Warranty Coordinator

<strong>McKenney’s has been going strong for more than seven decades. Our culture values people and ideas, and we work together to deliver the most innovative solutions to our customers. We help you grow in your career through training and support, and as an equal opportunity employer, we provide comprehensive benefits and give you a firm foundation for the future.</strong>

Atlanta, GA

McKenney's Inc.

<h4><strong>BUILDING A HIGHER STANDARD<br /></strong></h4> <p><strong><br /> Since 1948, our proven approach has ensured high-quality solutions at every stage of a building. But we know that providing the highest level of services takes the right people and a healthy environment. With this in mind, our focus is to improve the lives of our customers, employees and communities around us through all aspects of what we do.<br /> <br /> Self-performance of all trades, in-house shops and over seven decades of experience have made us the top choice in mechanical contractors, providing highly efficient mechanical systems and a full range of services that meet your unique needs.</strong></p> https://www.mckenneys.com/

keywords: position summary,require,support,teamwork,management,compliance,education,experience,knowledge,skills

Full Time

Overview: The Post-construction Warranty Coordinator&rsquo;s primary role is to support the day-to-day coordination of warranty calls on projects completed by McKenney&rsquo;s. The Warranty Coordinator will work with the warranty team to ensure technicians are dispatched in a timely manner. The Warranty Coordinator will also work with vendors to coordinate replacement part ordering, receipt, and delivery. This role will require direct interaction with Project Managers, Technicians, Customer Service (dispatch), Owners, General Contractors, and Vendors in many cases.
Responsibilities: <ul> <li>Set up warranty projects including establishing the warranty budget and initial gross margins.</li> <li>Coordinate warranty calls with technicians to address customer issues in a timely manner.</li> <li>Coordinate warranty parts replacements with vendors, ensuring that credits are received and appropriately applied to project cost.</li> <li>Collect and manage data accurately related to warranty calls.</li> <li>Collaborate with the startup and commissioning team(s) to identify primary technicians for warranty calls.</li> <li>Collaborate with Field Operations to identify construction foremen and assign them to address workmanship (preventable) warranty calls.</li> <li>Facilitate warranty RCA meetings to establish lessons learned to report back to the business.</li> <li>Collaborate with quality team to analyze areas for quality improvement from both construction and post-construction events.</li> <li>Follow up with owners/customers after a warranty call is closed to get feedback and ensure the issue is resolved to their satisfaction.</li> <li>Capture lessons learned from significant warranty events and review them with the Quality department manager.</li> <li>Participate in warranty turnover meetings to optimize warranty cost control.</li> </ul>
Requirements: <p>Education and Experience</p> <ul> <li>Knowledge or experience with HVAC</li> <li>High school diploma or GED</li> <li>Must have basic PC experience in Windows environments, working knowledge of word processing, spreadsheets, email, Web-enabled applications, and database software</li> </ul> <p>&nbsp;</p> <p>Knowledge, Skills, and Abilities</p> <ul> <li>Must be a self-starter, with ability to work well as part of a team and independently</li> <li>Solid reasoning, math, science, and technical skills</li> <li>Strong verbal and written communication skills</li> <li>High attention to detail</li> <li>Team-oriented and able to respond quickly to changing customer demands.</li> <li>Must have a professional appearance.</li> <li>Ability to use time productively, maximize efficiency, and meet challenging work goals</li> <li>Ability to take on additional responsibilities as needed, as well as determine and manage priorities with minimal guidance.</li> <li>Must possess and maintain an exceptional work ethic as well as uphold company values and demand the highest standard of conduct from self and others.</li> <li>Must be persistent and able to attain results under adverse circumstances</li> </ul> <p>&nbsp;</p> <p><strong>PREFERRED REQUIREMENTS</strong></p> <ul> <li>Experience working with HVAC and plumbing design</li> <li>Experience working in a quality assurance/ quality control role</li> <li>Co-op or intern experience in the field</li> <li>Experience with Salesforce and/or Smartsheet</li> </ul> <p>&nbsp;</p> <p><strong>WORKING CONDITIONS AND PHYSICAL EFFORTS</strong></p> <ul> <li>Work is normally performed in a typical interior/office environment</li> <li>None or very limited exposure to physical risk.</li> <li>None or very limited physical effort is required.</li> </ul>