Manager, Security Operations - IT

Reporting to the Senior Director, Business Technology Solutions, we have an opportunity for a <strong>Manager, Security Operations</strong>. You will be responsible for the end-to-end cyber security operations of our manufacturing environment.

Mississauga, ON


From field to cup, our mission is to provide a better beverage experience for our customers and their consumers. We are the tea and coffee experts our customers count on every day. That didn&rsquo;t happen overnight &ndash; it&rsquo;s developed over the years by meeting the ever-changing tea and coffee market. That means we never rest on our laurels and we deliver on our promises through Quality, Passion, Insights, Innovation, Sustainability and Supply Chain.

keywords: who we are,who we need,what's in it for you,oversee and execute platform operations,positively impact operational excellence,lead development and implementation,design audit strategy,be strategic,lead information security compliance program,manage relationships,the expertise,the interpersonal skills,the accountability,the flexibility


Overview: <p><strong>Who we are</strong></p> <p>Mother Parkers Tea &amp; Coffee is a leading customer solutions provider, manufacturing and supplying quality coffee and tea to some of North America&rsquo;s largest retailers and foodservice chains. Our fast-growing EcoCup&reg; brand of single-serve pods makes it easy for consumers to recycle through 3 easy steps of separation. Combining state-of-the-art technology and new product innovation with more than 100 years of business success, Mother Parkers continues to grow. We take pride in delivering a better beverage experience for customers and consumers, and a better employment experience for our people! We operate multiple manufacturing facilities in both Canada and the U.S.</p> <p>We are committed to doing what&rsquo;s right for the planet, people, and the communities in which we operate. From farm to cup, we&rsquo;re engaged locally and at the industry level in ensuring a sustainable future for our customers and consumers.</p> <p>At Mother Parkers, we will give you every opportunity to voice your ideas, own what you do, and share your passion for people, our products and our customers. We live by our mission to provide a better beverage experience for our customers; and as a fourth-generation family-run company, we know that starts with great teams and innovative thinkers. We empower our people to turn their ideas into solutions, execute with integrity, deliver with quality, and take pride in their work. In turn, we foster a culture built on our values that supports everyone to be their best.&nbsp;</p> <p><strong>Who we need</strong></p> <p>Reporting to the Senior Director, Business Technology Solutions, we have an opportunity for a Manager, Security Operations. You will be responsible for the end-to-end cyber security operations of our manufacturing environment. You will manage, optimize, and execute the deployment, operations, and maintenance of our cyber security technology and reporting systems. You will apply an Agile methodology to conduct continual security posture improvement, increase automation capabilities, decrease manual steps, and improve investigations, all while ensuring the cyber and environment are running securely. In addition, you will manage internal and external relationships, educating the company, and engaging third-party providers as needed.</p> <p><strong>What's in it for you</strong></p> <p><strong>Knowledge sharing and leading technology.&nbsp;</strong>We place great reliance on technology and systems to underpin our detect and response controls, with an ever-increasing emphasis on automation across the organization to deliver effective DFIR capabilities. As a critical member of the team, your work will impact our performance and reputation. You will perform IT platform operations, maintain sophisticated security systems, and ensure a very high level of availability and quality.&nbsp;</p> <p><strong>Immediate and future career development.&nbsp;</strong>This is an opportunity to step up to a Manager role and grow your influence, applying best practices in a large organization. You will expand your reach as you manage a third party and a complex manufacturing environment alongside an amazing IT team modernizing our technology and our approach to automation, IT, and cyber security. At Mother Parkers, our commitment to continuous improvement starts with our people. You will have the opportunity to participate in a variety of training courses and programs to further your growth and development.</p> <p><strong>A company that cares.</strong>&nbsp;You will be part of a company that prioritizes the health and safety of our people. We sent a request to the provincial government for a vaccine clinic to be held on-site; and were able to vaccinate our employees and many of their family members as well. In addition, our COVID protocols include: a screening kiosk, human-to-human interaction if an alert is triggered, and multiple audits through the day to ensure disinfection, distancing (obtained partly through staggered shift starts and lunchroom barriers), and masking protocols are being adhered to.</p>
Responsibilities: <p><strong>What you will do:</strong></p> <ul> <li><em>Oversee and execute platform operations.&nbsp;</em>You will be responsible for the operation, tuning, continuous improvement and - where applicable - automation of our DFIR (Detection, Forensics and Incident Response) tools and platforms.&nbsp;</li> <li><em>Positively impact operational excellence.&nbsp;</em>You will maintain KPI and performance measures across the Business Technology Solutions functional areas and provide regular updates and reporting.</li> <li><em>Lead the development and implementation of a system-wide information security program.</em>&nbsp;You will ensure the organization is physically and logically well postured to weather cyber attacks and security issues. You will:&nbsp; <ul> <li>Create and implement processes that rapidly identify, address, and resolve information security risks.&nbsp;</li> <li>Develop and implement effective and reasonable policies and procedures to secure data in accordance with business, legal, and regulatory requirements.</li> <li>Work with the Security Operations Team to provide oversight and guidance on the tools and technologies needed to support active incidents, eliminate false positives, and ensure appropriate data enrichment.</li> <li>Initiate ongoing learning programs leveraging tools such as Knowbe4.</li> <li>Implement a SIEM to ensure the appropriate operational logging and monitoring is met, reported on, and actioned.&nbsp;</li> </ul> </li> <li><em>Design an audit strategy.</em>&nbsp;You will develop and execute a plan for dealing with an increasing number of customer and 3rd party audits, compliance checks and assessment procedures. You will define audit scope and timelines with internal and external parties and facilitate the audit process to ensure successful outcomes.&nbsp;</li> <li><em>Lead the system-wide information security compliance program.&nbsp;</em>You will ensure IT activities, processes, and procedures meet defined requirements, policies, and regulations.&nbsp;</li> <li><em>Be strategic.</em>&nbsp;You will recommend programmatic and technical directions and operate with a high degree of independence in matters relating to the investigation, impact, and analysis of security incidents, decisions regarding risk, and measures for computer and network security.</li> <li><em>Manage relationships.</em>&nbsp;You will develop and maintain third-party relationships associated with security services such as Microsoft Security and KnowBe4, including performance management and SLAs for each partner. You will build and maintain long-term relationships with internal and external audit entities.</li> </ul>
Requirements: <p><strong>What you bring to the role:</strong></p> <ul> <li><em>The expertise.</em>&nbsp;You have practical knowledge of security risk management frameworks and compliance practices. You have experience in conducting risk assessments of varying scope across a diverse organization. You understand the fundamentals of security operations in the cloud and on-premise systems. You are:Continuously updating your knowledge of common security standards and regulations (NIST, ISO27K, SOC, PCI, etc.)&nbsp; <ul> <li>Capable of developing pragmatic approaches to solve for the requirements of those standards and regulations.&nbsp;</li> <li>Adept at identifying and delivering efficiency across those standards to maximize return on investment.</li> </ul> </li> <li><em>The interpersonal skills.</em>&nbsp;You can build and nurture internal and external relationships across any level of an organization. You can gain trust and influence decisions to operate an organization-wide security program effectively. You have excellent verbal, written, and presentation skills and can translate complex technical concepts to a non-technical audience, demonstrating business value and impact.&nbsp;</li> <li><em>The accountability.&nbsp;</em>You strive for better. Better solutions, better efficiency, better collaboration. You are proactive and innovative. You've never met a technical problem you couldn't solve by digging into deep research, testing, and connecting with peers. You take responsibility for your work, prioritizing tasks as needed. You can quickly analyze issues and determine the best course of action using available resources. You can develop systematic testing plans for problem resolution.</li> <li><em>The flexibility.&nbsp;</em>You have the flexibility to work on-site as needed and respond to high-risk incidents at any time.</li> </ul> <p><strong>What we offer you:</strong></p> <ul> <li><em>We want you to feel appreciated.&nbsp;</em>We provide a competitive Total Rewards package, including health benefits from Day 1, employer matched retirement savings plans, and optional Health or Wellness Spending Account. In addition, many of our team members enjoy flex hours and the opportunity to work from home.</li> <li><em>We value continuous learning, skills development, and career growth</em>&nbsp;and we offer a Tuition Assistance Program for learning outside our environment.</li> <li><em>We want you to take your work home.</em>&nbsp;While you don&rsquo;t have to drink coffee to work here, we have an employee discount on our tea and coffee products.</li> </ul> <p>If you want to join our mission of creating a better beverage experience as an integral and valued member of our team, and you have 70% or more of the qualifications we are looking for, we invite you to express your interest here. While we can&rsquo;t guarantee an interview, we do promise to review your resume and see if this might be a good fit for both of us.&nbsp;</p> <p>Mother Parkers is committed to providing accommodations for persons with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.</p>