Senior Statistical Clerk (JR232820)

<strong>To heal, to teach, to discover and to advance the health of the communities we serve.<br /></strong><br /> <p>To learn more about the &ldquo;Montefiore Difference&rdquo; &ndash; who we are at Montefiore and all that we have to offer our associates, please click <strong><a href="https://healthymebenefits.com/" target="_blank" title="Montefiore Difference" rel="noopener noreferrer">here</a></strong>.&nbsp;</p>

Yonkers, New York

Montefiore

<h4 class=""><strong>WHY TOP TALENT PICKS MONTEFIORE EINSTEIN&nbsp;<br /><br /></strong>Since its inception in 1884, Montefiore Einstein&rsquo;s mission has been to heal, to teach, to discover and advance the health of the communities we serve.<br /><br />Montefiore Einstein&rsquo;s state-of-the-art facilities include the&nbsp;<span class="">internationally-recognized</span>&nbsp;Children&rsquo;s Hospital at Montefiore Einstein and our Notable Centers of Excellence - Montefiore Einstein Center for Cancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation. Combined with a growing number of locations throughout the Bronx and Westchester County, Montefiore Einstein is the ideal organization to apply and hone your expertise.<br /><br /><span style="text-decoration: underline;"><a href="https://montefiore.wd12.myworkdayjobs.com/en-US/MMC/login" target="_blank" title="Candidate Home" rel="noopener noreferrer">Sign In</a></span>&nbsp;- Candidate Home<br /><span style="text-decoration: underline;"><a href="https://montefiore.wd12.myworkdayjobs.com/en-US/MMC/introduceYourself" target="_blank" title="Introduce Yourself " rel="noopener noreferrer">Introduce Yourself&nbsp;</a></span>-&nbsp;Please let us know about yourself so we can keep in touch about future job openings!<br /><br /><strong><span class="">NURSE&nbsp;RECRUITMENT&nbsp;HOTLINE:</span>&nbsp;<span class="">718-920-6697 (</span><span class="">Monday-Friday: 9am-4pm)&nbsp;&nbsp;</span></strong><br /><br /><strong>Check Out Our Employee&nbsp;<span style="text-decoration: underline;"><a href="https://healthymebenefits.com/" target="_blank" title="Benefits" rel="noopener noreferrer">Benefits</a></span></strong></h4> <h4 class="p1"><span style="text-decoration: underline;"><strong><a href="https://s3.us-east-1.amazonaws.com/vizi.vizirecruiter.com/MontefioreHealthSystem+RecruitingPractices.pdf" target="_blank" title="Safe Online Recruiting" rel="noopener noreferrer">Our Commitment to Safe Online Recruiting</a></strong></span></h4> https://www.montefiore.org/

keywords: position summary,pay rate,communication,management,medical,compliance,education,experience,knowledge

Part time

$29.40

Overview: <p>Montefiore Medical Center's Department of Pathology operates the most technologically advanced diagnostic systems, analyzing approximately three and a half million specimens per year. Our laboratories provide a wide range of testing services to patients.&nbsp;</p> <p>&nbsp;</p> The Senior Statistical Clerk serves as a direct liaison between the laboratories and MMC clinics, physician offices, nursing homes, reference laboratories and other healthcare facilities. Customer engagement for 200 + Montefiore and private accounts. Handle 8000 inbound and outbound calls per month. Facilitate/address customer requests and questions. Use scripts to communicate with clients.&nbsp;<br /><br />Direct liaisons providing high quality of service to clients providing clients with:<br /> <ul> <li>Patient Resulting Reports</li> <li>Communicating All Critical Results Within 30 Minutes of Resulting Out On Comm Log</li> <li>Updates, Changes and Communication Affecting Workflows</li> <li>Dispatch of Logistics for Special Specimen Pick Ups</li> <li>Guidance on Collection Tubes and Necessary Packaging&nbsp;</li> <li>Assist Esoteric laboratories with facilitating communication with clinical personnel for necessary documentation required to send out a specimen</li> <li>Skills include effective and professional communication, knowledge of EPIC/Beaker and Cisco. Ability to problem solve, collaborate with lab, leadership and logistics. Knowledge of laboratory medicine.</li> </ul>
Responsibilities: <ul> <li>Telephone critical value reports within regulatory requirements for all 5 MMC hospitals, outpatient facilities &amp; ED's. Understands policy and procedures for contacting appropriate personnel if critical value cannot be reported to appropriate ordering unit</li> <li>Answer incoming laboratory telephone calls in a pleasant and professional manner. Avoid placing caller on hold for extended period of time</li> <li>Use all aspects of lab reporting system, including sending reports to remote printers and faxing</li> <li>Maintain strict confidentiality according to HIPPA guidelines</li> <li>Accept and expedites STAT pick up requests and courier requests</li> <li>Rapidly and accurately transfers calls to other laboratory departments assuring the caller's identity and request are communicated to the person accepting the call (warm transfer)</li> <li>Access and communicate patient reports, specimen handling and other information routinely requested by clients</li> <li>Triaging problem/resolution as it relates to specimens. This includes but is not limited to specimen location, turnaround time for results as well as add on requests</li> <li>Provide assistance on ordering, collection and transporting specimens</li> <li>Communicate with various reference labs on their ETA &amp; specimen integrity for add on requests</li> <li>Must complete LIS (Laboratory Information System) training in order to gain access to the LIS to report critical values and have access to patient information</li> </ul>
Requirements: <ul> <li>High School Diploma/GED required; Associate&rsquo;s Degree preferred</li> <li>A minimum 1 year work experience required</li> <li>Ability to use laboratory and clinical information, computers, and ability to operate and maintain label printers</li> <li>Understanding of medical terminology required</li> <li>Good communicational and organizational skills required</li> </ul> <br /> <p>&nbsp;</p> <p>This position is located in the Yonkers call center in Yonkers. The hours are 12:00am - 8:30am Sundays and Mondays.</p>