Assistant Director of Operations, OBGYN (JR232629)

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Bronx, New York

Montefiore

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keywords: position summary,leadership,operations,analysis,establish,performance,management,support,document,accounting,develop,human resources,quality assurance,experience,degree

Full time

$104,000.00-$130,000.00

Overview: <div>The <strong>Assistant Director of Operations </strong>will lead and direct the operations of the Professional Services Central Billing</div> <div>Office (CBO). The successful candidate will be responsible for the direct management of the Accounts</div> <div>Receivables (A/R) management teams including operations managers and accounting clerks. He/she will provide</div> <div>analytical support to senior leadership and provide analysis of open receivables and payer denials.</div>
Responsibilities: <div>The <strong>Assistant Director of Operations </strong>will lead and direct the operations of the Professional Services Central Billing</div> <div>Office (CBO). The successful candidate will be responsible for the direct management of the Accounts</div> <div>Receivables (A/R) management teams including operations managers and accounting clerks. He/she will provide</div> <div>analytical support to senior leadership and provide analysis of open receivables and payer denials.</div> <div>&nbsp;</div> <div><strong>Job Responsibilities</strong></div> <div>Direct the operations of the central business office of Professional Services with primary focus</div> <div>on accounts receivable management.</div> <div>&bull; Net collection rate</div> <div>&bull; Total Revenue</div> <div>&bull; Rejection Rate</div> <div>&bull; Improvement business processes</div> <div>&bull; Performance versus budget</div> <div>&nbsp;</div> <div>Develop new processes to streamline and automate AR follow up and insurance verification</div> <div>*Reduce DIAR</div> <div>*Increase collections</div> <div>*Improve collection rate</div> <div>&nbsp;</div> <div>Document and oversee implementation of written operating procedures for the department.</div> <div>*Provide information regarding proper AR follow up standards</div> <div>*Ensure billing system is utilized by staff to the fullest</div> <div>*Audit compliance with policies</div> <div>*Decrease number of edits and rejections</div> <div>*Increased collections<br /><br /> <div><strong>Department Duties</strong></div> <div>&nbsp;</div> <div>&bull; Practice Operations &amp; Standardization</div> <div>▸ Provide operational oversight across all OB/GYN practice sites, ensuring consistent application of policies,</div> <div>workflows, and service standards.</div> <div>▸ Lead the development, implementation, and ongoing refinement of standardized clinical and administrative</div> <div>workflows across the department.</div> <div>▸ Conduct regular site visits and operational assessments to identify gaps, implement improvements, and</div> <div>share best practices.</div> <div>▸ Establish and maintain a department-wide operations playbook and standard operating procedures (SOPs).</div> <div>&nbsp;</div> <div>&bull; Staffing, Workforce Planning &amp; Culture</div> <div>▸ Partner with HR and department leadership to assess staffing needs across all sites and ensure appropriate</div> <div>right-sizing in alignment with volume and operational demands.</div> <div>▸ Lead recruitment, onboarding, training, and performance management of administrative and clinical</div> <div>support staff.</div> <div>&nbsp;</div> <div>&bull; Performance Management &amp; Quality Improvement</div> <div>▸ Establish operational KPIs and dashboards to monitor site performance across access, efficiency, quality,</div> <div>and patient experience metrics.</div> <div>▸ Lead root cause analyses and implement corrective action plans in response to operational deficiencies or</div> <div>adverse trends.</div> <div>&nbsp;</div> <div>&bull; Strategic Leadership &amp; Collaboration</div> <div>▸ Serve as an operational thought partner to the Director of Finance &amp; Operations and departmental</div> <div>leadership.</div> <div>▸ Manage relationships with key institutional partners including Facilities, IT, HR, Compliance, and Patient</div> <div>Experience.</div> <div>▸ Support department growth initiatives including new site development, service line expansion, and program</div> <div>launches.</div> </div>
Requirements: <ul> <li> <div>Bachelor's degree in healthcare administration, Business Administration, Public Health, or a related field Required</div> </li> <li> <div>Masters degree Preferred</div> </li> <li> <div>4-6 years of progressive healthcare operations experience, with at least 3 years in a supervisory or leadership capacity Required</div> </li> <li> <div>1-3 years experience in an academic medical center or large health system highly preferred</div> </li> <li> <div>Background in OB/GYN, Women's health, or a related field Preferred&nbsp;</div> </li> </ul>