Associate, Guest Services (JR234071)

<strong>To heal, to teach, to discover and to advance the health of the communities we serve.</strong>

Newburgh, New York

Montefiore St. Luke's Cornwall

<h4 class="">For 150 years, Montefiore St. Luke&rsquo;s Cornwall (MSLC) has been a cornerstone of high-quality healthcare in Orange County, fostering a healing environment through collaboration, dedicated staff, and a rich history.&nbsp;What&nbsp;started as three-bed hospital in 1875 has grown into a healthcare system with two campuses and a wide range of outpatient services.&nbsp;<br /><br /><span style="text-decoration: underline;"><a href="https://montefiore.wd12.myworkdayjobs.com/en-US/MMC/login" target="_blank" title="Candidate Home" rel="noopener noreferrer">Sign In</a></span>&nbsp;- Candidate Home<br /><span style="text-decoration: underline;"><a href="https://montefiore.wd12.myworkdayjobs.com/en-US/MMC/introduceYourself" target="_blank" title="Introduce Yourself " rel="noopener noreferrer">Introduce Yourself&nbsp;</a></span>-&nbsp;Please let us know about yourself so we can keep in touch about future job openings!<br /><strong><span class=""><br /></span>Benefits:<br /></strong>MSLC&nbsp;strives to be the employer of choice by offering comprehensive benefit packages that are designed to meet the needs of today's workforce. We are committed to assisting employees to achieve optimal health, wellness, and financial security. Our benefit packages include medical, dental, vision, and life insurance, 403(b) retirement plan, tuition reimbursement, a generous paid time off plan, as well as various other optional benefits.<strong><br /></strong></h4> https://www.montefiore.org/

keywords: position summary,pay rate,assist,liaison,education & experience,communication,skills,preferred

Part time

$23 - $27

Overview: For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.<br /><br /><br />The Guest Services Associate serves as a highly visible, patient-centered member of the hospital team responsible for enhancing the patient and family experience throughout the hospitalization.
Responsibilities: <ul> <li>The Guest Services Associate conducts proactive patient rounds utilizing the Huron Rounding platform, responds to patient call bells and non-clinical requests, facilitates communication between patients and their care teams, assists in identifying and resolving service concerns, and conducts post-discharge follow-up telephone calls.</li> <li>This position functions as a liaison between patients, families, nursing, providers, and hospital departments to promote timely communication, responsiveness, comfort, and an exceptional patient experience.</li> <li>The Guest Services Associate does not provide clinical care or clinical advice and promptly refers all clinical questions, symptoms, medication concerns, or changes in patient condition to the appropriate licensed clinical team member.</li> </ul>
Requirements: <strong>Education/Training:<br /><br /></strong> <ul> <li>High school diploma or equivalent.&nbsp;</li> <li>Ability to read, write, and communicate in English.</li> </ul> <p>&nbsp;</p> <p><strong>Experience:&nbsp;<br /><br /></strong></p> <ul> <li>Previous experience in healthcare, hospitality, customer service, patient relations, guest services, or another high-touch service environment.</li> <li>Experience interacting with patients, families, or customers in emotionally sensitive situations.</li> <li>Experience using electronic documentation, rounding, customer relationship management, or similar technology.</li> <li>Healthcare experience is preferred but not required for candidates with strong hospitality and customer service backgrounds.</li> <li>Exceptional interpersonal and customer service skills.</li> <li>Strong verbal and written communication skills.</li> <li>Demonstrated empathy and active-listening skills.</li> <li>Ability to establish rapport quickly with patients and families.</li> <li>Ability to recognize concerns requiring immediate escalation.</li> <li>Strong organizational and follow-up skills.</li> <li>Ability to prioritize multiple patient requests in a fast-paced environment.</li> <li>Ability to remain calm and professional when interacting with upset or distressed patients or family members.</li> <li>Comfortable utilizing computers, tablets, mobile devices, and electronic documentation systems.</li> <li>Ability to work collaboratively with individuals across multiple disciplines and levels of the organization.</li> <li>Understanding of patient confidentiality and HIPAA requirements.</li> <li>Ability to maintain appropriate professional boundaries.</li> </ul>