Manager, CL Underwriting

<strong>Personal, compassionate service is what we&rsquo;re known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.</strong><br /><br /><strong>What is it like to work at NJM?&nbsp; Click <a href=";feature=emb_logo" target="_blank" title="Video" rel="noopener noreferrer">here</a> to see!<br /><br />If you don't see the position you are looking for, apply <a href="" target="_blank" title="Introduce Yourself" rel="noopener noreferrer">here</a>.<br /></strong>


NJM Insurance

<p><strong>This isn&rsquo;t just insurance.&nbsp; It&rsquo;s NJM.</strong></p> <p>When you join the NJM family, you&rsquo;ll work with talented people who care about doing the right thing by our policyholders as well as each other. You&rsquo;ll be part of a financially strong and stable company that has flourished on relationships, integrity and service for more than a century. NJM is a special place where you can propel your career, help others and make friends &ndash; all at the same time.&nbsp;</p> <p>NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and a wide range of opportunities to give back to the communities we are privileged to serve.&nbsp;</p> <p>Leading, independent consumer publications repeatedly recognize our commitment to customer and claims satisfaction. In addition, NJM has been named to the Forbes list of the Best Employers in New Jersey three years in a row, based on feedback directly from our employees.</p>

keywords: position summary,management,customer care,business development,performance,compliance,qualifications,knowledge,skills,communication

Full time

$140,000 to $170,000

Overview: <p><strong>Manager, Commercial Lines Underwriting</strong><br />&nbsp;</p> <p>Come join an amazing team at NJM in Commercial Lines! As a result of increased market share demand and growth, NJM Insurance Group, a leading mid-Atlantic property casualty carrier, is now adding to our underwriting leadership team. We are seeking a seasoned professional for a critical role that involves providing leadership and oversight of our Commercial Lines Supervisors and Underwriting Staff in the small and middle market space. This role contributes to developing and executing strategic plans for product and geographic expansion while ensuring timely and customer centric assistance to all customers, underwriters, and agents. This position will be based in NJM's West Trenton, New Jersey corporate office.<br />&nbsp;<br />Compensation for this position will be in the $140,000 to $170,000 range (commensurate with relevant experience and credentials).</p>
Responsibilities: <ul> <li>Oversees department's adherence to and fosters the continuing development of Commercial Underwriting policies and protocols, for new business, renewals, and endorsements.</li> <li>Accomplishes profitability and growth results by providing leadership to staff with setting and achieving goals and objectives that are aligned with Commercial Lines Strategic Objectives.</li> <li>Responsible to coach and develop supervisors and underwriters in order to higher profitable growth performance levels and career development.</li> <li>Provides guidance to supervisors and underwriting leadership to ensure appropriate underwriting resource allocation and performance results achieved.</li> <li>Monitors productivity/performance standards and results achieved.</li> <li>Proactively recommends and implements corrective actions in order to achieve the desired outcomes and results to plan.</li> <li>Provides input on management aspects of Underwriting processing flow (application, coverage entry, underwriting processing, balancing timing of entries while maintaining entry of schedule rating off-balance lists) in the issuance of new and renewal accounts.</li> <li>Attract, develop, and lead diverse team that maximize performance and create opportunities for the movement of talent.</li> <li>Oversees the distribution of work assignments to Underwriters.</li> <li>Identify opportunities to apply and leverage technology to maximize workflow efficiencies and staff capabilities in order to provide our customers and agency partners with superior service.</li> <li>When necessary, respond to complex correspondence and verbal inquiries from our agency partners and policyholders.</li> <li>Hire, train and manage assigned underwriting staff. Training responsibilities related to the following activities: <ul> <li>Assess underwriting, and agency relationship training needs</li> <li>Secure training resources</li> <li>Implement training plan</li> <li>Monitor progress</li> </ul> </li> <li>Requires staff to deliver a high level of customer service and quality of work.</li> <li>Handle and resolve escalated internal and external customer issues and concerns.</li> <li>Stays abreast of trends in NJM's Commercial lines of business and the marketplace at large. Understands how risks, trends, emerging and strategic issues affect NJM and policyholders.</li> <li>Participates and supports technology initiatives/enhancements.</li> </ul>
Requirements: <ul> <li>Strong communications skills (verbal, written and active listening).</li> <li>Demonstrated successful track record providing leadership to diverse, cross functional and inter-disciplinary teams.</li> <li>Ability to manage multiple priorities while dealing with interruptions and able to regain focus on task at hand.</li> <li>Proficiency in computer usage, accurate data entry, Microsoft office suite and business-related software.</li> <li>Able to contribute to various system related design and system issues resolution.</li> <li>Ability to collaborate and foster collaboration with other Commercial Lines departments.</li> <li>Working technical knowledge of all Property &amp; Casualty lines of business, including Property, General Liability, Crime, Inland Marine, Automobile, Workers Compensation and Umbrella.</li> </ul> <p><br /><strong>EDUCATION AND EXPERIENCE<br /><br /></strong></p> <ul> <li>Bachelor's or Master&rsquo;s degree is preferred.</li> <li>A minimum of 5 years' underwriting experience in the related lines of business is preferred.</li> <li>7+ years of commercial lines underwriting leadership experience in middle market and/or small Commercial Package, Workers' Compensation, Commercial Auto and Excess/Umbrella is required.</li> <li>Previous supervisory experience of commercial lines underwriters is required.</li> <li>Demonstrates a customer experience and customer centric continuous improvement mindset.</li> <li>Previous experience working and managing independent insurance agency relationships.</li> </ul> <p><br /><strong>REQUIRED CERTIFICATIONS OR LICENSES<br /><br /></strong></p> <ul> <li>Insurance designations such as CPCU, ARM, AU etc. are a plus. The same for any producer licensing. However, they are not required.</li> </ul> <p>&nbsp;</p> <p>Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.</p>