Host Person - Tavern Part Time

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M Resort

M Resort Spa Casino

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">M Resort Spa Casino</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: grow,teamwork,culture,presentation,customer service,quality assurance,assist,oversee,analysis,maintenance,experience,education,build,organization,communication,write,proficiency,professional,knowledge

Regular Part-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.<br /> <br /> Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.<br /> <br /> Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a> to discover how we empower team members to grow, thrive, and advance in their careers.<br />
Responsibilities: <ul> <li>Present clean, organized menus to guests and inspect all menus regularly, replacing any that are worn or damaged</li> <li>Maintain the professional appearance and cleanliness of the host stand and surrounding areas</li> <li>Provide guests with accurate information regarding hotel and casino services, including dining options and hours of operation</li> <li>Monitor guest wait times and identify large parties to ensure efficient seating and service</li> <li>Answer incoming calls at the host stand and assist with reservations or inquiries</li> <li>Oversee and support the completion of side work by team members</li> <li>Address initial guest concerns or complaints professionally and promptly notify the manager on duty of any issues</li> <li>Ensure smooth shift transitions by remaining on duty until properly relieved and communicating relevant information to incoming staff</li> <li>Confirm that tables are properly set and ready for service at the beginning of each shift</li> <li>Assist the manager with coordinating staff breaks as needed</li> <li>Provide courteous and friendly service to all guests and team members</li> </ul>
Requirements: <ul> <li>Must be at least 18 years of age</li> <li>High School Diploma or GED</li> <li>Previous experience in a high-volume, full-service restaurant environment preferred</li> <li>Strong organizational and interpersonal skills with the ability to manage guest flow and seating efficiently</li> <li>Excellent verbal and written communication skills</li> <li>Proficiency in basic math for handling guest counts and reservations</li> <li>Professional, confident, and pleasant demeanor with a well-groomed appearance in accordance with company standards</li> <li>Ability to build and maintain effective working relationships with guests, team members, and other departments</li> <li>Thorough understanding of company and departmental policies, procedures, rules, and regulations.</li> <li>Ability to read, write, and communicate effectively in English</li> <li>Experience with MMS and MICROS systems preferred</li> </ul>