Special Events Representative - On Call

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M Resort

M Resort Spa Casino

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">M Resort Spa Casino</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

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On-Call

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.<br /> <br /> Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.<br /> <br /> Click<a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer"> HERE</a> to discover how we empower team members to grow, thrive, and advance in their careers.<br />
Responsibilities: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>Use computer systems to redeem guest gifts</li> <li>Safely operate company-provided cutting tools to open large quantities of boxes during gift days</li> <li>Lift up to 20 pounds consistently during gift distribution</li> <li>Maintain safety awareness by keeping work areas clean and adhering to proper lifting and equipment usage procedures</li> <li>Deliver Forbes 5-star guest service in a fast-paced environment, interacting professionally with guests and team members</li> <li>Stand for up to 8 hours during shifts</li> <li>Transport boxes using hand trucks, carts, or manual carrying throughout the shift</li> <li>Assist with setup and breakdown of events such as Bingo, concerts, and tournaments (e.g., arranging tables, chairs, cushions)</li> <li>Support ticketing operations including Will Call and guest ushering during events</li> <li>Provide basic administrative support as needed</li> <li>Work in various weather conditions</li> <li>Available for early and late shifts Monday through Sunday; minimum of 5 shifts per month required, with at least 3 late shifts</li> <li>Access and manage schedule online</li> <li>Promote and uphold superior customer service standards; ensure team compliance and address service issues</li> <li>Enhance guest experience through friendly greetings, directions, and announcements</li> <li>Ensure regulatory compliance and report potential issues to management</li> <li>Maintain a clean and hazard-free work area</li> <li>Perform all duties safely and responsibly</li> <li>Maintain strict confidentiality in all departmental and company matters</li> </ul> </div> </div> </div>
Requirements: <ul> <li>Must be at least 21 years of age</li> <li>High school diploma or GED required</li> <li>Minimum of 1 year of customer service experience</li> <li>Professional, pleasant, confident, and well-groomed presentation</li> <li>Ability to work effectively with the public and across diverse departments</li> <li>Strong verbal and written communication skills in English</li> <li>Moderate computer proficiency</li> <li>Flexible availability, including holidays, nights, weekends, and overtime as needed</li> <li>Skilled in resolving conflicts and interacting diplomatically with guests, staff, and colleagues</li> </ul> <p><strong>LANGUAGE SKILLS</strong></p> <ul> <li>Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English</li> <li>Strong verbal and written communication skills to interact effectively with guests, team members, and management</li> <li>Capable of conveying information clearly and professionally in high-pressure or fast-paced situations</li> <li>Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy</li> <li>Must be able to document incidents, complete reports, and follow written instructions precisely</li> <li>Proficiency in communicating policies, procedures, and expectations to team members</li> </ul> <p><strong>REASONING ABILITY</strong></p> <ul> <li>Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions</li> <li>Strong problem-solving skills in standardized situations involving multiple variables</li> <li>Capable of making quick decisions under pressure while maintaining guest satisfaction and safety</li> <li>Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events</li> <li>Demonstrates logical thinking and adaptability in a fast-paced, high-volume environment</li> <li>Must be able to prioritize tasks and manage time effectively during peak business hours</li> <li>Ability to interpret and follow company policies, procedures, and regulatory guidelines</li> <li>Maintains professionalism and discretion when handling sensitive or confidential information</li> </ul> <p><strong>CERTIFICATES, LICENSES, REGISTRATIONS</strong></p> <ul> <li>Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations</li> </ul>