Service Manager

We need a Service Manager who can coach, mentor and grow a team while introducing efficiency and processes. We want an analytical, goal-oriented leader who can meet, manage and exceed performance expectations for their team. Someone who is extremely meticulous, comfortable with technology and eager to be part of a positive transformation.

Thunder Bay, ON


Motion - Canada's leading mobility and accessibility solutions provider - offers a wide variety of equipment including wheelchairs, scooters, walkers, bathroom safety items, stair lifts and home elevators to make life accessible. <br /><br />Serving clients of all ages in Ontario, Alberta and British Columbia, our team of knowledgeable and compassionate experts work with each person and their care circle to determine their needs and provide solutions accordingly.

keywords: our purpose is to make life accessible,our role is to care,who we need,who you are,what's in it for you,lead,the motion customer experience,train,collaborate,experience,technical skills,communication,empathy,additional must have requirements

Mid Level

Overview: <p>Hello, it&rsquo;s a new day and it&rsquo;s time to answer the call to elevate your career and make life accessible for all.</p> <p><strong>Our purpose is to make life accessible</strong></p> <p>Our compassion and knowledge sets us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that providing people with comprehensive solutions empowers and fulfills us all.</p> <p><strong>Our role is to care</strong></p> <p>As we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration and respect. If you want to help our clients experience their most vibrant lives while growing your own career in a nurturing, learning-focused and supportive environment - you will love being part of Motion.</p> <p><strong>Who we need</strong></p> <p>Right now we are adding a Service Manager to our team in Thunder Bay who values and respects the needs of our clients. Someone who can assign and oversee the work of a technical team while nurturing an atmosphere of cross-team collaboration. Someone who is equally comfortable being hands on with technical, electrical and mechanical issues as they are in front of our clients, community health workers and facility administrators.</p> <p>We need a Service Manager who can coach, mentor and grow a team while introducing efficiency and processes. We want an analytical, goal-oriented leader who can meet, manage and exceed performance expectations for their team. Someone who is extremely meticulous, comfortable with technology and eager to be part of a positive transformation. We need a Service Manager who shares our passion for enriching the lives of the clients we work with.</p> <p><strong>Who you are</strong></p> <p>You may be a Service Technician in the rehabilitation and mobility space and you are are looking for a step up. Or, you may be a Service Manager in another industry looking to jumpstart your career at a company with purpose. An empathetic listener and communicator, you are able to provide an outstanding customer experience for every Motion client. You are a Service Manager who wants to go over and above to improve the status quo for your team and our clients.</p>
Responsibilities: <p><strong>What you will do</strong></p> <ul> <li><em><strong>Lead.&nbsp;</strong></em>You will oversee our Service Department of Service Technicians, Client Service Coordinators and Administrative Support teams. This is not a role where you can lead from behind a desk, our new Service Manager will be actively engaged with your team out on the retail floor, at our Care Centre or on site with clients. Whether it be helping to schedule appointments or turning a wrench to help fix a wheelchair - you will be hands-on to support all members of your team.</li> <li><em><strong>The Motion Customer Experience.</strong></em>&nbsp;Our Service Managers are the driving force behind providing the Motion Customer Experience. You will develop and maintain relationships with our clients and healthcare professionals in our community to help our sales and service teams deliver value. You will ensure that our clients leave every appointment knowing that they made the right choice choosing Motion. Whether it be de-escalating a client situation or helping a customer choose the right mobility product, you will be there to help your team deliver on Motion&rsquo;s promise to make life accessible.</li> <li><em><strong>Train.</strong></em>&nbsp;You will play an integral part in onboarding new staff, working as a coach to help provide a smooth transition for new hires or internal role changes. Through ongoing training and mentorship, you will ensure your team has the tools they need to succeed in their daily tasks and deliver the Motion customer experience.</li> <li><em><strong>Collaborate.&nbsp;</strong></em>You will work closely with the management team to drive efficiencies, ensure policies are upheld and improve business processes to meet growing market demands. You will help us as we navigate this time of transformation, working side by side with your team and management to be constantly growing and improving.</li> </ul>
Requirements: <p><strong>What you bring</strong></p> <ul> <li><em><strong>Experience.&nbsp;</strong></em>You have 2+ years of experience working in operations or logistics, strong people management skills and expertise managing a team of technicians. You have experience working in customer-facing roles and know how to work with customers to find the best solutions to fit their needs. &nbsp;</li> <li><em><strong>Technical Skills.&nbsp;</strong></em>You have working knowledge and comfort in a mechanical environment, managing repairs, custom builds or other related tasks. Knowledge of mobility products and HME (Home Medical Equipment) would be considered an asset.</li> <li><em><strong>Communication.</strong></em>&nbsp;You have outstanding communication skills, both written and verbal, and can explain your ideas and thoughts in a variety of ways to get your point across. You are comfortable providing feedback and following through to track improvement.</li> <li><em><strong>Empathy.&nbsp;</strong></em>To provide our clients with the best Motion customer experience, we need someone who can be empathetic to our client&rsquo;s needs and circumstances. You can navigate any situation in a friendly, professional and compassionate manner and manage service escalations as needed.</li> <li><em><strong>Additional must have requirements.&nbsp;</strong></em>You are able to lift up to fifty (50) pounds in order to move or repair equipment and devices. You have a valid Class 5 driver's license and clean driving record. You have a clean criminal background check and are bondable.</li> </ul> <p><strong>Why join? We are Motion.</strong></p> <p>At Motion, we&rsquo;ve undergone a recent transformation and we think that&rsquo;s exciting. With a strong reputation as experts in our field, we&rsquo;re turning inwards to foster a culture of belonging, giving and strength. Joining us now is a chance to be part of that momentum; a chance to make an impact in people&rsquo;s lives and help create a company environment you believe in.</p> <p>Thank you for taking the time to consider joining us. If you want to be part of our team, express your interest here.</p> <p>Motion is an equal opportunity employer. We are committed to providing reasonable accommodations, if required and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please contact us.</p>