Mail & Imaging Supervisor

<strong>Personal, compassionate service is what we&rsquo;re known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.</strong><br /><br /><strong>What is it like to work at NJM?&nbsp; Click <a href=";feature=emb_logo" target="_blank" title="Video" rel="noopener noreferrer">here</a> to see!<br /><br />If you don't see the position you are looking for, apply <a href="" target="_blank" title="Introduce Yourself" rel="noopener noreferrer">here</a>.<br /></strong>


NJM Insurance

<p><strong>This isn&rsquo;t just insurance.&nbsp; It&rsquo;s NJM.</strong></p> <p>When you join the NJM family, you&rsquo;ll work with talented people who care about doing the right thing by our policyholders as well as each other. You&rsquo;ll be part of a financially strong and stable company that has flourished on relationships, integrity and service for more than a century. NJM is a special place where you can propel your career, help others and make friends &ndash; all at the same time.&nbsp;</p> <p>NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and a wide range of opportunities to give back to the communities we are privileged to serve.&nbsp;</p> <p>Leading, independent consumer publications repeatedly recognize our commitment to customer and claims satisfaction. In addition, NJM has been named to the Forbes list of the Best Employers in New Jersey three years in a row, based on feedback directly from our employees.</p>

keywords: position summary,collaboration,support,reports,duties,skills,education & experience,qualifications


Overview: <p>There&rsquo;s never been a better time to join NJM!&nbsp;&nbsp;With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker&rsquo;s compensation, automobile and homeowners&rsquo; insurance in New Jersey.&nbsp;&nbsp;</p> <p>&nbsp;</p> <p>Become a member of our team and you&rsquo;ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service.&nbsp;&nbsp;Team members are offered a competitive compensation.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>NJM&rsquo;s Mail and Imaging Operations Team is seeking to fill a Workforce Supervisor.&nbsp; This role will be responsible for managing daily Mail &amp; Imaging operations while overseeing staff. This includes, but is not limited to, working closely with the staff to complete the department&rsquo;s shared goals, have an awareness of job responsibilities, and daily tasks.&nbsp;</p> <p>&nbsp;</p> <p>This Position has the ability to work from home 1 day per week.</p>
Responsibilities: <ul> <li>Oversee the daily operation of the department by working closely with Mail &amp; Imaging Supervisor(s) and staff in all offices&nbsp;</li> <li>Provide support, training and mentoring for staff in a positive manner</li> <li>Ensure the expected customer service levels are met by closely monitoring the daily workflows and SLA&rsquo;s</li> <li>Ensure staff is following department and company policies and procedures</li> <li>Take appropriate action to resolve performance or procedural issues and properly maintains interim notes. Inform the Assistant Administrator of any issues.</li> <li>Mediate problems encountered by the staff and resolve conflicts</li> <li>Manage absences and PTO requests</li> <li>Develop a strong understanding of the entire department&rsquo;s business processes and workflows</li> <li>Continuously monitor and update procedures to provide the best possible service</li> <li>Create and provide Management with the necessary schedules concerning assigned responsibilities</li> <li>Work with Management to promote teamwork across the entire department</li> <li>Identify staffing needs and make recommendations to Management</li> <li>Complete performance reviews for direct reports</li> <li>Monitor incoming mail and report any inconsistencies to the Assistant Administrator&nbsp;</li> <li>Complete appropriate internal reports and daily production logs including individual employee statistics</li> <li>Perform other duties as assigned&nbsp;</li> </ul>
Requirements: <p><strong>Required Qualifications and Experience:</strong></p> <ul> <li>Experience in a Document Management or Mail Processing Environment strongly preferred</li> <li>Strong organizational skills required</li> <li>Strong interpersonal skills required</li> <li>Effective verbal and written communication skills required</li> <li>Self-motivated and demonstrates initiative</li> <li>Strong attention to detail required</li> <li>Ability to focus on solutions</li> <li>Forward thinking</li> <li>Knowledge with Microsoft Office Products</li> <li>High school diploma or GED; College degree is a plus</li> <li>Management experience is preferred</li> </ul> <p>The salary range for this for this role is $45,000 &ndash; 50,000. &nbsp;Compensation is commensurate with experience and credentials.</p> <p>&nbsp;</p> <p>Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.</p>