Sr. Delivery Manager

<p>Material is a leading integrated marketing services company that leverages deep human understanding to help brands deliver material outcomes and experiences for their customers and the communities they serve. We build B2C and B2B brands from the insight out by providing a seamless journey that combines data and analytics, insights-led consulting, and experience activation into one integrated offering.</p>

Los Angeles; New York; Chicago; Philadelphia; San


<strong>Material is a collaborative built from legendary practices across research, strategy, design, and brand building. Eleven pioneering companies united as one to solve wider, deeper, and more innovative challenges together.</strong><br /><br /><strong>We uncover what&rsquo;s important to people and create experiences that pull them in and open our worlds. We seek curious, experienced, and deeply empathetic humans to enrich our diverse teams of leaders and do-ers. Want in?</strong><br /> <h5>LRW | Kelton | T3 | Karma | Greenberg | Tonic | MotiveQuest | Salt Branding | Killer Visual Strategies | Strativity | Aruliden</h5>

keywords: position summary,about t3,teamwork,management,quality assurance,adapt,budget,goals,experience,knowledge,skills,professional


Overview: <p>T3 is looking for a Senior Delivery Manager to join our delivery team. In this role you will use a combination of traditional and agile project management techniques to bring digital product, CRM and loyalty solutions to life for our clients. This position requires a detail-oriented and highly-collaborative individual with excellent communication skills and a passion for creating consumer facing digital experiences.&nbsp;<br /><br /></p> <p><strong><span style="font-family: 'Calibri',sans-serif;">About T3</span></strong></p> <p>T3 is a digital marketing agency that creates the world&rsquo;s most useful brands and the experiences that power them. We focus on brand design, product design, and modern loyalty by creating connected experiences, purposeful content, meaningful data, brand-defining utility, and CRM. Ranked alongside the world's top innovation and loyalty agencies, T3 works with UPS, 7-Eleven, Pizza Hut, Capital One, Church&rsquo;s Chicken, FOCUS Brands, and other clients.</p>
Responsibilities: <ul> <li>Developing project approaches and driving scope development, working with client and internal teams to define, refine and prioritize backlogs/requirements.</li> <li>Managing day-to-day execution of client projects. Facilitating effective collaboration between product designers, content strategists, user researchers, CRM and Loyalty stategists, developers, QA and client stakeholders. Teams are typically 5-15 people.&nbsp;</li> <li>Monitoring and maintaining project scope, timeline, operating budget, resource management and overall quality of the deliverables.</li> <li>Managing release calendars and negotiating feature sets with client based on launch timing, dependencies and team capacity</li> <li>Developing trusted relationships with day to day clients and internal teams and managing internal and client teams' expectations</li> <li>Ability to adapt quickly to problem solve for clients and internal teams&nbsp;</li> <li>Maintaining a deep knowledge of clients goals, challenges and requirements, and act as the internal voice for the client to internal teams</li> <li>Coaching Agile craftsmanship when working with teams</li> <li>Ensuring teams deliver against client goals and are constantly refining and improving their ways of working.</li> <li>Ability to take on additional responsibilities (such as Scrum Master, Client Engagement and Account Lead) where necessary&nbsp;&nbsp;</li> </ul>
Requirements: <p><strong>Required Experience:&nbsp;</strong></p> <ul> <li>Experience running programs with multi-million dollar budgets</li> <li>At least 5 years of history delivering cross-functional technology projects on time and within budget.</li> <li>Experience managing consumer-facing digital experiences (mobile apps, responsive web, loyalty or CRM)</li> <li>Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.</li> <li>Experience defining and managing product backlogs/requirements. Working with stakeholders to understand requirements and experience writing detailed user stories and acceptance criteria or requirements documents.&nbsp;</li> <li>Experience with JIRA</li> </ul> <p>&nbsp;</p> <p><strong>Preferred Experience</strong></p> <ul> <li>CRM and/or Loyalty experience</li> <li>Certified Scrum Product Owner (CSPO)&nbsp; or Professional Scrum Product Owner (PSMO), Certified Product Manager (CPM) and/or PMP certification</li> <li>Experience leading scrum ceremonies including; stand-ups, sprint planning, retrospectives, and demos</li> <li>Familiarity with Agile Management tools such as Jira and/or Azure DevOps</li> <li>Agency experience</li> <li>Experience in leading Agile Transformation within an organization or client.&nbsp;</li> </ul>