Tier 1 Help Desk Support

<h3><strong>Join a cutting edge company, changing the landscape in our corner of rural America<br /></strong>Well respected company - 79+ years in operation<br />Great pay and&nbsp;benefits - Fun family atmosphere</h3> <p>&nbsp;</p>

Cassopolis, Michigan

Midwest Energy Cooperative

<p>&nbsp;</p> <p>Team Midwest is the #UtilityoftheFuture!&nbsp; We embrace innovation and are on a mission to create vibrant, relevant, sustainable rural communities by delivering first-in-class innovations and solutions where others won&rsquo;t.&nbsp; As a member-owned electric utility we&rsquo;ve been lighting the rural space since the 1930s, and while electric distribution is and always will be our core business, today&rsquo;s Midwest delivers value through other critical utility services including propane and fiber-speed internet and telephone.</p> <p>&nbsp;</p> <p><strong>&nbsp;</strong></p> http://www.teammidwest.com

keywords: support,technical,investigate,analysis,support,network,organization,analysis,communication

Entry Level


Overview: <p>In this part-time role, you will be responsible for Tier 1 help desk support to internal employee users responding to support issues, answering questions, providing technical support via phone, remote desktop and email. This role requires the use of discretion and timely resolution of problems to ensure the user&rsquo;s satisfaction and eliminate downtime for users. &nbsp;<br />Hours: &nbsp;20 hours/week - flexible schedule<br />Starting Wage: $17.92/hour<br />Industry: Information systems<br /><br /></p>
Responsibilities: <ul> <li>Diagnose computer errors and provide technical support.</li> <li>Troubleshoot software, hardware and network issues.</li> <li>Install, configure and upgrade PC software and operating systems.</li> <li>Clean and repair computer hardware, such as keyboards and printers.</li> <li>Support audio and video equipment in conference room</li> <li>Provide technical support over the phone or Remote Desktop.</li> <li>Respond to user requests for service and determine nature of support needed</li> <li>Resolve software problems for clients via telephone, email, chat, and web sessions</li> <li>Investigate error messages and provide guidance to users</li> <li>Other duties may be added and/or assigned as needed</li> </ul>
Requirements: <ul> <li>Technologically savvy and diverse</li> <li>Prioritize competing deadlines</li> <li>Analyze complex or diverse information to solve problems</li> <li>Highly organized</li> <li>Dependable</li> <li>Take initiative</li> <li>Communicate effectively both verbally and in writing</li> </ul>