Processing Associate

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Auburn Hills, MI

Meemic Insurance Company

Meemic exists solely to serve teachers and other school employees. Founded by teachers for the educational community, we’ve made it our mission to provide our members with outstanding service and high-quality insurance coverage. For personal auto, home, boat* or umbrella coverage, look to Meemic for agents who understand and appreciate all that you do. Best of all, by choosing Meemic, you’re also supporting fellow educators through The Meemic Foundation for the Future of Education, which provides exclusive educational grants for teachers.

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America. 
Responsibilities: <ul> <li><span style="font-family: Arial; font-size: medium;">Processes a variety of documents in order to issue or endorse membership, travel and/or insurance accounts or process member requests for reimbursement, etc.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Gathers appropriate data (new business, quotes, amendments, reimbursement requests, contractor payment data, etc.) and reviews to ensure accuracy and completeness.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Corresponds with and responds to inquiries from sales representatives, insureds, mortgage companies, and others regarding ratings, premiums, billing problems and cancellations and to obtain and verify payments, commissions, and other types of information.<br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Calculates sales commissions, premiums, billing amounts, etc. and maintains territory and rate zone maps.&nbsp;<br /> </span></li> <li><span style="font-family: Arial; font-size: medium;">Receives and processes cash payments. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Enters transactions and balances cash entries in order to input changes into systems.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Researches and adjusts account balances when misapplication/overpayment of monies occurs.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Processes returned bank items, write off service fees, extensions, etc. to correct balances and premium payment records. </span></li> <li><span style="font-family: Arial; font-size: medium;">Contacts district offices, general agents or sales agents to correct receipt-cash discrepancies.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;"> In accordance with corporate guidelines and procedures, initiates correspondence to policyholders and/or contractors to clarify or obtain missing information, investigate discrepancies, notify individual regarding payment approval/denial, etc.&nbsp;&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Maintains various records on customer accounts, analyzes data and prepares reports as required.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Maintains electronic/computer and manual procedures for actions according to established procedures and assists in developing monthly reports, ordering records and investigative reports.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Performs other duties as assigned.</span></li> </ul>
Requirements: <p style="font-weight: 300;"><strong style="font-weight: inherit; font-style: inherit;"><u style="font-style: inherit; font-weight: inherit;"><span style="font-style: inherit; font-weight: inherit;">Preferred Qualifications:</span></u></strong></p> <ul style="font-weight: 300;"> <li style="font-style: inherit;"><span style="font-style: inherit; font-weight: inherit;">Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.)</span></li> <li style="font-style: inherit;"><span style="font-style: inherit; font-weight: inherit;">Knowledge of basic insurance terminology</span></li> <li style="font-style: inherit;"><span style="font-style: inherit; font-weight: inherit;">Ability to make discretionary decisions based on existing policy</span></li> <li style="font-style: inherit;"><span style="font-style: inherit; font-weight: inherit;">Use telephone extensively</span></li> <li style="font-style: inherit;"><span style="font-style: inherit; font-weight: inherit;">Ability to read a map</span></li> <li style="font-style: inherit;"><span style="font-style: inherit; font-weight: inherit;">Willingness and ability to work extended or irregular hours, holidays and/or weekends.</span></li> </ul> <br /> <div><strong><u>Work Environment:</u></strong></div> <ul> <li>Works in a temperature-controlled office environment.</li> <li>May require sitting for extended periods</li> <li>May require stooping and bending in order to perform filing functions</li> <li>This role will have the candidate rotate two days a week in the office</li> </ul> <br /> <p><strong><u><span style="font-family: Arial;">Required Qualifications:</span></u></strong></p> <p><u><span style="font-family: Arial; font-size: medium;">Education:</span></u></p> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">High School Diploma or equivalent</span></li> </ul> <div><u><span style="font-family: Arial; font-size: medium;">Experience:</span></u></div> <ul> <li><span style="font-family: Arial; font-size: medium;">processing transactions and&nbsp; posting to appropriate accounts</span></li> <li><span style="font-family: Arial; font-size: medium;">investigating and resolving sometimes complex processing problems</span></li> <li><span style="font-family: Arial; font-size: medium;">performing mathematical calculations to include addition, subtraction, multiplication, division and percentages</span></li> <li><span style="font-family: Arial; font-size: medium;">performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate (Data entry test will be required at time of interview)</span></li> </ul> <div>&nbsp;</div> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:</span></u></div> <ul> <li><span style="font-family: Arial; font-size: medium;">systems inquiry, data entry and usage of terminal or personal computer</span></li> <li><span style="font-family: Arial; font-size: medium;">basic business grammar and spelling</span></li> <li><span style="font-family: Arial; font-size: medium;">business processing procedures&nbsp;<strong>&nbsp;</strong></span></li> <li><span style="font-family: Arial; font-size: medium;">work within time, productivity and quality constraints</span></li> <li><span style="font-family: Arial; font-size: medium;">maintain accurate records, including accurately logging, coding and verifying information</span></li> <li><span style="font-family: Arial; font-size: medium;">audit records and computer files</span></li> <li><span style="font-family: Arial; font-size: medium;">gather data and prepare reports</span></li> <li><span style="font-family: Arial; font-size: medium;">perform basic mathematical calculations including addition, subtraction, multiplication, division, and percentages</span></li> <li><span style="font-family: Arial; font-size: medium;">compose routine correspondence including letters and memos</span></li> <li><span style="font-family: Arial; font-size: medium;">use of telephone regularly to receive and relay information</span></li> <li><span style="font-family: Arial; font-size: medium;">operate an adding machine or calculator</span></li> <li><span style="font-family: Arial; font-size: medium;">communicate effectively with others in a work environment and with the public</span></li> <li><span style="font-family: Arial; font-size: medium;">train less senior staff members in departmental procedures</span></li> <li><span style="font-family: Arial; font-size: medium;">Willingness to rotate within area as needed to perform various processing or cashiering functions and/or to complete training.</span></li> </ul>