Mail & Document Processor Associate

<strong>Personal, compassionate service is what we&rsquo;re known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.</strong><br /><br /><strong>What is it like to work at NJM?&nbsp; Click <a href=";feature=emb_logo" target="_blank" title="Video" rel="noopener noreferrer">here</a> to see!<br /><br />If you don't see the position you are looking for, apply <a href="" target="_blank" title="Introduce Yourself" rel="noopener noreferrer">here</a>.<br /></strong>


NJM Insurance

<p><strong>This isn&rsquo;t just insurance.&nbsp; It&rsquo;s NJM.</strong></p> <p>When you join the NJM family, you&rsquo;ll work with talented people who care about doing the right thing by our policyholders as well as each other. You&rsquo;ll be part of a financially strong and stable company that has flourished on relationships, integrity and service for more than a century. NJM is a special place where you can propel your career, help others and make friends &ndash; all at the same time.&nbsp;</p> <p>NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and a wide range of opportunities to give back to the communities we are privileged to serve.&nbsp;</p> <p>Leading, independent consumer publications repeatedly recognize our commitment to customer and claims satisfaction. In addition, NJM has been named to the Forbes list of the Best Employers in New Jersey three years in a row, based on feedback directly from our employees.</p>

keywords: position summary,process,audit,administration,education,skills

Full time


Overview: <p>At New Jersey Manufacturers (NJM), a top-rated insurance company, we are seeking a Mail &amp; Document Processor, Associate in our West Trenton office.<br /><br />This role does require working in the office.&nbsp;</p> <p>&nbsp;</p> <p>The Document Processor, Associate is responsible for, but not limited to, ensuring, and maintaining customer satisfaction according to company standards with regard to the timeliness, accuracy, availability, validation and quality review of scanned documents; is responsible for preparing incoming mail for processing. This includes the ability to operate various types of scanners for the creation of electronic files. Able to troubleshoot issues with image clarity and make adjustments to equipment as needed to provide the best quality image and apply necessary metadata for document processing and retrieval.<br /><br /></p> <p><strong>Schedule</strong></p> <ul> <li>Mon-Fri 8:00 AM - 4:15 PM.</li> </ul>
Responsibilities: <ul> <li>Process incoming mail and prep documents according to pre-established business rules for imaging.</li> <li>Operate scan equipment to create the best possible quality image.</li> <li>Validate documents according to pre-established business rules.</li> <li>Understands capture software (i.e., rotating, deleting, splitting, and moving pages).</li> <li>Meets departmental Service Level Agreements (SLAs).</li> <li>Ability to audit completed documents.</li> </ul>
Requirements: <ul> <li>Strong organizational skills.</li> <li>Detail-oriented.</li> <li>Effective verbal and written communication skills.</li> <li>Must be flexible and easily adapt to change.</li> <li>Demonstrates an understanding of the importance of teamwork.</li> <li>Self-motivated and has demonstrated initiative.</li> <li>Knowledge with Microsoft Office Products.</li> <li>Knowledge of document capture software and OnBase is a plus.</li> <li>High school diploma or GED.</li> <li>Some physical effort (handling light materials and boxes up to 30 lbs.).</li> </ul> <br /> <p><strong>Salary Range: &nbsp;</strong>The salary range for this role is $37,217-$43242 Compensation is commensurate with experience and credentials.</p> <p>&nbsp;</p> <p>Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.</p>