Customer Sales & Service Representative

<p><strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</strong></p>

Auburn Hills, MI

Meemic Insurance Company

Meemic exists solely to serve teachers and other school employees. Founded by teachers for the educational community, we’ve made it our mission to provide our members with outstanding service and high-quality insurance coverage. For personal auto, home, boat* or umbrella coverage, look to Meemic for agents who understand and appreciate all that you do. Best of all, by choosing Meemic, you’re also supporting fellow educators through The Meemic Foundation for the Future of Education, which provides exclusive educational grants for teachers.

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br /> <div><span style="font-size: medium;">Work Environment</span></div> <p>Works in a temperature controlled office environment.<br /><br />The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance,&nbsp; 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <ul> <li>Provides a high level of customer-focused sales in a high volume, fast paced call center environment, using PC, Internet and ACD phone technology.&nbsp;&nbsp;</li> <li>Provides advanced technical and product information in response to customer questions and/or problems in accordance with corporate policies and procedures.&nbsp;</li> <li>Explains product features and MEEMIC*/Auto Club Group Insurance Agency** service advantages to existing and&nbsp; potential customers for the purpose of promoting and selling the various membership and/or insurance products and services in order to achieve sales production goals.&nbsp;</li> <li>Recognizes and promotes cross-sales opportunities within the context of servicing a change to an existing customer&rsquo;s policy.&nbsp;&nbsp;</li> <li>Provides price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale. Rewrites and reinstates insurance policies according to underwriting and business rules.&nbsp; Completes membership and/or insurance applications, endorsements and change forms (e.g. address change, etc.) as necessary.&nbsp;</li> <li>Accepts payments at point of sale.</li> <li>Makes outbound follow-up calls to customers in response to questions or complaints.&nbsp;</li> <li>*Corresponds with and responds to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems and cancellations and to obtain and verify payments and other types of information.&nbsp;&nbsp;</li> <li>Provides efficient processing of customer policies, endorsements, and status and coverage changes.&nbsp; Assists agents in resolving technical and business related issues. &nbsp;</li> <li>May assist other Customer Interaction Centers (e.g. Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.</li> <li>*Responds to telephone calls from customers and agents regarding customer billing status, balance, due, etc.&nbsp;&nbsp; In accordance with established procedures, reviews policies that are in a cancelled status and determines whether reinstatement is an option.&nbsp;</li> <li>Determines monies due and processes reinstatement as appropriate.&nbsp; Enters transactions and balances cash entries in order to input changes into systems.&nbsp;</li> <li>Researches and adjusts account balances when misapplication/overpayment of monies occurs and mails refund checks as appropriate.&nbsp;</li> <li>Processes returned bank items, write off service fees, extensions, etc. to correct balances and premium payment records.</li> <li>Contacts sales agents to correct receipt-cash discrepancies as needed.&nbsp;</li> </ul>
Requirements: <p>Preferred Qualifications</p> <ul> <li><span style="font-size: medium;">Possession of current Property, Casualty insurance sales license for appropriate state.</span></li> <li><span style="font-size: medium;">College level coursework, certification or equivalent (i.e., continuous learning).</span></li> </ul> <p>Experience in/with:</p> <ul> <li><span style="font-size: medium;">Customer service environment(s)</span></li> <li><span style="font-size: medium;">Call center environment(s).</span></li> <li><span style="font-size: medium;">Windows and non-windows based environments.</span></li> <li><span style="font-size: medium;">Preparation of rate quotations</span></li> <li><span style="font-size: medium;">Investigation and resolution of sales related problems.</span></li> </ul> <p>Knowledge of:</p> <ul> <li><span style="font-size: medium;">The Auto Club Group Insurance Agency products and services</span></li> <li><span style="font-size: medium;">The Auto Club Group membership services and products.</span></li> <li><span style="font-size: medium;">The Auto Club Group insurance product features.</span></li> <li><span style="font-size: medium;">The Auto Club Group subsidiary products.</span></li> <li><span style="font-size: medium;">Equity and group billing.</span></li> </ul> <div><span style="font-family: Arial; font-size: medium;"><strong><u>Required Qualifications:</u></strong></span></div> <p>Education:</p> <p>Must attain all appropriate State Property &amp; Casualty insurance sales licenses within 30*/60** days from the start of licensing coursework.</p> <div>Experience in/with:</div> <div> <ul> <li>Providing a high level of customer-focused service</li> <li>Competently entering information on various screens using a PC keyboard</li> <li>Navigating through a PC Windows environment, including accessing information from multiple applications.</li> <li>Managing and navigating multiple sources of information and applying as needed</li> <li>Performing monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.) *</li> </ul> </div> <p>Knowledge and Skills:</p> <ul> <li>Successfully complete appropriate training relative to all MEEMIC*/The Auto Club Group (TACG) products and services**</li> <li>Attain and maintain any Property, Casualty, Life and Health insurance sales license for any MEEMIC*/ACGIA** member state as appropriate</li> <li>Achieve insurance and membership sales goals and other performance expectations as defined by management</li> <li>Work with minimal supervision</li> <li>Provide direct customer-oriented service in a call center environment</li> <li>Work within a team environment</li> <li>Promote the sale of all MEEMIC*/ACGIA insurance and membership products**</li> <li>Present complex information in a clear, concise manner</li> <li>Maintain accurate records</li> <li>Read, comprehend and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)</li> <li>Willingness and ability to work extended/irregular hours to include weekends/holidays.</li> <li>Strong written and oral communication skills</li> </ul>