and ensures all company policies and procedures are maintained.</li> <li>Maintain an acceptable attendance and tardiness record<br /> Customer Service.</li> <li>Ensure accurate trip data input.</li> <li>Maintain a polite and courteous manner at all times.</li> <li>Demonstrate sincere personal commitment to producing high quality work.</li> <li>Refer unresolved customer grievances to designated department for further investigation and resolution.</li> <li>Promote a positive working environment.</li> </ul>
Requirements: <ul> <li>Accurate - Ability to perform work accurately and thoroughly.</li> <li>Communication, Oral - Ability to communicate effectively with others using the spoken word.</li> <li>Communication, Written - Ability to communicate in writing clearly and concisely.</li> <li>Customer Oriented - Ability to take care of the customers' needs while following company procedures.</li> <li>Interpersonal - Ability to get along well with a variety of personalities and individuals.</li> <li>Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.</li> <li>Reliability - The trait of being dependable and trustworthy.</li> </ul> <p>Education</p> <ul> <li>High School Graduate or General Education Degree (GED).</li> </ul> <p>Experience</p> <ul> <li>Six months to one-year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred.</li> </ul> <p>Skills</p> <ul> <li>Excellent customer service and people skills and must be able to work independently or with a team.</li> <li>Ability to quickly learn new technology and processes.</li> <li>Must be able to understand and follow complex instructions.</li> <li>Read, write and understand English fluently.</li> <li>Ability to accurately type 35wpm.</li> </ul> <p>WORKING CONDITIONS</p> <p>Physical Demands</p> <ul> <li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li> </ul> <p>Physical Requirements</p> <ul> <li>Able to sit at and work on a computer with headset for periods of time.</li> <li>Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves.</li> <li>Required to be at the work location to perform job functions.</li> <li>Ability to speak, hear and see for the assigned work day.</li> <li>Repetitive key stroke/data entry for the assigned work day.</li> <li>Minimal ambulating.</li> <li>Ability to answer a high volume of calls up to 100+ calls per day.</li> </ul> <p>WORK ENVIRONMENT</p> <p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate.</p>