Field Claim Representative for ADP

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Auburn Hills, MI

Meemic Insurance Company

Meemic exists solely to serve teachers and other school employees. Founded by teachers for the educational community, we’ve made it our mission to provide our members with outstanding service and high-quality insurance coverage. For personal auto, home, boat* or umbrella coverage, look to Meemic for agents who understand and appreciate all that you do. Best of all, by choosing Meemic, you’re also supporting fellow educators through The Meemic Foundation for the Future of Education, which provides exclusive educational grants for teachers.

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Competitive Compensation and Benefits Package

Overview: <div><span style="font-family: Arial;">The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.&nbsp;</span></div> <div id="gtx-trans" style="position: absolute; left: 199px; top: 26px;">&nbsp;</div>
Responsibilities: <p align="left"><span style="font-family: Arial;">The Auto Club Group is seeking prospective Field&nbsp;<strong>Claim Representative for ADP</strong>&nbsp;who can&nbsp;</span><span style="font-family: Arial;">work under normal supervision with an intermediate-level approval authority to handle moderately complex claims within Claim Handling Standards in the field or inside units, resolve coverage questions, take statements and establish clear evaluation and resolution plans for claims.</span></p> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><span style="font-family: Arial;">In this position, you will have the opportunity to:</span></div> <ul> <li> <p align="left"><span style="font-family: Arial;">Review assigned claims, contact the insured and other affected parties, set expectations for the remainder of the claim, and initiate documentation in the claim handling system.&nbsp;&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Complete coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss.</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Ensure all possible policyholder benefits are identified, create additional sub-claims if needed or refer complex claims to management or the appropriate claim handler.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Evaluate the financial value of the loss.</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Approve payments for the appropriate parties accordingly.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.&nbsp;</span></p> </li> <li> <div align="left"><span style="font-family: Arial;">Utilize strong negotiating skills.</span></div> </li> </ul> <p align="left">&nbsp;</p> <p align="left"><span style="font-family: Arial;">Employees assigned to Auto Physical Damage (&ldquo;APD&rdquo;) claim unit will handle moderately complex claims involving settling Total Losses, inspecting vehicles and preparing estimates of damage. If in the DRS Examiner role, manage Direct Repair Shops for compliance with our program. Additional responsibilities may include the following: &nbsp;determining cause of damage, establishing liability, identifying subrogation potential, monitoring repairs and approving car rental expense.&nbsp; May handle simple APD Litigation cases.</span></p> <p align="left"><span style="font-family: Arial;">With our powerful brand and the mentoring we offer, you will find your position as a Field&nbsp;<strong>Claims Representative&nbsp;&nbsp;</strong>can lead to a rewarding career at our growing organization.</span></p>
Requirements: <div align="left"><u><span style="font-family: Arial;">Education:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience</span></li> <li><span style="font-family: Arial;">Completion of the Insurance Institute of America&rsquo;s: General Insurance Program, Associate in Claims, Associate in Management or equivalent</span></li> <li><span style="font-family: Arial;">CPCU coursework or designation</span></li> <li><span style="font-family: Arial;">I-Car 2000 training</span></li> <li><span style="font-family: Arial;">CCC training</span></li> <li><span style="font-family: Arial;">Xactware Training</span></li> <li><span style="font-family: Arial;">Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience</span></li> <li><span style="font-family: Arial;">In states where an Adjuster&rsquo;s license is required, the candidate must be eligible to acquire a State Adjuster&rsquo;s license within 90 days of hire and maintain as specified for appropriate states.</span></li> <li><span style="font-family: Arial;">Must have a valid State Driver&rsquo;s License</span></li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><u><span style="font-family: Arial;">&nbsp;Experience:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">One year of experience with:</span></li> <li><span style="font-family: Arial;">Negotiating claim settlements</span></li> <li><span style="font-family: Arial;">Securing and evaluating evidence</span></li> <li><span style="font-family: Arial;">Preparing manual and electronic estimates</span></li> <li><span style="font-family: Arial;">Subrogation claims</span></li> <li><span style="font-family: Arial;">Resolving coverage questions</span></li> <li><span style="font-family: Arial;">Taking statements</span></li> <li><span style="font-family: Arial;">Establishing clear evaluation and resolution plans for claims</span></li> </ul> <div align="left"><u><span style="font-family: Arial;">Knowledge and Skills:</span></u></div> <div align="left"><span style="font-family: Arial;">Knowledge of:</span></div> <ul type="disc"> <li><span style="font-family: Arial;">Essential Insurance Act (Michigan)</span></li> <li><span style="font-family: Arial;">Fair Trade Practices Act as it relates to claims</span></li> <li><span style="font-family: Arial;">Subrogation procedures and processes</span></li> <li><span style="font-family: Arial;">Intercompany arbitration</span></li> </ul> <p align="left">&nbsp;</p> <p align="left"><span style="font-family: Arial;">Knowledge of:</span></p> <ul type="disc"> <li><span style="font-family: Arial;">Negligence Law</span></li> <li><span style="font-family: Arial;">No-Fault Law</span></li> <li><span style="font-family: Arial;">Collision repair techniques</span></li> </ul> <p align="left">&nbsp;</p> <div align="left"><span style="font-family: Arial;">Ability to:</span></div> <ul type="disc"> <li><span style="font-family: Arial;">Handle claims to the line Claim Handling Standards</span></li> <li><span style="font-family: Arial;">Follow and apply ACG Claim policies, procedures and guidelines</span></li> <li><span style="font-family: Arial;">Work within assigned ACG Claim systems including basic PC software</span></li> <li><span style="font-family: Arial;">Perform basic claim file review and investigations</span></li> <li><span style="font-family: Arial;">Demonstrate effective communication skills (verbal and written)</span></li> <li><span style="font-family: Arial;">Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns</span></li> <li><span style="font-family: Arial;">Analyze and solve problems while demonstrating sound decision making skills</span></li> <li><span style="font-family: Arial;">Prioritize claim related functions</span></li> <li><span style="font-family: Arial;">Process time sensitive data and information from multiple sources</span></li> <li><span style="font-family: Arial;">Manage time, organize and plan work load and responsibilities</span></li> <li><span style="font-family: Arial;">Safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.</span></li> <li><span style="font-family: Arial;">Research analyze and interpret subrogation laws in various states</span></li> <li><span style="font-family: Arial;">Travel outside of assigned territory which may involve overnight stay</span></li> <li><span style="font-family: Arial;">Relocate, work evenings or weekends</span></li> <li><span style="font-family: Arial;">Strong negotiating skills</span></li> </ul> <p align="left">&nbsp;</p> <p><span style="font-family: Arial;">Preferred Qualifications:</span></p> <ul> <li> <div align="left"><span style="font-family: Arial;">10 years of estimating experience</span></div> </li> </ul> <br /> <div align="left"><span style="font-family: Arial;">Important Note:</span></div> <p align="left"><span style="font-family: Arial;">The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.</span></p> <p><span style="font-family: Arial;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p>