Claim Support Staff

<p><strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</strong></p>

Auburn Hills, MI

Meemic Insurance Company

Meemic exists solely to serve teachers and other school employees. Founded by teachers for the educational community, we’ve made it our mission to provide our members with outstanding service and high-quality insurance coverage. For personal auto, home, boat* or umbrella coverage, look to Meemic for agents who understand and appreciate all that you do. Best of all, by choosing Meemic, you’re also supporting fellow educators through The Meemic Foundation for the Future of Education, which provides exclusive educational grants for teachers.

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /> <p><strong><u>Work Environment</u></strong><strong><u>:</u></strong></p> <p>Work in a temperature-controlled office environment.&nbsp; Willingness to work irregular hours, including various shifts and weekends.</p> The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <ul> <li>Provide support to the Claims department by completing well defined clerical tasks that require a general understanding of: the Claims process, business context and the Claims department organization and workflow.&nbsp;</li> <li>Day-to-day routine tasks include: copying paper, scanning documents, sending and receiving faxes and completing form letters.&nbsp;</li> <li>Send previously approved checks, pre-written letters and mailings. Create and code paper and electronic claim files based on pre-determined detailed instructions.&nbsp;</li> <li>Retrieve files from storage facility.&nbsp;</li> <li>Handle general inquiry routing calls regarding claim files.&nbsp;</li> <li>Work requires detailed compliance to specific instructions, with significant supervisory oversight.</li> <li>May be assigned tasks normally handled at a higher level as needed.</li> </ul>
Requirements: <p><strong><u>Required Qualifications:</u></strong></p> <p><u>Education:</u></p> <ul type="disc"> <li>High School Diploma or equivalent</li> </ul> <div><u>Experience:</u></div> <ul> <li>Working with P.C. software applications</li> </ul> <div><u>Knowledge and Skills:</u></div> <ul> <li>Work under significant supervision</li> <li>Demonstrate compliance to specific instructions</li> <li>Work well under pressure</li> <li>Organize and prioritize multiple tasks</li> <li>Prepare and code claim files</li> <li>Communicate effectively with others over the telephone and in person</li> <li>Use basic math skills</li> <li>Bend and stoop in order to file and/or retrieve claims documents</li> <li>Use automated processing and computer systems</li> <li>Maintaining accurate files and records</li> </ul>