Business Technical Analyst

<strong>Personal, compassionate service is what we&rsquo;re known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.</strong><br /><br /><strong>What is it like to work at NJM?&nbsp; Click <a href=";feature=emb_logo" target="_blank" title="Video" rel="noopener noreferrer">here</a> to see!<br /><br />If you don't see the position you are looking for, apply <a href="" target="_blank" title="Introduce Yourself" rel="noopener noreferrer">here</a>.<br /></strong>


NJM Insurance

<p><strong>This isn&rsquo;t just insurance.&nbsp; It&rsquo;s NJM.</strong></p> <p>When you join the NJM family, you&rsquo;ll work with talented people who care about doing the right thing by our policyholders as well as each other. You&rsquo;ll be part of a financially strong and stable company that has flourished on relationships, integrity and service for more than a century. NJM is a special place where you can propel your career, help others and make friends &ndash; all at the same time.&nbsp;</p> <p>NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and a wide range of opportunities to give back to the communities we are privileged to serve.&nbsp;</p> <p>Leading, independent consumer publications repeatedly recognize our commitment to customer and claims satisfaction. In addition, NJM has been named to the Forbes list of the Best Employers in New Jersey three years in a row, based on feedback directly from our employees.</p>

keywords: position summary,teamwork,assist,quality assurance,document,support,education & experience,skills,proficiency

Full time


Overview: <p>Location: <strong>NJM - West Trenton</strong></p> <p>NJM's Administrative Services department is seeking a Business Technical Analyst to join its Business Process Unit (BPU). This position will be responsible for representing the department on business and technology solution efforts, including participating in requirements elicitation, analysis, and testing activities. This role will work in collaboration with BPUs across the organization as well as Information Technology, the Program Management Office, and other NJM departments.</p>
Responsibilities: <ul> <li>Represent the department on business and technology projects.</li> <li>Work collaboratively with other BPU teams on enterprise projects impacting the department.</li> <li>Participate in requirements elicitation, analysis, and testing activities for the business technology solutions and or data/reporting efforts.</li> <li>Prepare documentation for these efforts such as requirements, test plan/test cases, reports, presentations, and deployment memos. Keep documents stored (and accessible) and update them as needed.</li> <li>Write and execute test plans and scenarios in support of business and technology projects, including integrations with other systems. Participate in cross-functional testing initiatives.</li> <li>Conduct post-deployment smoke testing activities to support technology deployments.</li> <li>Assist in providing information for cost-benefit analysis (CBA) development for project and process initiatives.</li> <li>Perform and document root cause analysis to determine process or solution deficiencies. Provide mitigation strategies and solutions to reduce the impact of the issue.</li> <li>Identify and replicate issues (understand the impact, frequency, and severity). Escalate defects and production issues to the appropriate parties for remediation. Track issues to resolution.</li> <li>Assist in the prioritization of defects, enhancements, and improvement requests.</li> <li>Work with department management to evaluate metrics and define business process and solution improvements.</li> <li>Prepare training documentation and deliver training to department staff.</li> <li>Document &ldquo;current state&rdquo; and &ldquo;future state&rdquo; processes using various tools, including Microsoft Visio.</li> <li>Work to enhance knowledge of processes and workflows within the department.</li> <li>Facilitate meetings with the department and other business areas (e.g., Information Technology, external business units).</li> </ul>
Requirements: <ul> <li>Bachelor&rsquo;s degree preferred.</li> <li>Two to five years of experience in an analytical role is required (e.g., business process, project management, software development, and/or analytical techniques and practices).</li> <li>Demonstrated ability to manage multiple projects, including the ability to effectively prioritize work activities.</li> <li>Demonstrated ability to adapt to frequent and unexpected changes.</li> <li>Strong analytical and problem-solving skills.</li> <li>Demonstrated ability to write and communicate clearly, concisely, and in a manner that connects to a wide audience (i.e., technical, non-technical staff).</li> <li>Demonstrated proficiency in Microsoft Office Suite: PowerPoint, Word, and Excel (including some knowledge of pivot tables, formulas, macros) is required.</li> <li>Knowledge of Microsoft Visio preferred.</li> <li>Experience with outgoing and incoming mail solutions is a plus.</li> <li>Property and Casualty Insurance industry knowledge is a plus.</li> </ul> <p>&nbsp;</p> <p><strong>Salary Range:</strong> $69,000-88,000. Salary is commensurate with experience and credentials.</p> <p>This role may be filled at a senior level based on skills, experience and credentials.</p> <p>&nbsp;</p> <p>Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.</p>