Supervisor Patient Access (JR235850)

<strong>To heal, to teach, to discover and to advance the health of the communities we serve.<br /></strong><br /> <p>To learn more about the &ldquo;Montefiore Difference&rdquo; &ndash; who we are at Montefiore and all that we have to offer our associates, please click <strong><a href="https://healthymebenefits.com/" target="_blank" title="Montefiore Difference" rel="noopener noreferrer">here</a></strong>.&nbsp;</p>

Mount Vernon, New York

Montefiore Mount Vernon

<h3 id="9" class="css-1uppmgb"><strong>Working at Montefiore Mount Vernon</strong></h3> <div dir="ltr"> <div class="css-vr2o4s"> <div class="css-cx1qpg" tabindex="-1"> <div class="css-vj43n8" data-automation-id="richText"> <p>Montefiore Mount Vernon Hospital (MVH) is a 121-bed, community-based teaching hospital that has been serving the medical needs of the community and region since its founding in 1891. Montefiore Mount Vernon Hospital provides inpatient, critical care and ambulatory services. The Hospital is part of Montefiore Health System, a premier academic medical center and the University Hospital system for Albert Einstein College of Medicine.<br /><br />Montefiore Mount Vernon Hospital is a New York State-designated Stroke Center and HIV/AIDS Center, and it is home to the Beale Chronic Wound Treatment and Hyperbaric Center and the Montefiore School of Nursing.</p> </div> </div> </div> </div> <h4 class=""><span style="text-decoration: underline;"><a href="https://montefiore.wd12.myworkdayjobs.com/en-US/MMC/login" target="_blank" title="Candidate Home" rel="noopener noreferrer">Sign In</a></span>&nbsp;- Candidate Home<br /><span style="text-decoration: underline;"><a href="https://montefiore.wd12.myworkdayjobs.com/en-US/MMC/introduceYourself" target="_blank" title="Introduce Yourself " rel="noopener noreferrer">Introduce Yourself&nbsp;</a></span>-&nbsp;Please let us know about yourself so we can keep in touch about future job openings!<br /><br /><strong>Check Out Our Employee&nbsp;<span style="text-decoration: underline;"><a href="https://healthymebenefits.com/" target="_blank" title="Benefits" rel="noopener noreferrer">Benefits</a></span></strong></h4> https://www.montefiore.org/

keywords: position summary,pay rate,leadership,performance,education,experience,skills,proficiency

Full time

$57,600.00-$72,000.00

Overview: Coordinates, prioritizes, and monitors the job performance of all Patient Access employees to ensure effective and efficient customer service and a positive patient experience by the Patient Access Department. In keeping with established Policies and Procedures, the Patient Access Supervisor develops, trains, and assigns staff that provide Inpatient and Ambulatory Registration, Pre-Registration, Insurance Verification, Financial Counseling, Discharge Processing, Cashiering, and Bed Control.
Responsibilities: The Supervisor assures the compliant delivery of these services, keeps self and staff focused on performance improvement, maintains and fosters a positive work environment among departmental and interdepartmental staff, and regularly monitors work output to identify deficiencies and successes. Promotes a courteous, patient-centered approach at every point of access, supports service recovery when concerns arise, and partners with leadership on patient satisfaction results and improvement initiatives. Responsible for coordination with Patient Accounts to ensure information required for effective collection of accounts is obtained accurately and in a timely manner. The Patient Access Supervisor reports to the Patient Access Director.
Requirements: <ul> <li>Bachelor's Degree in Healthcare or related field required</li> <li>5 years of work experience in a health care institution, with significant experience in Patient Access, Patient Accounts or a related area preferred.</li> <li>Must be experienced in providing excellent customer service and problem escalation/resolution in a high volume atmosphere.</li> <li>Candidates must have strong communication skills, both verbal and written, with excellent telephone and face to face communication.</li> <li>Must be able to work independently and get along with others.</li> <li>Must demonstrate strong leadership skills.&nbsp;</li> <li>The position also requires round the clock commitment to ensure all operations are performing at expected standards.</li> <li>Proficiency in Windows and Microsoft operating systems.&nbsp;</li> <li>Operates automated PC workstations for registration, scheduling, copayments, insurance verification.&nbsp;</li> <li>Will also use a fax machine, printers, photocopy machine, scanners, calculators, telephone, and translation equipment.ards.</li> </ul>