Claim Specialist

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Auburn Hills, MI

Meemic Insurance Company

Meemic exists solely to serve teachers and other school employees. Founded by teachers for the educational community, we’ve made it our mission to provide our members with outstanding service and high-quality insurance coverage. For personal auto, home, boat* or umbrella coverage, look to Meemic for agents who understand and appreciate all that you do. Best of all, by choosing Meemic, you’re also supporting fellow educators through The Meemic Foundation for the Future of Education, which provides exclusive educational grants for teachers. https://www.meemic.com/

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Competitive Compensation and Benefits Package

Overview: <div align="center"> <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><span style="font-size: medium;"><span style="font-family: Arial;">The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America. </span></span></p> </div>
Responsibilities: <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><span style="font-family: Arial; font-size: medium;">Work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims. </span></p> <div align="left">&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><span style="font-family: Arial; font-size: medium;">Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim process, and initiating documentation in the claim handling system. Complete complex coverage analysis. Ensure all possible policyholder benefits are identified. Create additional sub-claims if needed. Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential. Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim. Evaluate the financial value of the loss. Approve payments for the appropriate parties accordingly. Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit). Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system. Utilize strong negotiating skills.</span></p> <div align="left">&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><strong><span style="font-family: Arial; font-size: medium;">Additional Items to Post for Auto Physical Damage (&ldquo;APD&rdquo;) Unit Only:</span></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><span style="font-family: Arial; font-size: medium;">Employees assigned to Auto Physical Damage (&ldquo;APD&rdquo;) claim unit will handle complex claims involving settling Total Losses, inspecting vehicles and preparing estimates of damage. If in the DRS Examiner role, manage Direct Repair Shops for compliance with our program. Additional responsibilities may include the following: determining cause of damage, establishing liability, and identifying subrogation potential. Monitor repairs and approve car rental expense. Oversee APD Litigation cases. May assist Claim Manager with file reviews and training.</span></p> <div align="left">&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><strong><span style="font-family: Arial; font-size: medium;">Additional Items to Post for Liability/Bodily Injury/Med Pay/MRTS/Non-MI PIP Only:</span></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><span style="font-family: Arial; font-size: medium;">Claim Specialist assigned to the Liability, Bodily Injury, Med Pay, MRTS and Non-MI PIP claim units will handle highly complex claims involving liability disputes, bodily injuries, and valued up to $300,000. Answer coverage and policy questions. Handle Med Pay claims in all states, and PIP claims in KY, MN and ND. Apply the correct liability determination, evaluate the damages and arrive at a fair settlement. May assist Claim Manager with file reviews and training. </span></p> <div align="left">&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><strong><span style="font-family: Arial; font-size: medium;">Additional Items to Post Michigan Personal Injury Protection (&ldquo;PIP&rdquo;) Units Only:</span></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><span style="font-family: Arial; font-size: medium;">Claim Specialists assigned to the PIP unit are responsible for Michigan PIP intermediate claims involving: fractures, mild closed head injuries, surgical procedures, and claims involving attendant care. The role will require proficiency in dealing with the MCCA and attorney represented claims. May handle losses beyond those identified previously. Work with insureds, physicians&rsquo; offices and medical insurance carriers to obtain necessary information to complete the claims review process and make the appropriate determinations.</span></p> <div align="left">&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><strong><span style="font-family: Arial; font-size: medium;">Additional Items to Post for Homeowners and Homeowners CAT Units Only:</span></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><span style="font-family: Arial; font-size: medium;">Claim Specialists assigned to Homeowner/CAT claim unit handle claims valued over $25,000 (for the inside desk role) and over $100,000 (for field role). Investigate claims requiring in-depth coverage analysis. When handling claims in the field, must prepare damage estimates using claims software. Review estimates for accuracy. May monitor contractor repair status. May assist Claim Manager with file reviews and training.</span></p> <div align="left">&nbsp;</div> <div align="left"><strong><span style="font-family: Arial; font-size: medium;">Additional Items to Post for Recovery Unit Only:</span></strong></div> <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><span style="font-family: Arial; font-size: medium;">Claim Specialists assigned to a Recovery unit will complete recovery tasks on the most complex claims for all lines of business determining the most cost effective approach for recovering money from responsible parties. Manage the litigation process including attorney and budget management, participation in mediation activities and determining the appropriate settlement position. Act as a resource or mentor for the lines of business and others within the Recovery Unit by providing guidance and coaching on investigation, preservation of evidence, proper notice and various claim handling tasks.</span>&nbsp;</p>
Requirements: <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><strong><u><span style="font-family: Arial; font-size: medium;">Preferred Qualifications:</span></u></strong></p> <div align="left"><u><span style="font-family: Arial; font-size: medium;">Education:</span></u></div> <ul> <li style="text-align: left;"><span style="font-family: Arial; font-size: medium;">Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience</span></li> <li style="text-align: left;"><span style="font-family: Arial; font-size: medium;">Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent</span></li> <li style="text-align: left;"><span style="font-family: Arial; font-size: medium;">CPCU coursework or designation</span></li> <li style="text-align: left;"><span style="font-family: Arial; font-size: medium;">I-Car 2000 training</span></li> <li style="text-align: left;"><span style="font-family: Arial; font-size: medium;">CCC training</span></li> <li style="text-align: left;"><span style="font-family: Arial; font-size: medium;">Xactware Training</span></li> </ul> <div align="left"><strong><span style="font-family: Arial; font-size: medium;">Post for Homeowners/CAT Units Only:</span></strong></div> <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><u style="font-size: 12pt;"><span style="font-family: Arial; font-size: medium;">&nbsp;</span></u></p> <div align="left"><u style="font-size: 12pt; font-family: Arial,;"><span style="font-family: Arial; font-size: medium;">Ability to:</span></u></div> <ul> <li style="text-align: left;"><span style="font-size: medium;"><span style="font-family: Arial; font-size: medium;">lift up to 25 pounds</span></span></li> <li style="text-align: left;"><span style="font-size: medium;"><span style="font-family: Arial; font-size: medium;">climb ladders</span></span></li> <li style="text-align: left;"><span style="font-size: medium;"><span style="font-family: Arial; font-size: medium;">walk-on roofs</span></span></li> </ul> <div align="left">&nbsp;</div> <div align="left"><strong><u><span style="font-family: Arial; font-size: medium;">Work Environment:</span></u></strong></div> <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><span style="font-family: Arial; font-size: medium;">Works in a temperature-controlled office environment. Depending on line travel may be required to various repair facilities in order to conduct inspections/re-inspections, visit patients, hospitals, attorneys, rehabilitation centers, repair facilities, etc. per with exposure to road hazards and temperature extremes. For Homeowners and CAT may require deployment to territories impacted by storms.</span></p> <br /> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: medium;"><strong><u><span style="font-family: Arial;">Required Qualifications:</span></u></strong></span></p> <p style="margin-bottom: 0px; margin-top: 0px;"><u><span style="font-family: Arial; font-size: medium;">Education:</span></u></p> <div><strong><span style="font-family: Arial; font-size: medium;">Post for All Claim Units:</span></strong></div> <ul> <li><span style="font-family: Arial; font-size: medium;">Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience</span></li> <li><span style="font-family: Arial; font-size: medium;">In states where an Adjuster&rsquo;s license is required, the candidate must be eligible to acquire a State Adjuster&rsquo;s license within 90 days of hire and maintain as specified for appropriate states.</span></li> <li><span style="font-family: Arial; font-size: medium;">Must have a valid State Driver's License</span></li> </ul> <div>&nbsp;</div> <div><u><span style="font-family: Arial; font-size: medium;">Experience:</span></u></div> <div><strong><span style="font-family: Arial; font-size: medium;">Post for All Claim Units:</span></strong></div> <ul> <li><span style="font-family: Arial; font-size: medium;">Three years of experience or equivalent training in the following:</span></li> <li><span style="font-family: Arial; font-size: medium;">negotiation of claim settlements</span></li> <li><span style="font-family: Arial; font-size: medium;">securing and evaluating evidence</span></li> <li><span style="font-family: Arial; font-size: medium;">preparing manual and electronic estimates</span></li> <li><span style="font-family: Arial; font-size: medium;">subrogation claims</span></li> <li><span style="font-family: Arial; font-size: medium;">resolving coverage questions</span></li> <li><span style="font-family: Arial; font-size: medium;">taking statements</span></li> <li><span style="font-family: Arial; font-size: medium;">establishing clear evaluation and resolution plans for claims</span></li> </ul> <div>&nbsp;</div> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:</span></u></div> <div><strong><span style="font-family: Arial; font-size: medium;">Post for All Claim Units:</span></strong></div> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;">Advanced knowledge of:</span></p> <ul> <li><span style="font-family: Arial; font-size: medium;">Essential Insurance Act (Michigan)</span></li> <li><span style="font-family: Arial; font-size: medium;">Fair Trade Practices Act as it relates to claims</span></li> <li><span style="font-family: Arial; font-size: medium;">subrogation procedures and processes</span></li> <li><span style="font-family: Arial; font-size: medium;">intercompany arbitration</span></li> <li><span style="font-family: Arial; font-size: medium;">handling simple litigation</span></li> </ul> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;"><strong><span style="font-family: Arial; font-size: medium;">Additional Items to Post for Auto Physical Damage (&ldquo;APD&rdquo;) Units Only:</span></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;">Advanced knowledge of:</span></p> <ul> <li><span style="font-family: Arial; font-size: medium;">Negligence Law</span></li> <li><span style="font-family: Arial; font-size: medium;">No-Fault Law</span></li> <li><span style="font-family: Arial; font-size: medium;">collision repair techniques</span></li> </ul> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;"><strong><span style="font-family: Arial; font-size: medium;">Additional Items to Post for Liability, Bodily Injury, Med Pay, MRTS and Non-MI Personal Injury Protection (&ldquo;PIP&rdquo;) Units Only:</span></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;">Advanced knowledge of:</span></p> <ul> <li><span style="font-family: Arial; font-size: medium;">Negligence Law</span></li> <li><span style="font-family: Arial; font-size: medium;">No-Fault Law</span></li> <li><span style="font-family: Arial; font-size: medium;">medical terminology and human anatomy</span></li> </ul> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;"><strong><span style="font-family: Arial; font-size: medium;">Additional Items to Post MI Personal Injury Protection (&ldquo;PIP&rdquo;) Units Only:</span></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;">Advanced knowledge of:</span></p> <ul> <li><span style="font-family: Arial; font-size: medium;">Negligence Law</span></li> <li><span style="font-family: Arial; font-size: medium;">No-Fault Law</span></li> <li><span style="font-family: Arial; font-size: medium;">medical terminology and human anatomy</span></li> <li><span style="font-family: Arial; font-size: medium;">MCCA and attorney represented claims</span></li> </ul> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;"><strong><span style="font-family: Arial; font-size: medium;">Additional Items to Post for Homeowners and Homeowners CAT Units Only:</span></strong></p> <ul> <li><span style="font-family: Arial; font-size: medium;">advanced knowledge of building construction and repair techniques</span></li> </ul> <span style="font-family: arial;"><span style="font-size: medium;">Ability to:</span></span><span style="font-size: medium;"><br /></span><strong style="font-size: medium;"><span style="font-family: Arial; font-size: medium;">Post for All Claim Units:</span></strong><span style="font-size: medium;"><br /></span> <ul> <li><span style="font-family: Arial; font-size: medium;">handle claims to the line Claim Handling Standards</span></li> <li><span style="font-family: Arial; font-size: medium;">follow and apply ACG Claim policies, procedures and guidelines</span></li> <li><span style="font-family: Arial; font-size: medium;">work within assigned ACG Claim systems including basic PC software</span></li> <li><span style="font-family: Arial; font-size: medium;">perform basic claim file review and investigations</span></li> <li><span style="font-family: Arial; font-size: medium;">demonstrate effective communication skills (verbal and written)</span></li> <li><span style="font-family: Arial; font-size: medium;">demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting an understanding of their problems and responding to questions and concerns</span></li> <li><span style="font-family: Arial; font-size: medium;">analyze and solve problems while demonstrating sound decision-making skills</span></li> <li><span style="font-family: Arial; font-size: medium;">prioritize claim related functions</span></li> <li><span style="font-family: Arial; font-size: medium;">process time-sensitive data and information from multiple sources</span></li> <li><span style="font-family: Arial; font-size: medium;">manage time, organize and plan workload and responsibilities</span></li> <li><span style="font-family: Arial; font-size: medium;">safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.</span></li> <li><span style="font-family: Arial; font-size: medium;">research analyze and interpret subrogation laws in various states</span></li> <li><span style="font-family: Arial; font-size: medium;">travel outside of assigned territory which may involve an overnight stay</span></li> <li><span style="font-family: Arial; font-size: medium;">relocate, work evenings or weekends</span></li> </ul> <div>&nbsp;</div> <div>&nbsp;</div> <div>&nbsp;</div> <div> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</span></p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;">Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p> </div>