Vice President of Nursing/CNO (JR229264)

<strong>To heal, to teach, to discover and to advance the health of the communities we serve.</strong>

White Plains, New York

Burke Rehabilitation

<h4 class="">Burke Rehabilitation is a nationally recognized and accredited not-for-profit healthcare provider specializing in rehabilitation treatment, research, and graduate medical education. Burke offers a full spectrum of inpatient and outpatient rehabilitation services to improve the quality of life for patients recovering from illness, injury, and chronic conditions.se.<br /><br /><span style="text-decoration: underline;"><a href="https://montefiore.wd12.myworkdayjobs.com/en-US/MMC/login" target="_blank" title="Candidate Home" rel="noopener noreferrer">Sign In</a></span>&nbsp;- Candidate Home<br /><span style="text-decoration: underline;"><a href="https://montefiore.wd12.myworkdayjobs.com/en-US/MMC/introduceYourself" target="_blank" title="Introduce Yourself " rel="noopener noreferrer">Introduce Yourself&nbsp;</a></span>-&nbsp;Please let us know about yourself so we can keep in touch about future job openings!<br /><br /><strong>Check Out Our Employee&nbsp;<span style="text-decoration: underline;"><a href="https://s3.us-east-1.amazonaws.com/data.vizirecruiter.com/Benefits-Burke.pdf" target="_blank" title="Benefits" rel="noopener noreferrer">Benefits</a></span></strong></h4> https://www.burke.org/

keywords: position summary,position details,evaluate,quality assurance,teamwork,strategy,research,performance,leadership,experience,license,education,skills,initiative

Full time

$275,000

Overview: Provides strategic and operational leadership for all nursing services across Burke Rehabilitation while overseeing the organization&rsquo;s Patient Experience function. &nbsp;The Vice President of Nursing/Chief Nursing Officer (CNO) is responsible for advancing high-quality clinical care, driving nursing excellence, and elevating the overall patient and family experience across the organization.<br /><br />This role partners with executive leadership to align nursing and patient experience strategies with organizational priorities, supports Burke&rsquo;s Magnet journey, and ensures the delivery of safe, efficient, and evidence-based care. &nbsp;The CNO is accountable for nursing performance outcomes, workforce strategy, regulatory compliance, and service excellence, fostering an environment that reflects Burke&rsquo;s C.A.R.E.S. philosophy.
Responsibilities: <p><strong>Strategic &amp; Operational Leadership</strong></p> <ul> <li>Develops and executes a comprehensive nursing and patient experience strategy aligned with Burke Rehabilitation&rsquo;s mission, vision, and strategic priorities.</li> <li>Provides executive oversight of the Patient Experience function, including leadership, structure, and program development.</li> <li>Partners with executive leadership to drive organizational initiatives and system integration efforts.</li> <li>Leads innovation in care delivery models to enhance quality, efficiency, patient outcomes, and experience.</li> <li>Establishes and optimizes staffing models to ensure safe, effective, and efficient nursing care delivery.</li> </ul> <p>&nbsp;</p> <p><strong>Quality, Safety &amp; Regulatory Excellence</strong></p> <ul> <li>Accountable for nursing quality outcomes and patient experience performance, including publicly reported metrics and benchmarking programs.</li> <li>Ensures continuous regulatory readiness and compliance with TJC, CARF, NYSDOH, and other applicable agencies.</li> <li>Leads performance improvement initiatives focused on patient safety, clinical outcomes, and service excellence.</li> <li>Utilizes data and analytics to identify trends, inform decision-making, and improve outcomes.</li> </ul> <p>&nbsp;</p> <p><strong>Patient Experience &amp; Service Excellence</strong></p> <ul> <li>Oversees the Patient Experience team and all related functions, including patient relations, service excellence programming, and complaint/grievance management.</li> <li>Establishes and drives a comprehensive, organization-wide patient experience strategy.</li> <li>Designs, implements, and evaluates patient experience programs to enhance patient- and family-centered care.</li> <li>Uses data (e.g., Press Ganey and other feedback mechanisms) to assess performance and drive targeted improvements.</li> <li>Ensures patient concerns and complaints are addressed timely, with appropriate escalation, resolution, and reporting.</li> <li>Provides coaching and guidance to leaders and staff to translate patient experience goals into actionable behaviors.</li> <li>Establishes and reinforces standards of behavior that support a consistent, high-quality patient experience across all settings.</li> </ul> <p>&nbsp;</p> <p><strong>People, Culture &amp; Engagement</strong></p> <ul> <li>Drives employee engagement, retention, and workforce stability across the Nursing Division and Patient Experience team.</li> <li>Builds leadership capability through coaching, mentoring, and succession planning.</li> <li>Promotes a culture of accountability, collaboration, and service excellence aligned with Burke&rsquo;s C.A.R.E.S. philosophy.</li> <li>Partners with Human Resources to implement talent strategies, workforce planning, and performance management processes.</li> </ul> <p>&nbsp;</p> <p><strong>Financial &amp; Resource Management</strong></p> <ul> <li>Develops and manages the nursing and patient experience budgets, ensuring alignment with organizational financial goals.</li> <li>Monitors labor productivity, staffing efficiency, and resource utilization.</li> <li>Identifies opportunities to improve efficiency while maintaining or enhancing quality and patient experience.</li> </ul> <p>&nbsp;</p> <p><strong>Magnet &amp; Professional Practice</strong></p> <ul> <li>Leads efforts toward Magnet designation, including development and sustainment of professional practice standards.</li> <li>Promotes evidence-based practice, clinical education, and professional development.</li> <li>Supports nursing research, certification, and continuous learning initiatives.</li> </ul> <p>&nbsp;</p> <p><strong>Collaboration &amp; System Integration</strong></p> <ul> <li>Collaborates with physician leadership, interdisciplinary teams, and administrative partners to ensure coordinated, high-quality, patient-centered care delivery.</li> <li>Serves as the nursing and patient experience representative at executive, board, and system-level committees.</li> <li>Partners with Montefiore Health System and external stakeholders to advance shared clinical and operational goals.</li> </ul> <p>&nbsp;</p> <p><strong>Huron Rounding</strong></p> <ul> <li>Hold leaders accountable for completing purposeful patient rounding, including patient engagement, issue resolution, and documentation of outcomes.</li> </ul> <p>&nbsp;</p> <p><strong>Key Performance Indicators (KPIs)</strong></p> <ul> <li>Nursing turnover and vacancy rates.</li> <li>Employee engagement scores (including RN engagement survey results).</li> <li>Patient experience outcomes and metrics.</li> <li>Clinical quality indicators (e.g., falls, pressure injuries, infection rates).</li> <li>Time-to-fill for nursing positions.</li> <li>Progress toward Magnet designation.</li> <li>Budget performance and labor productivity metrics.</li> </ul>
Requirements: <strong>Education &amp; Experience:&nbsp;<br /><br /> </strong> <ul> <li>Master&rsquo;s degree in Nursing or related field required.&nbsp;<span class="modified">If Master's in non-related field, must possess at least a baccalaureate degree in nursing.</span></li> <li>Minimum of 5+ years of progressive nursing leadership experience.&nbsp;</li> <li>Rehabilitation and/or acute care experience preferred.&nbsp;</li> <li>Demonstrated success in leading patient experience and service excellence initiatives strongly preferred.</li> <li>Current license to practice as a Registered Professional Nurse in New York State.</li> </ul> <br /> <p>&nbsp;</p> <strong>KNOWLEDGE, SKILLS &amp; ABILITIES:&nbsp;&nbsp; <br /><br /></strong> <ul> <li>Demonstrated executive leadership presence with the ability to influence at all levels of the organization.&nbsp;</li> <li>Strong strategic thinking and problem-solving skills in a complex environment.&nbsp;</li> <li>Ability to leverage data and analytics to drive both clinical and patient experience outcomes.&nbsp;</li> <li>Excellent communication and interpersonal skills.&nbsp;</li> <li>High emotional intelligence with the ability to lead culture change and service excellence initiatives.</li> </ul> <br /> <p>&nbsp;</p> <strong>WORK ENVIRONMENT:</strong> <br /><br /> <ul> <li>Ability to work across a multi-site campus and attend occasional off-site meetings.&nbsp;</li> <li>May require availability beyond standard business hours to support operational needs.&nbsp;</li> <li>Exposure to clinical environments and potential infectious diseases.</li> </ul>