Desktop Administrator

<strong><i>"Outstanding people are the key to our success."</i><BR>Mike Ellis, CEO, Maxor National Pharmacy Services, LLC<BR><BR>Committed to the cost-effective delivery of impactful pharmacy and healthcare services to patients and clients, Maxor is an employee-driven organization where excellence is valued, recognized and rewarded. Talented and dedicated professionals like you continue to distinguish us as a national pharmacy and healthcare service provider like no other in the industry.</strong>

US-TX-Plano | US-AZ-Tempe | US-TX-Amarillo

Maxor National Pharmacy Services Company

<p>At Maxor, we&rsquo;re transforming the pharmacy industry to create healthier lives through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies.</p> <p>We put People First and are committed to providing outstanding service across all aspects of our business. Our goal is to create Flexible and Innovative solutions filled with inspired possibilities.<br /><br />The innovative spirit at Maxor will transform the way you think about pharmacy &amp; healthcare services. As we pave the way in a relentless commitment to positive health outcomes, it&rsquo;s never been a better time to be part of the Maxor team!<br /><br /><strong>Maxor is an EEO/AA/M/F/Vets/Disability</strong></p> https://careers-maxor.icims.com/jobs/intro?hashed=-435589753

keywords: software operations,why choose a career at maxor?,maintains,troubleshoot,train,education,experience,knowledge, skills and abilities

Full Time

N/A

Overview: Maxor has an opportunity for an experienced IT Desktop Administrator to join our growing pharmacy company. The Desktop Administrator interacts with end-users to identify current computing procedures and desktop-based LAN systems software operations and makes selection recommendations accordingly. Responsible for writing documentation to describe product corrections. Writes manual for end-users to describe installation and operating procedures. Familiar with the field's concepts, practices, and procedures. The Desktop Administrator is responsible for the life-cycle management of all Maxor desktop / laptop computers including configuration management, change management and release management activities. These responsibilities include activities such as software deployments (Off the Shelf as well as Maxor developed), desktop/laptop updates (security patches, viruses, encryption, etc.), and OS Upgrades. Provides second level support to the IT Service Desk as needed. The Desktop Administrator is responsible for mobile device management (corporate and personal devices). The position requires technical troubleshooting abilities and excellent customer service skills.<br /><br /><strong>Location:</strong><br /><br />Amarillo-TX, Plano-TX or Tempe-AZ<br /><br /><strong>Our Company</strong><br /><br />We're Maxor and we're building a different kind of pharmacy company. We're transforming the pharmacy industry to create healthier lives through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies. We put people first and are committed to providing outstanding service across all aspects of our business. We believe there's a better way to deliver pharmacy and healthcare services to people across the country, and we'd love for you to help us do it.<br /><br /><strong>Our Locations</strong><br /><br />The Maxor workforce brings robust experience, diverse perspectives and passion from over 1,000 employees working all over the US in pharmacies, hospitals, home offices, or corporate offices.
Responsibilities: <ol> <li>Maintains, repairs, and troubleshoots desktop hardware and software packages.</li> <li>Provide excellent customer service and end-user training.</li> <li>Responsible for confidentiality of protected health information (PHI) and credit card data (PCI) on desktop / laptop hardware using standards such as hardware encryption.</li> <li>Troubleshoot PC-related equipment down to the component level, when necessary.</li> <li>Troubleshoot application issues, including isolating problems to networks or servers.</li> <li>Execute hardware, software and OS installations/upgrades.</li> <li>Performs move, add, change, and delete (MACD) for PCs and related peripherals.</li> <li>Log details of support provided in the service desk trouble-ticketing system, which includes updating the IT inventory database.</li> <li>Train local users on PC-related issues (for example, backup or virtual private network VPN access).</li> <li>Stay informed of trends in PC hardware and software, troubleshooting, automation technologies and other business changes that could affect PC service and support.</li> <li>Work to support key service-level goals, including average response time, mean time to repair, end-user satisfaction, call avoidance, equipment setup time and end-user productivity.</li> <li>Perform basic system administration, such as password reset, account creation and account deletion.</li> <li>Advance the use of a knowledge repository to share information among all levels of IT service and support.</li> <li>Leverage IT service and support best practices and process frameworks, such as the IT Infrastructure Library (ITIL), to drive continual process improvement.</li> <li>Assist and / or take ownership of complex helpdesk tickets.</li> <li>Desktop Administrators are expected to work 8-5 during normal business hours of operations and available for off-hours support when necessary.</li> <li>This role may have project responsibilities, including the support of new hardware, OSs, management systems or application pilots.</li> <li>Desktop Administrators are expected to work collaboratively with other IT service delivery members for example, IT service Desk, Third-level Support, Infrastructure and Applications to troubleshoot incidents.</li> <li>Desktop Administrators also are expected to collaborate with peers to develop best practices and foster the continuous improvement of IT service and support.</li> </ol>
Requirements: <strong>Education:</strong> <br /><br /> <ul> <li>High school diploma or equivalent (required)</li> <li>Bachelor Degree in Computer Information Systems, Computer Science, Business Management, or similar discipline from an accredited college or university preferred.</li> </ul> <br /><strong>Experience:</strong> <br /><br /> <ul> <li>2-5 years of directly related experience</li> <li>Desktop Computer / Laptop / Mobile Device troubleshooting / repair experience required.</li> <li>Previous experience in an IT service desk role is a plus.</li> <li>Knowledge and experience in retail pharmacy operations (desirable).</li> </ul> <br /><strong>Knowledge, Skills and Abilities:</strong><br /><br /> <ol> <li>Managing these OS / systems (required): Windows 10; Microsoft Office 2016, Office 365, Active Directory.</li> <li>Advanced knowledge of Internet Explorer 10.x +, Chrome, Firefox, Microsoft Outlook/Exchange. TCP/IP networking. McAfee Anti-virus.</li> <li>Ability to identify PC hardware problems and replace/add components when necessary on a wide variety of equipment including Laptops, Ingenico Signature Capture Pads, HP &amp; Receipt Printers, Canon &amp; Fujitsu scanners.</li> <li>Ability to learn new technology and applications.</li> <li>Knowledge of these systems (preferred): Palo Alto Global Protect, Meraki, Desktop Authority, Jira, LANSweeper, Macrium, MDT, AutoPilot, and InTune.</li> <li>Excellent customer service skills.</li> <li>Attention to Detail.</li> <li>Adherence to IT policies and processes to ensure consistent quality of service.</li> <li>Strong troubleshooting and problem-solving skills.</li> <li>Time management skills to ensure customer satisfaction with IT service and the completion of projects on time.</li> <li>Previous experience working on an IT Service Desk (a plus).</li> </ol> <br /><strong>Why Choose a Career at Maxor?</strong><br /><br />Maxor offers a diverse, progressive culture that supports a work from home model, a &ldquo;dress for your day&rdquo; attire, and a collaborative, team oriented environment. We offer a comprehensive compensation &amp; benefits package including:<br /><br /> <ul> <li>$750 individual, annual medical deductible, $25 office visit copays, Low biweekly premiums</li> <li>Company paid basic life/AD&amp;D, Short-term and Long-term disability insurance</li> <li>Rx, dental, vision, short-term disability, and FSA</li> <li>Employer-matched 401k Plan</li> <li>Industry leading PTO plan</li> <li>And MORE!</li> </ul> <br /><em><strong>Maxor is looking for people who want to lead transformation. People who are willing to think differently about an industry that touches nearly everyone's lives. People with talent, drive and dedication to take an idea - and see it through. How will you change the pharmacy industry today?</strong></em><br /><br />Apply online at: https://careers-maxor.icims.com/<br /><br />Maxor is an EEO/AA/M/F/Vets/Disability