Sales Support Specialist I

<p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.</p>

Auburn Hills, MI

Meemic Insurance Company

Meemic exists solely to serve teachers and other school employees. Founded by teachers for the educational community, we’ve made it our mission to provide our members with outstanding service and high-quality insurance coverage. For personal auto, home, boat* or umbrella coverage, look to Meemic for agents who understand and appreciate all that you do. Best of all, by choosing Meemic, you’re also supporting fellow educators through The Meemic Foundation for the Future of Education, which provides exclusive educational grants for teachers.

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Individual Contributor

Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /><br /><strong><u>Work Environment</u></strong><strong><u>:<br /></u></strong>Works in a temperature-controlled office environment.<br />Occasional (less than 10% of work time) exposure to road conditions and temperature extremes (Post for Corporate Secretary openings only).<br /><br />The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</p> <p><br /><br /></p>
Responsibilities: <p><span style="font-family: Arial;">Provide support to the Auto Club Group (ACG) Multi-Line, IA, Life, and/or Club sales delivery systems for assigned location (s).&nbsp; Assist management in the support of department projects and researches and compiles cost and budget information.&nbsp; Work with the Marketing Department to identify marketing opportunities, review marketing materials prior to distribution and support member surveys.&nbsp; Gather sales results for management reports and interact with Sales and Support personnel to identify and resolve problems.&nbsp; Provide guidance and/or training to new staff members/field personnel regarding ACG products, services and/or systems.&nbsp; Distribute various reports, leads, and/or documents including: commission statements, policies, orphan/sales leads, status updates on agent appointments, etc.</span></p> <div><span style="font-family: Arial;">Evaluate departmental processes, identify problems and make recommendations to improve efficiency.&nbsp; Complete and distribute various surveys and reports.&nbsp; May enter, process, retrieve and/or correct data (i.e. agent reporting, agent of record, etc.) to ensure systems are updated and management has correct information to respond to agent/management inquiries.&nbsp;&nbsp; May coordinate events (e.g. sales promotions, in-store events, store openings, trade shows, contest payoffs, promotion of ACG products/services, regional contests, etc.) and/or materials, for field locations.&nbsp; May perform office/agency audits to ensure meeting field and corporate compliance standards.</span></div>
Requirements: <p><strong><u>Preferred Qualifications:</u></strong></p> <p><u>Education (include minimum education and any licensing/certifications):</u></p> <ul> <li>Associates Degree in Business Administration, Marketing, Communications, Insurance or a related field and/or comparable work experience.</li> </ul> <p><u>Knowledge and Skills:</u></p> <ul> <li>Customer care principals</li> <li>Analytical reporting skills to include experience with Excel&nbsp;</li> <li>Experience with Adobe Creative Suites</li> </ul> <p>Knowledge of systems generating reports to include the following:</p> <ul> <li>Commission registers and reports</li> <li>Sales Monthly and Year-to-Date</li> <li>Salesperson Statistical Analysis Report</li> <li>Agent production tracking</li> </ul> <p>Ability to:</p> <p>Demonstrate customer care principals to field office staff</p> <p><strong><u><br />Required Qualifications (these are the minimum requirements to qualify):</u></strong></p> <p><u>Education (include minimum education and any licensing/certifications):</u></p> <ul> <li>High School Diploma or equivalent</li> </ul> <p><u>Experience:</u></p> <ul> <li>P.C. software applications (e.g. Excel, Word, etc.)</li> <li>Computerized record maintenance</li> <li>Working with various ACG products/services (e.g. memberships, travel packages, insurance, etc.)</li> <li>Identifying and resolving problems</li> <li>Organization and planning</li> <li>Scheduling appointments, meetings, agendas, itineraries and work priorities</li> <li>Leadership and decision making skills</li> </ul> <p><u>Knowledge and Skills:</u></p> <p>Knowledge of:</p> <ul> <li>AAA membership, sales delivery systems and insurance products</li> <li>Sales production standards and incentive programs</li> <li>Sales policies and procedures</li> <li>Sales compensation</li> </ul> <p>Ability to:</p> <ul> <li>Communicate effectively with others in a team work environment and with the public</li> <li>Analyze and interpret system generated reports relating to sales production, commissions, incentive payments</li> <li>Evaluate departmental processes and make recommendations for improvement</li> <li>Provide work guidance and training</li> <li>Perform accurate basic mathematical calculations</li> <li>Maintain accurate records/computer tables</li> <li>Develop standards, methods and procedures</li> <li>Plan and manage projects</li> <li>Work&nbsp; independently and set appropriate priorities to meet deadlines</li> <li>Lift objects weighing up to twenty (20) pounds*</li> <li>Sit/stand and walk in the performance of job duties</li> <li>Demonstrate strong oral and written communication skills to include preparation of reports, proposals and presentations (samples may be required at time of interview)</li> </ul> <p>Strong oral and written communication skills to include preparation of reports, proposals and presentations (samples may be required at time of interview)</p> <p><strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p>