Project Manager

<p>Material is a leading integrated marketing services company that leverages deep human understanding to help brands deliver material outcomes and experiences for their customers and the communities they serve. We build B2C and B2B brands from the insight out by providing a seamless journey that combines data and analytics, insights-led consulting, and experience activation into one integrated offering.</p>

Los Angeles; New York; Chicago; Philadelphia; San


<strong>Material is a collaborative built from legendary practices across research, strategy, design, and brand building. Eleven pioneering companies united as one to solve wider, deeper, and more innovative challenges together.</strong><br /><br /><strong>We uncover what&rsquo;s important to people and create experiences that pull them in and open our worlds. We seek curious, experienced, and deeply empathetic humans to enrich our diverse teams of leaders and do-ers. Want in?</strong><br /> <h5>LRW | Kelton | T3 | Karma | Greenberg | Tonic | MotiveQuest | Salt Branding | Killer Visual Strategies | Strativity | Aruliden</h5>

keywords: position summary,about us,solutions,performance,design,communication,creative,environment,degree,technology


Overview: <span style="text-decoration: underline;"><strong>ABOUT THE ROLE&nbsp;</strong></span> <br /><br />The Project Manager of CX will lead the implementation and servicing of Customer Engagement and Brand Tracking programs within the technology services unit. &nbsp; The Project Manager has experience in leading technical and/or research projects in a cross-team environment.   They can manage project plans, scope,&nbsp;project-specific resourcing and have experience managing high-touch clients.&nbsp;<br /><br /><span style="text-decoration: underline;"><strong>ABOUT US&nbsp;</strong></span> <br /><br />We are a fast-growing market research firm with an entrepreneurial culture.&nbsp;We&rsquo;ve&nbsp;spent the past 40 years using analytics and research to help businesses understand their customers, and we work across industries in more than 80 countries with some of the largest brands in the world. We value diverse perspectives and believe that different voices and viewpoints make us stronger.&nbsp;We&rsquo;re&nbsp;also proud to have a helpful and supportive culture, where we take time to celebrate accomplishments both large and small.&nbsp;And&nbsp;while we&rsquo;re grounded in our rich history, we never stop searching for new approaches and tools; we were named the #1 Most Innovative Insights Firm in North America by the&nbsp;GRIT Report&nbsp;in 2019. &nbsp; With offices around the world, our 500+ teammates work across a dozen business units,&nbsp;collaborating with clients in entertainment and media, pharmaceuticals, technology, consumer packaged goods, and more. Our experienced leadership team offers stability and structure, while our commitment to innovation fosters groundbreaking initiatives that help us improve our research approaches&mdash;like our Pragmatic Brain Science teams, who explore new psychological frameworks&nbsp;to better understand&nbsp;customer motivations.&nbsp;&nbsp;
Responsibilities: In this role, you will:&nbsp; <ul> <li>Work with Senior Solutions Manager and Director, Project Management, to understand and manage scope and cost around implementation and servicing on assigned projects.&nbsp;</li> <li>Work with Senior Solutions Manager to resource project implementation and servicing.&nbsp;</li> <li>Manage all resources related to a specific project.&nbsp;</li> <li>Create all project-level documentation for client management and specification.  This would&nbsp;include:  work plans, design guidelines, specification documentation, training material, etc.&nbsp;</li> <li>Manage all communication regarding technical servicing and implementation with the end client and internal stakeholders.&nbsp;</li> <li>Lead design in partnership with the technical team around survey, invites, IT files, and reporting in partnership with the client and internal research teams.&nbsp;</li> <li>Develop strong relationships with internal and external clients to help facilitate successful project implementations.&nbsp;</li> <li>Approach problems in creative ways while delivering high-quality solutions.&nbsp;</li> <li>Work with Senior Solutions Manager to understand and implement technology best practices on all programs.&nbsp;</li> <li>Provide excellent written and oral communication, particularly with clients and senior leaders.&nbsp;</li> </ul>
Requirements: ABOUT YOU&nbsp; <ul> <li>4-year bachelor&rsquo;s degree, advanced degree a plus, with 5 years minimum experience working in Market Research and/or Technology. &nbsp;</li> <li>Open minded, embracer of technology&nbsp;</li> <li>Self-starter&nbsp;</li> <li>Comfortable working in a fast-paced, growing environment&nbsp;</li> </ul>