Slot Shift Manager

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M Resort

M Resort Spa Casino

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">M Resort Spa Casino</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,management,compliance,education,experience,knowledge,skills,license

Regular Full-Time

$56,000 annually

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.<br /> <br /> Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.<br /> <br /> <p>Click&nbsp;<a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a>&nbsp;to discover how we empower team members to grow, thrive, and advance in their careers.</p>
Responsibilities: <ul> <li>Administers, supervises, and trains Slot Department personnel during assigned shifts</li> <li>Ensures all team members follow proper procedures and operational standards</li> <li>Resolves guest disputes escalated beyond subordinate team members</li> <li>Enforces safety policies and reports any hazards or violations</li> <li>Coordinates with Security to prevent cheating or damage to slot machines</li> <li>Collaborates with other casino departments to support guest service initiatives</li> <li>Provides guidance and instruction to staff for optimal performance</li> <li>Ensures compliance with Title 31 Gaming Regulations within the Slot Department</li> <li>Responsible for hiring and terminating Slot team members</li> <li>Delivers courteous and professional service to staff and guests</li> <li>Performs additional duties as assigned</li> </ul>
Requirements: <ul> <li>Must be at least 21 years of age</li> <li>Minimum of 5 years of management-level experience in Slot Operations, including supervisory responsibilities</li> <li>Basic understanding of slot machines and electronic gaming equipment</li> <li>Bachelor&rsquo;s degree in a related field or equivalent experience</li> <li>Strong organizational skills and ability to manage multiple priorities</li> <li>Proficient in reading, writing, and verbal communication in English</li> <li>Effective collaboration with staff and management across departments</li> <li>Competent in basic and intermediate math functions</li> <li>Thorough knowledge of company and departmental policies, procedures, and standards</li> <li>Professional, confident, and well-groomed presentation</li> <li>Working knowledge of all supervised positions and associated skill sets</li> <li>Ability to maintain confidentiality of sensitive information</li> <li>Familiarity with computer systems and operational software</li> </ul> <p><strong>CERTIFICATES, LICENSES, REGISTRATIONS</strong></p> <ul> <li>Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations</li> <li>Valid Alcohol Awareness Card required</li> </ul>