Service Technician

Right now, we are adding a Service Technician to our team in Vancouver. We need someone who excels at customer service, is comfortable with completing work orders and technical notes and loves to tackle hands-on mechanical challenges. We are looking for a Service Technician who wants to grow with a team and who shares our passion for enriching the lives of the clients we work with.

Vancouver, BC

Motion

Motion - Canada's leading mobility and accessibility solutions provider - offers a wide variety of equipment including wheelchairs, scooters, walkers, bathroom safety items, stair lifts and home elevators to make life accessible. <br /><br />Serving clients of all ages in Ontario, Alberta and British Columbia, our team of knowledgeable and compassionate experts work with each person and their care circle to determine their needs and provide solutions accordingly. https://motionspecialties.com/

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Experienced

Overview: <p>Hello, it's a new day and it's time to answer the call to elevate your career and make life accessible for all.</p> <p><strong>Our purpose is to make life accessible</strong></p> <p>Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that providing people with comprehensive solutions empowers and fulfills us all.&nbsp;</p> <p><strong>Our role is to care</strong></p> <p>As we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration, and respect. If you want to help our clients experience their most vibrant lives while growing your own career in a nurturing, learning-focused, and supportive environment - you will love being part of Motion.</p> <p><strong>Who we need</strong></p> <p>Right now, we are adding a Service Technician to our team in Vancouver. We need someone who excels at customer service, is comfortable with completing work orders and technical notes and loves to tackle hands-on mechanical challenges. We are looking for a Service Technician who wants to grow with a team and who shares our passion for enriching the lives of the clients we work with.</p> <p><strong>Who you are</strong></p> <p>You are someone who can fix mechanical issues with wheelchairs, mobility and home accessibility equipment&nbsp; while keeping a meticulous record of the parts you used and the products you handled. An empathetic listener, curious problem solver, and friendly communicator, you are able to provide an outstanding customer experience for every Motion client. You are a Service Technician who genuinely likes to help people and ultimately wants to move up to lead a team.</p>
Responsibilities: <p><strong>What you will do</strong></p> <p>Our clients put their trust in Motion to ensure that their mobility and accessibility devices are safe and functioning correctly. Whether you are working at a client's home, in a local facility, or at our care centre, you are ready to take on the ownership of solving problems to make life accessible.</p> <ul> <li><em><strong>Diagnose and repair. </strong></em>You will repair wheelchairs and custom mobility and home accessibility equipment. This may include but is not limited to:&nbsp; <ul> <li>Creating the service order and quote in our NAV system.&nbsp;</li> <li>Assessing and troubleshooting issues clients may be having with their device.</li> <li>Repairing manual and power mobility devices.</li> <li>Repairing electrical systems within the mobility device.</li> <li>Program and set-up basic power and mobility equipment.</li> </ul> </li> <li><em><strong>Deliver a Motion customer experience. </strong></em>Our service technicians are the face of our company, delivering outstanding customer experiences every day. Through honest, empathic, respectful, and friendly interactions with our customers, you will build trusting relationships. You will ensure that their needs are met and that we meet our objective to make life accessible.</li> <li><em><strong>Be flexible and mobile.</strong></em> You will travel to different sites and client's homes in the Vancouver area, with occasional, infrequent, trips up the coast.</li> </ul>
Requirements: <p><strong>What you bring</strong></p> <ul> <li><em><strong>Technical Skills.</strong></em> You ideally have previous experience with mechanical or manufacturing diagnostic tools and dispatch scheduling tools. Knowledge of HME (Home Medical Equipment), elevating, mobility products are beneficial. Exposure to Navision or other ERP systems is considered an asset.&nbsp;</li> <li><em><strong>Analytical skills.</strong></em> An avid troubleshooter, you are innovative and efficient in your approach to solving problems.</li> <li><em><strong>Empathy. </strong></em>To provide our clients with the best Motion customer experience, we need someone who can be empathetic to our client's needs and circumstances. You can navigate any situation in a friendly, professional, and compassionate manner.</li> <li><em><strong>Willingness to learn - and teach.</strong></em> You thrive in an environment where you work with your hands and can pick up new skills quickly. Through mentorship and training, we will provide you with all the tools and resources to be successful as our new Service Technician. As you master your role, you can grow your career as a Senior Service Technician, and Team Lead, sharing your skills and expertise with new hires.</li> <li><em><strong>Additional must-have requirements. </strong></em>You can lift up to fifty (50) pounds to move or repair equipment and devices. You have a valid Class 5 driver's license and clean driving record; travel to client sites is occasionally required; however, you will be provided with a company vehicle for this. You have a clean criminal background check and are bondable.</li> </ul> <p><strong>Why join? We are Motion</strong></p> <p>At Motion, we've undergone a recent transformation, and we think that's exciting. With a strong reputation as experts in our field, we're turning inwards to foster a culture of belonging, giving, and strength. Joining us now is a chance to be part of that momentum, a chance to make an impact in people's lives, and help create a company environment you believe in.</p> <p>Thank you for taking the time to consider joining us. If you want to be part of our team, express your interest here.&nbsp;</p> <p><strong><em>Protective measures for COVID-19</em></strong></p> <p><em>As an essential service, business continues to operate during the global pandemic. This means technicians are still entering clients homes and interacting with others. During these times, we are working hard to ensure the safety of our employees and customers. We have added the following safety measures to their day-to-day operations:</em></p> <ul> <li><em>All technicians are provided with full personal protective equipment, including face shields, gowns, masks and gloves.</em></li> </ul> <ul> <li><em>All clients and employees are screened ahead of home visits to prevent contact with those who may have been exposed to COVID-19.</em></li> <li><em>Technicians are expected to work in the office when they are not out making repairs, therefore all locations and warehouses are disinfected regularly and thoroughly. Safe physical distancing if also practiced at all locations.</em></li> <li><em>Continuously monitor the on-going situation and update policies as needed.</em></li> </ul> <p>Motion is an equal opportunity employer. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please contact us.</p>