Part Time Inbound Customer Service Rep

The Customer Service Representative (CSR) interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.<br /><br /><strong>CAREER FAIR:</strong> <br />Thursday, April 19th, 2018 │ 8:30AM &ndash; 3PM<br />2602 S 47th Street, Suite 101, Phoenix, AZ&nbsp;

Phoenix, AZ

LogistiCare

<strong><a href="http://www.logisticare.com/" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>CAREER FAIR</strong><br />Thursday, April 19th, 2018 | 8:30AM - 3PM<br /><br /><strong>NOW HIRING CUSTOMER SERVICE REPS!!</strong> <br />CSR Days │ CSR Nights/Weekends │CSR Bilingual&nbsp; Full-Time and Part-Time<br /><br /><strong>BRING YOUR RESUME to: </strong>2602 S 47th Street, Suite 101, Phoenix, AZ http://www.logisticare.com/

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Representative

Overview: He/She also ensures the efficient and accurate entering of all requests into LogistiCare's system as well as documenting complaints and issues while providing superior customer service to members.<br /> <ul> <li>Inbound Calls, No Sales!</li> <li>Customer Service Appreciation Week with activities, prizes and themes every day</li> <li>Building-wide competition over most funds raised for Kidney Walk</li> </ul> <br />Benefits:<br /> <ul> <li>Customer Service Appreciation Week with activities, prizes and themes every day</li> <li>Building-wide competition over most funds raised for Kidney Walk</li> <li>Spouse and Child Life</li> <li>Medical, Dental &amp; Vision</li> <li>Flexible Spending Account (FSA)</li> <li>Employer Paid Life &amp; Voluntary Life</li> <li>Employer Paid Short and Long-Term Disability</li> <li>Employer Paid Employee Assistance Program (EAP)</li> <li>Employer Paid Sick/Vacation Time&nbsp;</li> </ul>
Responsibilities: <ul> <li>Assist customers with transportation questions and concerns</li> <li>Schedule, modify and cancel reservations as requested&nbsp;</li> <li>Obtain and document details of any complaints being filed&nbsp;</li> <li>Receive and document customer concerns</li> <li>Ensure that all relevant customer information is documented</li> <li>Policy Adherence</li> <li>Attend all required meetings</li> <li>Adhere to and ensures all company policies and procedures are maintained</li> <li>Maintain an acceptable attendance and tardiness record</li> <li>Customer Service</li> <li>Ensure accurate trip data input</li> <li>Maintain a polite and courteous manner at all times&nbsp;</li> <li>Demonstrate sincere personal commitment to producing high quality work</li> <li>Refer unresolved customer grievances to designated department for further investigation and resolution</li> <li>Promote a positive working environment</li> </ul>
Requirements: POSITION QUALIFICATIONS<br /> <ul> <li>Competency Statement(s)</li> <li>Accurate - Ability to perform work accurately and thoroughly</li> <li>Communication, Oral - Ability to communicate effectively with others using the spoken word</li> <li>Communication, Written - Ability to communicate in writing clearly and concisely</li> <li>Customer Oriented - Ability to take care of the customers' needs while following company procedures</li> <li>Interpersonal - Ability to get along well with a variety of personalities and individuals</li> <li>Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous</li> <li>Reliability - The trait of being dependable and trustworthy</li> </ul> <p>REQUIREMENTS</p> <ul> <li>Education: High School Graduate or General Education Degree (GED)</li> <li>Experience: Six months to one year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred</li> </ul> SKILLS<br /> <ul> <li>Excellent customer service and people skills and must be able to work independently or with a team</li> <li>Ability to quickly learn new technology and processes</li> <li>Must be able to understand and follow complex instructions</li> <li>Read, write and understand English fluently</li> <li>Ability to accurately type 35wpm</li> </ul>