Client Services Coordinator

<p>Right now we are adding a Client Services Coordinator to our team in Calgary. This is an opportunity to take on a central role coordinating repairs and maintenance of mobility solutions for our clients.&nbsp;</p>

Calgary, AB


Motion - Canada's leading mobility and accessibility solutions provider - offers a wide variety of equipment including wheelchairs, scooters, walkers, bathroom safety items, stair lifts and home elevators to make life accessible. <br /><br />Serving clients of all ages in Ontario, Alberta and British Columbia, our team of knowledgeable and compassionate experts work with each person and their care circle to determine their needs and provide solutions accordingly.

keywords: our purpose is to make life accessible,our role is to care,who we need,who you are,what's in it for you,the motion customer experience,make a difference,administration,education and experience,communication,flexibility and organization,empathy and respect,technical skills,additional must have requirements

Mid Level

Overview: <p>Hello, it&rsquo;s a new day and it&rsquo;s time to answer the call to elevate your career and make life accessible for all.</p> <p><strong>Our purpose is to make life accessible</strong></p> <p>Our compassion and knowledge sets us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that providing people with comprehensive solutions empowers and fulfills us all.</p> <p><strong>Our role is to care</strong></p> <p>As we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration and respect. If you want to help our clients experience their most vibrant lives while growing your own career in a nurturing, learning-focused and supportive environment - you will love being part of Motion.</p> <p><strong>Who we need</strong></p> <p>Right now we are adding a Client Services Coordinator to our team in Calgary. This is an opportunity to take on a central role coordinating repairs and maintenance of mobility solutions for our clients. It&rsquo;s a chance for someone with experience as a Service Coordinator to take the next step and bridge operations with a&nbsp;customer focus. Someone who is meticulous and responsive to the demands of clients who are depending on us for their freedom and autonomy. We need a Client Services Coordinator who shares our dedication to enriching lives matched with a passion for efficiency, process and delivering an excellent client experience.</p> <p><strong>Who you are</strong></p> <p>You are an empathetic, patient, detail-oriented problem solver with the organizational, technical and people-facing skills to manage ongoing service requests and the commitment to expedite a satisfactory resolution every time. You may have knowledge of healthcare insurance codes and paperwork required for government funding. Or, you may be outside of the industry in an automotive dealership or similar environment fielding service forms and working closely with customers. Either way, you are excited to join a transformative company where you can be part of the change as you make a tangible impact on our community every day. You are dedicated to helping our clients live their most vibrant lives.</p> <p>&nbsp;</p>
Responsibilities: <p><strong>What you will do</strong></p> <ul> <li>The Motion customer experience. Our Client Services Coordinators are the front line to our company. In your role, you will ensure client requests for assistance are resolved as quickly as possible. You will collect detailed information from the client as well as internal and external sources, to complete the paperwork with a high degree of accuracy while following a meticulous process to the government funding agency for approval.</li> <li>Make a difference. You will exhibit empathy, understanding, and authority helping customers connect with our service or sales teams. You will show initiative to solve complex problems and troubleshoot issues where you can. You will be a key player ensuring we meet our objective to make life accessible. We have built our brand on client loyalty which is a direct result of our teams never faltering on their promise to deliver outstanding customer experiences every time.</li> <li>Administration. You will ensure that all of our databases (client, rental, inventory, etc.) are up to date and accurate using our Navision software. You follow up with clients to confirm all paperwork such as rental agreements, quotes, and client registration is complete and accurate.</li> </ul>
Requirements: <p><strong>What you bring</strong></p> <ul> <li>Education and experience. You have a degree or diploma from a post-secondary institution and a minimum of 2 years experience in a fast-paced service centre or facilities environment in a role that balances and responds to internal and external demands.</li> <li>Communication. You have exceptional written and verbal skills and experience working in customer-facing roles. You love building and fostering relationships, gaining the confidence of your peers and clients in your ability to solve complex problems.</li> <li>Flexibility and organization. You are an expert at juggling multiple projects, stakeholders and deadlines all while keeping your cool. You can prioritize, manage and organize a myriad of tasks as they come up throughout the day, be it from clients or other team members. You can quickly change your course of action to address changing needs and requirements while still delivering on deadlines.</li> <li>Empathy and respect. To provide our clients with the best Motion customer experience, we need someone who can be empathetic to our client&rsquo;s needs and circumstances. You can navigate any situation in a friendly, professional and compassionate manner.</li> <li>Technical Skills. You are proficient in Microsoft Office Suite and are comfortable working on a computer, navigating various software and databases. Experience with Navision would be considered an asset.</li> <li>Additional must-have requirements. You have a clean criminal background check and are bondable.</li> </ul> <p><strong><br />Why join? We are Motion</strong></p> <p>At Motion, we&rsquo;ve undergone a recent transformation and we think that&rsquo;s exciting. With a strong reputation as experts in our field, we&rsquo;re turning inwards to foster a culture of belonging, giving and strength. Joining us now is a chance to be part of that momentum; a chance to make an impact in people&rsquo;s lives and help create a company environment you believe in.</p> <p>Thank you for taking the time to consider joining us. If you want to be part of our team, express your interest here.</p> <p>Motion is an equal opportunity employer. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please contact us.</p>