Customer Sales & Service Representative

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Auburn Hills, MI

Meemic Insurance Company

Meemic exists solely to serve teachers and other school employees. Founded by teachers for the educational community, we’ve made it our mission to provide our members with outstanding service and high-quality insurance coverage. For personal auto, home, boat* or umbrella coverage, look to Meemic for agents who understand and appreciate all that you do. Best of all, by choosing Meemic, you’re also supporting fellow educators through The Meemic Foundation for the Future of Education, which provides exclusive educational grants for teachers.

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Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG</strong> <br />The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 14 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><strong><br />Compensation</strong> <br />The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!<br /><br /> <p>&nbsp;</p>
Responsibilities: <ul> <li>Providing superior customer service during every member interaction.</li> <li>Responding to a high volume of emergency road service requests in a call center environment.</li> <li>Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.</li> <li>Analyzing member accounts to determine additional products and services that benefit the member.</li> <li>Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion.</li> </ul>
Requirements: <ul> <li>High School diploma or equivalent.</li> <li>Six months of customer service experience</li> <li>Call center experience preferred but not required</li> <li>Ability to provide a high level of customer service in a professional environment</li> <li>Ability to cross and upsell member benefits</li> <li>Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications, and more. Ability to toggle back and forth between applications.</li> </ul> <br /><strong>This position will require that you have the following equipment for training and job performance:</strong><br /> <ul> <li>Desktop or laptop computer with speakers and microphone option</li> <li>High-Speed Internet access with minimum speeds of 100Mb</li> <li>Ability to connect to a router/modem with Ethernet cable</li> <li>Personal cell phone or home phone</li> <li>Ability to download company apps on cell phone or tablet</li> <li>Earphones/buds or headset</li> </ul> <br />Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<br /><br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.