Account Representative - Hybrid Schedule

<strong>Personal, compassionate service is what we&rsquo;re known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.</strong><br /><br /><strong>What is it like to work at NJM?&nbsp; Click <a href="https://www.youtube.com/watch?v=6XVn3U0XK-0&amp;feature=emb_logo" target="_blank" title="Video" rel="noopener noreferrer">here</a> to see!<br /><br />If you don't see the position you are looking for, apply <a href="https://njm.wd1.myworkdayjobs.com/en-US/njm/introduceYourself" target="_blank" title="Introduce Yourself" rel="noopener noreferrer">here</a>.<br /></strong>

Parsippany

NJM Insurance

<p><strong>This isn&rsquo;t just insurance.&nbsp; It&rsquo;s NJM.</strong></p> <p>When you join the NJM family, you&rsquo;ll work with talented people who care about doing the right thing by our policyholders as well as each other. You&rsquo;ll be part of a financially strong and stable company that has flourished on relationships, integrity and service for more than a century. NJM is a special place where you can propel your career, help others and make friends &ndash; all at the same time.&nbsp;</p> <p>NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and a wide range of opportunities to give back to the communities we are privileged to serve.&nbsp;</p> <p>Leading, independent consumer publications repeatedly recognize our commitment to customer and claims satisfaction. In addition, NJM has been named to the Forbes list of the Best Employers in New Jersey three years in a row, based on feedback directly from our employees.</p> https://www.njm.com/about/careers

keywords: position summary,insurance,administration,organization,deliver,skills,hours,education,communication,experience

Full

Overview: <p>NJM is excited to extend a full-time professional opportunity for you to join our contact center team and become a Licensed Account Representative! You will experience top-quality paid work training to prepare you for this position in Personal Lines Insurance.&nbsp; You will deliver award winning support to NJM Policy holders and assist them with questions about their bills and/or policy.<br /><br /></p> <p>Looking for a company that offers <em><u>you</u></em> more?&nbsp; Come talk to NJM Insurance, a 2021 Forbes Best Employers in NJ Recipient for the 3rd year in a row about joining our Contact Center team!</p> <p>&nbsp;</p> <p><strong>NJM OFFERS</strong></p> <ul> <li> <p>Competitive Salary Range: $46,000 to $52,900 based upon qualifications and experience</p> </li> <li> <p>Paid Training</p> </li> <li> <p>Costs to become licensed is covered by NJM</p> </li> <li> <p>Work from home up to 3 days a week</p> </li> <li> <p>Potential to job shadow or work on projects once training is over</p> </li> <li> <p>Career Pathing Potential</p> </li> <li> <p><a href="https://www.njm.com/about/careers/employee-benefits" target="_blank" rel="noopener noreferrer">Outstanding Benefits</a>:</p> <ul> <li> <p>Potential to bonus</p> </li> <li> <p>401K match up to 8% of salary monthly</p> </li> <li> <p>Medical Insurance</p> </li> <li> <p>Dental Insurance</p> </li> <li> <p>Flexible Spending Account</p> </li> <li> <p>Discounts on auto insurance</p> </li> <li> <p>Tuition reimbursement</p> </li> <li> <p>Annual bonus opportunity worth up to 7.5% of your base compensation</p> </li> <li> <p>Onsite Wellness Center</p> </li> <li> <p>Additional company discounts for items like travel, service, car rental and more.</p> </li> </ul> </li> </ul> <ul> <li> <p>Stable Company:</p> <ul> <li> <p>A+ Rated by AM Best for Financial Strength</p> </li> <li> <p>2021 Forbes list of the Best Employers in NJ for the third consecutive year</p> </li> <li> <p>&nbsp;</p> </li> <li></li> </ul> </li> </ul>
Responsibilities: <ul> <li> <p>Deliver a high-quality customer experience while consulting and counseling customers on NJM&rsquo;s products via inbound calls.</p> </li> <li> <p>Provide coverage options best suited to accommodate individual needs and administer transactions when necessary.</p> </li> <li> <p>Demonstrate effective time management to achieve performance goals/targets.</p> </li> <li> <p>Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to Personal Lines insurance.</p> </li> </ul>
Requirements: <p><strong>Requirements</strong></p> <ul> <li> <p>Excellent verbal and written communication skills</p> </li> <li> <p>Strong computer and navigation skills including proficiency in Microsoft Outlook and Word</p> </li> <li> <p>Accurate keyboarding skills</p> </li> <li> <p>Superior listening skills</p> </li> <li> <p>Strong multi-tasking ability</p> </li> <li> <p>Prior customer service or contact center experience is beneficial</p> </li> <li> <p>High-speed Internet and a working home phone line</p> </li> <li> <p>Quiet, distraction-free work area at home</p> </li> <li> <p>High School Diploma or GED</p> </li> <li> <p>Bilingual skills are valued, but not required</p> </li> <li> <p>A property and casualty license is a plus.</p> </li> </ul> <p>&nbsp;</p> <p><strong>Hours<br /></strong></p> <ul> <li>Day Shift: Monday-Friday 9:45am - 6:00pm plus every Saturday 8:30am - 4:45pm; with one Weekday &amp; Sunday off. This includes a 5% shift differential.</li> </ul>