SCCM Administrator

<STRONG>With more than 51 years of exclusive service to Canada’s physicians and their families, MD’s mission is to provide them with financial peace of mind, so they can enjoy what matters most to them while achieving their career and life goals. Our commitment to work/life integration, employee well-being and ongoing learning are key factors that contribute to our overall success.</STRONG>

Ottawa Office - 1870

MD Financial Management

<strong>MD Financial Management Inc. supports physicians by helping them achieve financial well-being from medical school through retirement. MD Financial Management is the manager and trustee of the MD family of funds, a group of 35 proprietary mutual funds. The company retains and supervises world-class investment managers, who manage the portfolio assets of one or more of the funds or parts of the funds.<br /><br />Pour nos positions en fran&ccedil;ais, s&rsquo;il vous plait <a href="" target="_blank" rel="noopener noreferrer">appuyez ici</a>. For our French positions, <a href="" target="_blank" rel="noopener noreferrer"><u>please click her</u>e</a>.<br /></strong>

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Overview: For the sixth consecutive year, MD Financial Management has been recognized as one of the Achievers 50 Most Engaged Workplaces in North America. The annual award, given by Achievers&mdash;an industry-leading provider of employee recognition and engagement solutions&mdash;commends top employers that display leadership and innovation in engaging their workforces.&nbsp;
Responsibilities: <p><strong>What You Will Do:</strong></p> <p>The SCCM Administrator will participate in maintaining the design, development, implementation and operational support activities for Microsoft System Center 2012 and all its components including Configuration Manager, Operation Manager, Orchestrator, and Application Packaging for the CMA and MD Financial Management. You will provide 3rd Level Support and be responsible for system design, capacity planning and management, application reviews, patch deployment, application store design, client desktop troubleshooting, and risk management and mitigation. You will also actively participate in the planning, design, and implementation of Microsoft Windows-based services supporting a variety of systems within IT Infrastructure. You will be responsible for managing your call queue and resolving incidents/problems within the designated Service Level Agreements (SLAs).</p> <p><strong>Specific accountabilities:</strong></p> <ul> <li>Assess and recommend designs/changes to Microsoft System Center and support Client Tools</li> <li>Participate in the design and development of operational processes for maintaining client systems in a 1,500 user Active Directory environment</li> <li>Support the design, construction, and operations of System Center 2012 R2 components including SCCM, SCOM, and Orchestrator</li> <li>Disaster Recovery and Business Continuity for key client platform systems</li> <li>Maintain Application packaging standards, Desktop Image standards, hardware imaging, and OS patching, etc. for the enterprise</li> <li>Design small PowerShell scripts to assist in automating operational processes</li> <li>Implement and support company security policies and security audits. Troubleshoot security permissions problems</li> <li>Work with other System and Database Administrators to continually improve operational processes, engineering standards and other departmental processes</li> <li>Develop Standard Operating Procedure documents for full scope of Infrastructure related tasks, process and procedures</li> <li>Perform advanced troubleshooting and problem resolution, including issues with site-to-site communication, package distribution, SCCM advanced client, etc.</li> <li>Use SCOM (System Center Operations Manager) to monitor health of SCCM environment</li> <li>Provide high-level technical support (when required) during problem situations</li> <li>Mentor others on existing and new client technologies within the environment</li> <li>Prepare system documentation and update operational standards and procedures</li> <li>Research and propose new operational support technologies, tools, and techniques.</li> <li>Conduct evaluations to select appropriate operational support strategies and ensure efficient use of SCCM</li> <li>Participate in the development of corporate and divisional information technology strategic and tactical plans</li> <li>Stay up to date on new technologies and industry trends that may impact the organization and identify, recommend, and implement process improvement opportunities where applicable</li> </ul>
Requirements: <p><strong>What You Need:</strong></p> <ul> <li>3-5 years' systems administration/design experience in a System Center environment</li> <li>5 years' experience with Desktops/Servers running a Windows based Operating System</li> <li>Knowledge and scripting experience in an MS Windows environment, including extensive hands-on experience with Microsoft System Center, Active Directory, WMI, Windows Registry, User Profile settings</li> <li>2 years' experience imaging systems within AD environments</li> <li>Proficient in Windows 10, Office 365, Azure, Intune, Outlook/Exchange and Service Now.</li> <li>Considerable knowledge of computer systems and peripherals, including printers, hardware configurations, software requirements, operating systems, memory management and compatibility.</li> <li>ITIL Foundation Certification an asset</li> <li>Excellent administrative skills</li> <li>Ability to work under occasional supervision and solve most problems independently; however, may escalate larger issues to next level</li> <li>Thorough knowledge / experience in one or more of the following areas:</li> <li>Analysis and preparation of project definitions and functional requirements</li> <li>Identification of business requirements and evaluation of solutions to meet objectives</li> </ul> <p><strong>What You Bring:</strong></p> <ul> <li>Professional knowledge and expertise: <ul> <li>Excellent problem solving and critical thinking skills</li> <li>Experience in technical support and resolution of client incidents in accordance to ITIL methodologies</li> </ul> </li> <li>Client Service/Communication: <ul> <li>Excellent listening, oral and written communication skills in order to effectively interact with individuals both within and external to the organization</li> <li>Ability to discuss and collaborate on technology matters in business terms</li> <li>Delivery of a successful client experience</li> <li>Client service focused</li> <li>Strong English oral and written communication skills</li> </ul> </li> <li>Planning and organization: <ul> <li>Ability to manage multiple tasks</li> <li>Strong organization skills</li> <li>Self-motivated with a sound work ethic</li> <li>Can work independently on problem resolution and/or in a team environment</li> </ul> </li> <li>Other: <ul> <li>Ability to adapt and manage change</li> <li>Excellent decision-making skills</li> <li>A self-learner, able to quickly pick-up and understand new technical processes and applications and the ability to build upon his/her existing skills</li> <li>Strong and effective team player and collaborator</li> </ul> </li> </ul> <p><strong>What Success Looks Like:</strong></p> <ul> <li>You are passionate about the MD value proposition.&nbsp;</li> <li>You are constantly learning and honing your skills.</li> <li>You are technology savvy.&nbsp;</li> <li>You feel rewarded and recognized in a way that inspires you to do your best work.</li> </ul>