Supervisor Community Health (JR233075)

<strong>To heal, to teach, to discover and to advance the health of the communities we serve.<br /></strong><br /> <p>To learn more about the &ldquo;Montefiore Difference&rdquo; &ndash; who we are at Montefiore and all that we have to offer our associates, please click <strong><a href="https://healthymebenefits.com/" target="_blank" title="Montefiore Difference" rel="noopener noreferrer">here</a></strong>.&nbsp;</p>

Bronx, New York

Montefiore

<h4 class=""><strong>WHY TOP TALENT PICKS MONTEFIORE EINSTEIN&nbsp;<br /><br /></strong>Since its inception in 1884, Montefiore Einstein&rsquo;s mission has been to heal, to teach, to discover and advance the health of the communities we serve.<br /><br />Montefiore Einstein&rsquo;s state-of-the-art facilities include the&nbsp;<span class="">internationally-recognized</span>&nbsp;Children&rsquo;s Hospital at Montefiore Einstein and our Notable Centers of Excellence - Montefiore Einstein Center for Cancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation. Combined with a growing number of locations throughout the Bronx and Westchester County, Montefiore Einstein is the ideal organization to apply and hone your expertise.<br /><br /><span style="text-decoration: underline;"><a href="https://montefiore.wd12.myworkdayjobs.com/en-US/MMC/login" target="_blank" title="Candidate Home" rel="noopener noreferrer">Sign In</a></span>&nbsp;- Candidate Home<br /><span style="text-decoration: underline;"><a href="https://montefiore.wd12.myworkdayjobs.com/en-US/MMC/introduceYourself" target="_blank" title="Introduce Yourself " rel="noopener noreferrer">Introduce Yourself&nbsp;</a></span>-&nbsp;Please let us know about yourself so we can keep in touch about future job openings!<br /><br /><strong><span class="">NURSE&nbsp;RECRUITMENT&nbsp;HOTLINE:</span>&nbsp;<span class="">718-920-6697 (</span><span class="">Monday-Friday: 9am-4pm)&nbsp;&nbsp;</span></strong><br /><br /><strong>Check Out Our Employee&nbsp;<span style="text-decoration: underline;"><a href="https://healthymebenefits.com/" target="_blank" title="Benefits" rel="noopener noreferrer">Benefits</a></span></strong></h4> <h4 class="p1"><span style="text-decoration: underline;"><strong><a href="https://s3.us-east-1.amazonaws.com/vizi.vizirecruiter.com/MontefioreHealthSystem+RecruitingPractices.pdf" target="_blank" title="Safe Online Recruiting" rel="noopener noreferrer">Our Commitment to Safe Online Recruiting</a></strong></span></h4> https://www.montefiore.org/

keywords: position summary,additional information,quality assurance,analysis,teamwork,program,assign,implementation,oversee,develop,presentation,leadership,experience,degree,proficiency,knowledge

Full time

Overview: <p>The Community Health Worker Supervisor will oversee the daily management of the Community Health Worker &nbsp;(CHW) workforce at CHW Institute at Montefiore Einstein. The position will guide, support and evaluate collective and individual CHW performance, including hiring, training, monitoring and coaching.&nbsp;</p> <p>The CHW supervisor will work closely with CHW Institute staff and senior management team, to effectively develop, maintain, and grow the CHW Institute. &nbsp;This position will be engaged in all aspects, based on skill level, of implementation and ongoing management o direct service staff (CHWs). &nbsp; This position requires travel to multiple clinical sites for in person management and coordination.</p>
Responsibilities: <ul> <li>Oversee recruitment, orientation and training of CHW staff<br />Interview candidates.<br />* Provide program orientation (i.e. day-to-day workflow, program implementation and goals, review policies and procedures etc.)<br />* Identify areas for improvement for CHW staff and provide coaching/training as necessary. Identify external trainers when applicable</li> <li>Ensure day to day operations of the CHW staff are aligned with CHW Center goals, protocols and policies and procedures.<br />* Complete direct observations and provide one-to-one and group feedback<br />* Present goals, progress towards goals (successes and areas of improvement) to CHW staff.</li> <li>Assign, manage and monitor caseloads or CHW staff.<br />* Monitor incoming referrals<br />* Assign referrals to CHW team<br />* Monitor progress (i.e. primary contact, follow ups, service delivery and uptake)<br />* Provide productivity and quality feedback to assigned CHWs</li> <li>Coordinate and participate in case reviews, trainings and implementation planning.<br />* Facilitate case reviews to improve the quality of CHW services (At minimum-monthly)</li> <li>Develop, operationalize and optimize strategies to address social support services (i.e. food insecurity, housing, employment health system navigation etc.)<br />* Assist in the development of social service navigation workflows<br />* Lead quality improvement projects</li> <li>Ensure timely and accurate CHW staff documentation and reporting; and Monitor program outcomes and identify areas for program improvement.<br />* Complete chart reviews to ensure timely, accurate and comprehensive documentation is completed</li> <li>Conduct regular meetings with CHW Team and key stakeholders to provide bi-directional feedback, share best practices and plan for navigation of challenges and/or gaps in services.<br />* Facilitate monthly CHW team meetings<br />* Attend Provider Champion and stakeholder meetings, provide updates on implementation successes and areas of improvement.</li> <li>Effectively communicate implementation successes and challenges with the Program Manager to allow for collaborative solution planning.<br />* Provide quantitative and qualitative reports to Program Manager<br />* Meet regularly (weekly/bi-weekly) with Program Manager</li> <li>Provide performance feedback and conduct annual performance reviews for CHW staff.<br />* Complete direct observations and provide one-to-one and group feedback<br />* Complete annual performance reviews</li> </ul>
Requirements: <ul> <li>Associates Degree Required - Bachelors Preferred</li> <li>2-3 year of supervisory experience or a minimum of 3 years of direct service as a Community Health Worker or in &nbsp;case management, care coordination, social service or related field Required.</li> <li>Proficiency with Microsoft Word, PowerPoint, and Excel is required</li> <li>Experience in the public health field; familiarity with community health workers preferred.&nbsp;</li> <li>Knowledge of the local community, culture and resources, is favorable.</li> <li>Bilingual in Spanish or French preferred.</li> </ul>