Associate, Health Access Management (ED) (JR234713)

<strong>To heal, to teach, to discover and to advance the health of the communities we serve.</strong>

Newburgh, New York

Montefiore St. Luke's Cornwall

<h4 class="">For 150 years, Montefiore St. Luke&rsquo;s Cornwall (MSLC) has been a cornerstone of high-quality healthcare in Orange County, fostering a healing environment through collaboration, dedicated staff, and a rich history.&nbsp;What&nbsp;started as three-bed hospital in 1875 has grown into a healthcare system with two campuses and a wide range of outpatient services.&nbsp;<br /><br /><span style="text-decoration: underline;"><a href="https://montefiore.wd12.myworkdayjobs.com/en-US/MMC/login" target="_blank" title="Candidate Home" rel="noopener noreferrer">Sign In</a></span>&nbsp;- Candidate Home<br /><span style="text-decoration: underline;"><a href="https://montefiore.wd12.myworkdayjobs.com/en-US/MMC/introduceYourself" target="_blank" title="Introduce Yourself " rel="noopener noreferrer">Introduce Yourself&nbsp;</a></span>-&nbsp;Please let us know about yourself so we can keep in touch about future job openings!<br /><strong><span class=""><br /></span>Benefits:<br /></strong>MSLC&nbsp;strives to be the employer of choice by offering comprehensive benefit packages that are designed to meet the needs of today's workforce. We are committed to assisting employees to achieve optimal health, wellness, and financial security. Our benefit packages include medical, dental, vision, and life insurance, 403(b) retirement plan, tuition reimbursement, a generous paid time off plan, as well as various other optional benefits.<strong><br /></strong></h4> https://www.montefiore.org/

keywords: position summary,position details,communication,teamwork,education,experience,skills,training

Part time

Overview: The Emergency Department (ED) Registration Associate plays a key role in supporting patient access and care delivery in the ED. This position is responsible for greeting and registering patients upon arrival, identifying the nature of their visit, collecting and verifying demographic and insurance information, and advising patients on next steps in the care process. The ED Associate ensures accurate and timely completion of patient records in compliance with Joint Commission standards, Department of Health (DOH) regulations, and hospital policies.
Responsibilities: Duties include answering and directing internal and external calls, paging on-call providers and hospital staff, and responding to emergency communication needs such as code calls and critical alerts. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced and high-stress environment. Regular interaction with patients, clinical teams, external agencies, and payers is required.
Requirements: <p><strong>Education/Training:&nbsp; </strong>High School diploma or equivalent required.&nbsp; Ability to read, write, and communicate in English required. Ability to also communicate in Spanish a plus.</p> <p>&nbsp;</p> <p><strong>Experience: </strong>At least one year of medical office experience with frequent customer interaction required.&nbsp; Previous patient registration or patient accounting experience preferred.&nbsp; Basic computer skills required.</p> <p>&nbsp;</p> <p><strong>Licensure, Registration or Certification:&nbsp; </strong></p> <p>Must complete Non-violent Crisis Intervention training on a bi-annual basis.</p>