QA Supervisor

We are looking for a <strong>QA Supervisor</strong> to join our team; someone who strives for better solutions, better quality, and better adoption of control processes. You will make an impact by looking for opportunities to improve processes, production speed, people, and audit scores. You will continuously seek out ways to enhance the quality performance of the site, the team, and the work culture.&nbsp;&nbsp;



From field to cup, our mission is to provide a better beverage experience for our customers and their consumers. We are the tea and coffee experts our customers count on every day. That didn&rsquo;t happen overnight &ndash; it&rsquo;s developed over the years by meeting the ever-changing tea and coffee market. That means we never rest on our laurels and we deliver on our promises through Quality, Passion, Insights, Innovation, Sustainability and Supply Chain.

keywords: who we are,what's in it for you,lead,ensure quality operations,investigate,apply best practices,the experience,the knowledge,the ownership,the interpersonal skills


Overview: <p><strong>Who we are</strong></p> <p>Mother Parkers Tea &amp; Coffee is a leading customer solutions provider, manufacturing and supplying quality coffee and tea to some of North America's largest retailers and foodservice chains. Our fast-growing EcoCup&reg; brand of single-serve pods makes it easy for consumers to recycle through 3 easy steps of separation. Combining state-of-the-art technology and new product innovation with more than 100 years of business success, Mother Parkers continues to grow. We take pride in delivering a better beverage experience for customers and consumers, and a better employment experience for our people! We operate multiple manufacturing facilities in both Canada and the U.S.</p> <p>We are committed to doing what's right for the planet, people, and the communities in which we operate. From farm to cup, we're engaged locally and at the industry level in ensuring a sustainable future for our customers and consumers.</p> <p>At Mother Parkers, we will give you every opportunity to voice your ideas, own what you do, and share your passion for people, our products and our customers. We live by our mission to provide a better beverage experience for our customers; and as a fourth-generation family-run company, we know that starts with great teams and innovative thinkers. We empower our people to turn their ideas into solutions, execute with integrity, deliver with quality, and take pride in their work. In turn, we foster a culture built on our values that supports everyone to be their best.&nbsp;</p> <p><strong>Who we need</strong></p> <p>We are looking for a QA Supervisor to join our team; someone who strives for better solutions, better quality, and better adoption of control processes. You will make an impact by looking for opportunities to improve processes, production speed, people, and audit scores. You will continuously seek out ways to enhance the quality performance of the site, the team, and the work culture.&nbsp;&nbsp;</p> <p><strong>What's in it for you</strong></p> <p><em>Autonomy and impact.</em>&nbsp;Mother Parkers is a family owned, mid sized company, with the infrastructure, budget, and growth mindset to try new things. This is a chance to be trained and coached by our QA Manager and work across teams as you gain insights into our business and production. You will play a key role in maintaining our position as a provider of premium teas, coffees, and other foodservice beverage solutions across Northern America. At Mother Parkers, quality is at the heart of our guiding principles. You will make an impact ensuring the quality assurance of our Tea Division aligns with the high standards of food safety and compliance in manufacturing.&nbsp;</p> <p><em>Career development.</em>&nbsp;We value initiative, and your ability to take action will serve you well as you work with us. You will have the chance to build your career at Mother Parkers. You will have the opportunity to earn or upgrade a six sigma belt; attend in-house leadership development; and set and follow a career path along whatever area interests you. Your next steps here could include Production Supervisor, Quality Assurance Manager, or opportunities in R&amp;D, Quality Sensory, Continuous Improvement, or Operations Quality.</p> <p><em>A company that cares.</em>&nbsp;You will be part of a company that prioritizes health and safety. We sent a request to the provincial government for a vaccine clinic to be held on-site; and were able to vaccinate our employees and many of their family members as well. In addition, our COVID protocols include: a screening kiosk, human-to-human interaction if an alert is triggered, and multiple audits through the day to ensure disinfection, distancing (obtained partly through staggered shift starts and lunchroom barriers), and masking protocols are being adhered to.</p>
Responsibilities: <p><strong>What you will do:</strong></p> <ul> <li><strong>Lead.</strong>&nbsp;You will manage the work of 5-8 direct reports, plan and oversee the hourly production shifts, provide training and skills development, and conduct performance reviews. You will supervise the sanitation crew, create work assignments, and verify performance. You will initiate and take appropriate action to ensure the integrity of the SQF code.</li> <li><strong>Ensure quality operations.</strong>&nbsp;You will conduct daily GMP audits and follow up; execute traceability exercises; and update quality SOPs. You will verify documentation of day to day operations is complete and compliant. You will support and lead third party audits and inspections, customer-quality visits, internal quality audits. You will conduct QC Organoleptic analysis and approvals.</li> <li><strong>Investigate.</strong>&nbsp;You will follow up on issues of non-compliance and product defects. You will lead the investigation and resolution of low-medium quality incidents, product holds, customer and consumer complaints.</li> <li><strong>Apply best practices.&nbsp;</strong>You will draw on insights, the latest research, benchmarking, audit results, and feedback from staff to improve process performance through continuous improvement efforts in quality systems, food safety, and specification compliance.&nbsp;</li> </ul>
Requirements: <p><strong>What you bring to the role:</strong></p> <ul> <li><strong>The experience.&nbsp;</strong>You have 4+ years of experience in a food, beverage, pharmaceutical manufacturing environment combined with a degree or diploma in Sciences, Industrial Engineering, or a related field. Alternatively, you may have earned your science knowledge in microbiology and chemistry through 7+ years of direct experience with on-the-job training in the food and beverage manufacturing industry. You have a thorough understanding of a GFSI certification program (SQF, BRC, FSSC 22000), organic certification, and have experience creating and maintaining a HACCP based food safety system. You have experience with laboratory analytical equipment and operation.</li> <li><strong>The knowledge.&nbsp;</strong>You have a full understanding of GMP's (Good manufacturing practices), Product Safety &amp; Security. You also have an understanding of overseeing a quality management system and food safety audits. You have experience in the use of Statistical Process Control applications and managing a HACCP-based food system. Additionally, you have a working knowledge of the laboratory analytical equipment function and its subsequent operation.</li> <li><strong>The ownership.&nbsp;</strong>You have a food safety and continuous improvement mindset and approach challenges as problems to be solved, not issues to be passed on. You can independently own and meet your deliverables as a collaborative team leader, inspiring high performance, quality, and efficiency. You take cost-control, safety, and quality incredibly seriously and can manage conflict, mentor individuals, coordinate schedules, and identify gaps in skills or resources.&nbsp;</li> <li><strong>The interpersonal skills.</strong>&nbsp;You are empathetic with exceptional levels of patience and can convey a sense of urgency. You have outstanding communication skills and can work closely with the production floor, operations, and engineering teams. You have the confidence to say no, to stop production, and to defend your choices based on logic, science, and insights. You can influence without authority and work in partnership with leaders across teams and at the executive level.</li> </ul> <p><strong>What we offer you:</strong></p> <ul> <li>We want you to feel appreciated. We provide a competitive Total Rewards package, including health benefits from Day 1, employer matched retirement savings plans, and optional Health or Wellness Spending Account. In addition, many of our team members enjoy flex hours and the opportunity to work from home.</li> <li>We value continuous learning, skills development, and career growth and we offer a Tuition Assistance Program for learning outside our environment.</li> <li>We want you to take your work home. While you don't have to drink coffee to work here, we have an employee discount on our tea and coffee products.</li> </ul> <p>If you want to join our mission of creating a better beverage experience as an integral and valued member of our team, and you have 70% or more of the qualifications we are looking for, we invite you to express your interest here. While we can't guarantee an interview, we do promise to review your resume and see if this might be a good fit for both of us.&nbsp;</p> <p>Mother Parkers is committed to providing accommodations for persons with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process</p>