Workers Comp Rep II

<strong>Personal, compassionate service is what we're known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.</strong><br /><br /><strong><a href=";feature=emb_logo" target="_blank" rel="noopener noreferrer">What is it like to work at NJM?&nbsp; Click here to see!</a></strong>

NJM - Parsippany

NJM Insurance

<h3><strong>This isn&rsquo;t just insurance.&nbsp; It&rsquo;s NJM. <br /><br /></strong>When you join the NJM family, you&rsquo;ll work with talented people who care about doing the right thing by our policyholders as well as each other. You&rsquo;ll be part of a financially strong and stable company that has flourished on relationships, integrity and service for more than a century. NJM is a special place where you can propel your career, help others and make friends &ndash; all at the same time. &nbsp; <br /><br />NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and a wide range of opportunities to give back to the communities we are privileged to serve. &nbsp; <br /><br />Our strategic plan for regional expansion is underway. Thanks to both customer and employee dedication, NJM was recently ranked #1 in the nation for auto claims satisfaction by J.D. Power. We were also voted as one of the best places to work in NJ - as noted by Forbes. Come join us!&nbsp;</h3>

keywords: position summary,medical,build,consulting,claims,control,communication,experience,skills,license

Full time

Overview: Reporting to the Workers' Compensation Claims Territory Supervisor, the Workers&rsquo; Compensation Adjuster (Claim Representative) will be based in our Parsippany, NJ location and is responsible for preparing a complete and thorough investigation on assigned claims that ultimately leads to a compensability decision and a course of action to manage the claim. The incumbent will be responsible for contacting all parties involved in the claim, gathering and securing all necessary information to effectively evaluate the claim, and outlining and recommending an action plan to manage the claim. The Claim Representative is accountable for the claim results of all assigned claims.<br /><br /><br />The position will work with and communicate to NJM policyholders, injured workers, medical providers, the NJM Medical Utilization Department, the NJM Special Investigation Unit, WC Legal Staff, and other departments within NJM, as needed. <br /><br /><br />The Claim Representative will prepare, attend, and conduct Claim Reviews in partnership with the Territory Supervisor.
Responsibilities: <ul> <li> <p dir="LTR">Investigates and analyzes the loss event, the injury, and the relevant information to make a compensability determination and recommend a course of action.</p> </li> <li> <p dir="LTR">Initiates and provides excellent communication with all stakeholders during the course of the claim.</p> </li> <li> <p dir="LTR">Manages the claim, which includes the issuance of indemnity payments, monitoring the medical treatment, evaluating the appropriateness of making a voluntary offer of partial permanent disability, &nbsp;and all other events relevant to the claim.</p> </li> <li> <p dir="LTR">Evaluates the claim for potential fraud and escalates the file to SIU, as appropriate.</p> </li> <li> <p dir="LTR">Coordinates with other NJM resources, including but not limited to: &nbsp;WC Medical Services Administration, WC Sales, WC Underwriting, WC SIU, and Legal to bring special skills to the claim as needed.</p> </li> <li> <p dir="LTR">Works with the policyholder and NJM Loss Control to assist and develop an Early Return to Work (ERTW) Program, and evaluate the ERTW opportunities to recommend a course of action to the policyholder/injured worker.</p> </li> <li> <p dir="LTR">Builds rapport with the policyholder, conducts on-site investigations, educates the policyholder on NJM procedures, policies, and claim practices to which they should adhere, and evaluate the policyholder&rsquo;s reporting practices.</p> </li> <li> <p dir="LTR">Prepares, attends, and conducts Claim Reviews, in partnership with the Territory Supervisor.</p> </li> <li> <p dir="LTR">Documents all actions are taken throughout the course of the claim.</p> </li> <li> <p dir="LTR">Complies with, and conducts all activities within, state WC claims laws and fair practices, NJM&rsquo;s Code of Ethics, and NJM&rsquo;s Best Practices and Policies.</p> </li> </ul>
Requirements: <br /> <ul> <li>3-5 years&rsquo; work experience as a Workers' Comp Claim Representative, or comparable insurance knowledge and experience with various aspects of Workers' Comp claims handling and/or process preferred.</li> <li>Experience utilizing an automated claim processing system preferred.</li> <li>Excellent communication skills.</li> <li>Professional telephone skills/etiquette.</li> <li>Strong interpersonal skills.</li> <li>Ability to work in a team and independently.</li> <li>Valid driver&rsquo;s license and vehicle required.</li> <li>Negotiation skills preferred.</li> <li>Good organizational skills, able to multi-task, detail oriented, and data entry skills.</li> <li>Good decision making capabilities.</li> <li>Experience with the Office 2000 Professional suite of tools (Word, Excel).<br /> </li> </ul>