Helpdesk Engineer

<p>Messina Group is a national Staffing firm that has grown to over 500 employees and continues to serve its clients across numerous industries. With an average employee tenure of 20 years, Messina understands the level of quality talent organizations need to succeed.&nbsp; In recent years, Messina has expanded its staffing expertise to include Information Technology (IT) and Digital and Creative Marketing placement, while continuing to excel in its founding professional staffing industries.</p>

Evanston, IL

Messina Group

<p>Messina Group is a national&nbsp;recruiting firm that has grown to over 500 employees and continues to serve its clients across numerous industries. With an average employee tenure of 20 years, Messina understands the level of quality talent organizations need to succeed. Our staffing expertise includes: <br /><br />BECO&nbsp;| Manufacturing &amp; Engineering&nbsp;<br />BECO | Architectural &amp; Engineering&nbsp;<br />Lab Temps | Scientific &amp; Laboratory&nbsp;<br />Financial Temps&nbsp;| Financial, Accounting &amp; Administrative&nbsp;<br />MG | Project Management &amp; IT<br />MG | Digital Marketing &amp; Creative</p> http://www.messinastaffing.com

keywords: support,relationships,assist,troubleshoot,manage,teamwork,adaptable,experience,communication,certifications,knowledge

Professional IT Certifications

Competitive Compensation Package

Overview: The Helpdesk Engineer role is responsible for providing day to day helpdesk support to our clients.&nbsp; This can include such things as assistance with line of business applications, workstation troubleshooting and end user assistance.&nbsp; This involves common day to day issues such that can involve internet, server, application and infrastructure troubleshooting.&nbsp; 90% of the ticket volume is front ended by our helpdesk team through inbound alerts, emails, or phone calls.&nbsp; Engineers will be responsible for managing ticket from start to finish even if escalation is required to another team or outside vendor.&nbsp; The ideal candidate should have a broad range of IT experience as well as client facing experience to solve end user focused issues and/or questions.&nbsp; <br />
Responsibilities: <p>&nbsp;</p> <ul> <li>Provide day to day support for our client and their end users which includes both general support and moves, additions, and changes.</li> <li>Work with clients to provide walk through to assist in troubleshooting.</li> <li>Ticket management.</li> <li>Vendor Liaison services working with IT manufacturers for end user support.</li> <li>Manage communications and client expectations around escalated technical and business impact issues.</li> <li>Establish internal relationships with your peers to ensure best possible outcomes and solutions.</li> <li>Passionate and driven to provide the best IT partner relationship experience.</li> </ul> &nbsp;
Requirements: <p>&nbsp;</p> <ul> <li>Professional IT Certifications with vendors such as Microsoft, Apple, and/or CompTIA are desirable.</li> <li>2+ years of experience of technical support.</li> <li>Ability to work well as part of a cross-functional team environment.</li> <li>Knowledge of IT ecosphere and how a LAN/WAN functions to aide in root cause analysis.</li> <li>Excellent verbal and written with strong customer service skills.</li> <li>Self-motivated with the ability to work in a fast-moving environment</li> <li>Ability to multi-task and adapt to changes quickly</li> </ul> <p>&nbsp;</p>