Business Process Analyst, Sr.

<strong>Personal, compassionate service is what we&rsquo;re known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.</strong><br /><br /><strong>What is it like to work at NJM?&nbsp; Click <a href=";feature=emb_logo" target="_blank" title="Video" rel="noopener noreferrer">here</a> to see!<br /><br />If you don't see the position you are looking for, apply <a href="" target="_blank" title="Introduce Yourself" rel="noopener noreferrer">here</a>.<br /></strong>


NJM Insurance

<p><strong>This isn&rsquo;t just insurance.&nbsp; It&rsquo;s NJM.</strong></p> <p>When you join the NJM family, you&rsquo;ll work with talented people who care about doing the right thing by our policyholders as well as each other. You&rsquo;ll be part of a financially strong and stable company that has flourished on relationships, integrity and service for more than a century. NJM is a special place where you can propel your career, help others and make friends &ndash; all at the same time.&nbsp;</p> <p>NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and a wide range of opportunities to give back to the communities we are privileged to serve.&nbsp;</p> <p>Leading, independent consumer publications repeatedly recognize our commitment to customer and claims satisfaction. In addition, NJM has been named to the Forbes list of the Best Employers in New Jersey three years in a row, based on feedback directly from our employees.</p>

keywords: position summary,analysis,support,education & experience,skills,preferred


Overview: <p>Do you want to join a dynamic group that contributes to the overall success of process improvement within the organization? NJM&rsquo;s West Trenton Commercial Lines Department is seeking a Business Process Analyst, Sr. who supports the business process improvement, business continuity and technology initiatives for Commercial Lines.&nbsp;&nbsp;</p> <p>The focus of this position is to work closely with the business units and serve as a liaison to gain in-depth understanding of business strategy, processes, services, roadmap, and the context in which the business operates. This role will be key to understanding, conducting analysis, testing and identifying capabilities needed to address business challenges and improvements.</p>
Responsibilities: <ul> <li>Provide direct support to Commercial Lines units including Call Center, Underwriting, Sales, and Loss Prevention.</li> <li>Identify issues or opportunities within Commercial Lines operations to create recommendations for improvement.</li> <li>Performs root cause analysis to determine process or solution deficiencies.</li> <li>Demonstrates practical application of business analytics, analysis, and business process improvement methodologies.</li> <li>Prepares training documentation, coordinates, and delivers training for department staff.</li> <li>Maintain department's process flows and ensures completeness of the documentation.</li> <li>Provides updates to management and departments that are impacted by new processes.</li> <li>Understand and negotiate needs and expectations for multiple stakeholders.</li> </ul>
Requirements: <ul> <li>Applicant must have solid decision-making and time management skills, as well as the ability to multi-task, while meeting deadlines.</li> <li>Must have excellent communication skills (verbal and written).</li> <li>Applicant must have solid analytical, problem solving and organizational skills.</li> <li>Must be a team player and demonstrate the ability to work in a collaborative environment.</li> <li>Must have an understanding of business analysis and business process improvement methodologies.</li> <li>Bachelor&rsquo;s Degree and/or equivalent experience preferred.</li> <li>Proficient in MS Office skills including Word, Excel, PowerPoint, Visio.</li> </ul> <p>&nbsp;</p> <p><strong>Preferred:</strong></p> <ul> <li>Knowledge of the following systems a plus: PolicyCenter, DuckCreek.</li> <li>Experience in agile methodologies a plus.</li> </ul> <p>&nbsp;</p> <p>Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.</p>