Small Claims Glass Unit Rep

<strong>Personal, compassionate service is what we&rsquo;re known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.</strong><br /><br /><strong>What is it like to work at NJM?&nbsp; Click <a href="https://www.youtube.com/watch?v=6XVn3U0XK-0&amp;feature=emb_logo" target="_blank" title="Video" rel="noopener noreferrer">here</a> to see!<br /><br />If you don't see the position you are looking for, apply <a href="https://njm.wd1.myworkdayjobs.com/en-US/njm/introduceYourself" target="_blank" title="Introduce Yourself" rel="noopener noreferrer">here</a>.<br /></strong>

Trenton

NJM Insurance

<p><strong>This isn&rsquo;t just insurance.&nbsp; It&rsquo;s NJM.</strong></p> <p>When you join the NJM family, you&rsquo;ll work with talented people who care about doing the right thing by our policyholders as well as each other. You&rsquo;ll be part of a financially strong and stable company that has flourished on relationships, integrity and service for more than a century. NJM is a special place where you can propel your career, help others and make friends &ndash; all at the same time.&nbsp;</p> <p>NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and a wide range of opportunities to give back to the communities we are privileged to serve.&nbsp;</p> <p>Leading, independent consumer publications repeatedly recognize our commitment to customer and claims satisfaction. In addition, NJM has been named to the Forbes list of the Best Employers in New Jersey three years in a row, based on feedback directly from our employees.</p> https://www.njm.com/about/careers

keywords: position summary,audit,process,investigate,analysis,skills,environment,education,technical,experience,professional

Full

Overview: Our West Trenton General Claims Team is seeking a reliable Small Claims Glass Unit Representative to provide superior claims service to our policy holders. This is full time a hybrid role which offers a work from office and home schedule after training is completed.
Responsibilities: <ul> <li> <p>Audit towing and glass claims that are processed through direct data entry.</p> </li> <li> <p>Audit invoices received from glass shops by electronic transfer and by mail. Respond to telephone requests for glass pricing. Process glass claims for payment through bulk billing.</p> </li> <li> <p>Investigate, review, analyze and evaluate assigned claims expeditiously in preparation for prompt resolution.</p> </li> <li> <p>Extend consistently strong and empathetic customer service throughout each interaction.</p> </li> </ul>
Requirements: <ul> <li> <p>High School diploma or GED required.</p> </li> <li> <p>Strong interpersonal and customer service skills</p> </li> <li> <p>Ability to learn quickly, work in fast paced environment and adapt to change</p> </li> <li> <p>Multi-tasking, problem-solving and decision-making skills</p> </li> <li> <p>Ability to work independently</p> </li> <li> <p>Strong communication skills, including writing, speaking and active listening</p> </li> <li> <p>Ability to manage multiple priorities and time effectively</p> </li> <li> <p>Technical aptitude with the ability &nbsp;to navigate all tasks required in systems utilized.</p> </li> <li> <p>Reliable, with high integrity and strong work ethic.</p> </li> </ul> <p>&nbsp;</p> <p><strong>Hours</strong></p> <ul> <li> <p>Monday-Friday, 8:45AM-5:00PM</p> </li> </ul> <p><strong>Salary:&nbsp;</strong> $46,000 &ndash; 53,000 annually. Salary is commensurate with experience and credentials.</p>