Part Time Inbound Customer Service Rep

<strong>The Customer Service Representative (CSR) interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.</strong>

Phoenix, AZ


<strong><a href="" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>NOW HIRING CUSTOMER SERVICE REPS!!</strong> <br />CSR Days │ CSR Nights/Weekends │CSR Bilingual&nbsp;

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Overview: He/She also ensures the efficient and accurate entering of all requests into LogistiCare's system as well as documenting complaints and issues while providing superior customer service to members.<br /> <ul> <li>Inbound Calls, No Sales!</li> <li>Customer Service Appreciation Week with activities, prizes and themes every day</li> <li>Building-wide competition over most funds raised for Kidney Walk</li> </ul> <br />Benefits:<br /> <ul> <li>Customer Service Appreciation Week with activities, prizes and themes every day</li> <li>Building-wide competition over most funds raised for Kidney Walk</li> <li>Spouse and Child Life</li> <li>Medical, Dental &amp; Vision</li> <li>Flexible Spending Account (FSA)</li> <li>Employer Paid Life &amp; Voluntary Life</li> <li>Employer Paid Short and Long-Term Disability</li> <li>Employer Paid Employee Assistance Program (EAP)</li> <li>Employer Paid Sick/Vacation Time&nbsp;</li> </ul>
Responsibilities: <ul> <li>Assist customers with transportation questions and concerns</li> <li>Schedule, modify and cancel reservations as requested&nbsp;</li> <li>Obtain and document details of any complaints being filed&nbsp;</li> <li>Receive and document customer concerns</li> <li>Ensure that all relevant customer information is documented</li> <li>Policy Adherence</li> <li>Attend all required meetings</li> <li>Adhere to and ensures all company policies and procedures are maintained</li> <li>Maintain an acceptable attendance and tardiness record</li> <li>Customer Service</li> <li>Ensure accurate trip data input</li> <li>Maintain a polite and courteous manner at all times&nbsp;</li> <li>Demonstrate sincere personal commitment to producing high quality work</li> <li>Refer unresolved customer grievances to designated department for further investigation and resolution</li> <li>Promote a positive working environment</li> </ul>
Requirements: POSITION QUALIFICATIONS<br /> <ul> <li>Competency Statement(s)</li> <li>Accurate - Ability to perform work accurately and thoroughly</li> <li>Communication, Oral - Ability to communicate effectively with others using the spoken word</li> <li>Communication, Written - Ability to communicate in writing clearly and concisely</li> <li>Customer Oriented - Ability to take care of the customers' needs while following company procedures</li> <li>Interpersonal - Ability to get along well with a variety of personalities and individuals</li> <li>Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous</li> <li>Reliability - The trait of being dependable and trustworthy</li> </ul> <p>REQUIREMENTS</p> <ul> <li>Education: High School Graduate or General Education Degree (GED)</li> <li>Experience: Six months to one year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred</li> </ul> SKILLS<br /> <ul> <li>Excellent customer service and people skills and must be able to work independently or with a team</li> <li>Ability to quickly learn new technology and processes</li> <li>Must be able to understand and follow complex instructions</li> <li>Read, write and understand English fluently</li> <li>Ability to accurately type 35wpm</li> </ul>