Contact Center Associate (Monday through Friday 9:30am-6:00pm ( Saturday: 8:30am

<strong>Personal, compassionate service is what we're known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.</strong><br /><br /><strong><a href=";feature=emb_logo" target="_blank" rel="noopener noreferrer">What is it like to work at NJM?&nbsp; Click here to see!</a></strong>

Hammonton, NJ

NJM Insurance Group

<h3><strong>Come Grow with Us!<br /><br />For more than a century, our policyholders have trusted us to serve them in their times of need. For just as long, we have supported our employees by providing a competitive compensation package and opportunities for growth. If you are looking to be part of something special and make a difference each day, we invite you to come grow with us. There's never been a better time to join the NJM family.&nbsp;</strong><br /><br /><strong>This isn't just insurance.&nbsp; It's NJM.</strong></h3> <p class="p1"><strong><br /><a href=";cws=47" target="_blank" title="NJM Insurance" rel="noopener noreferrer">If you don't see the job you're looking for below, please click&nbsp;</a></strong><a href=";cws=47" target="_blank" title="NJM Insurance" rel="noopener noreferrer"><span class="s1"><strong>here</strong></span><strong>&nbsp;to create a search agent, or log in to check the status of your previous application.</strong>&nbsp;</a></p> <p class="p2">&nbsp;</p>

keywords: company summary,position summary,quality assurance,claims,require,reporting,collect,skills,education,experience

Full Time

Overview: Are you motivated by customer service with a desire for helping others? NJM Insurance Group currently has an opening in our Contact Center for the First Notice of Loss Associate who will play an important role in helping to make sure our customers have a positive experience working with us. With a nationally ranked reputation for outstanding customer service and history that spans more than a century, NJM is a leading provider of worker&rsquo;s compensation, automobile, and homeowners insurance in New Jersey. It is an exciting time to join NJM as we are expanding into other states.<br /><br /><br />Our West Trenton General Claims Department is seeking a First Notice of Loss Associate to provide superior customer service while receiving and responding to inbound telephone calls from policyholders and customers. Formal in-house training is provided.
Responsibilities: <ul> <li>Serves as the first contact with our claims customers; taking incoming calls and entering the information into the system for follow-up by an adjuster.</li> <li>Provides quality assistance and customer service in a professional and timely manner to policyholders who have experienced an Auto or Homeowner loss.</li> <li>Navigates multi-systems to access appropriate information to service policyholders.</li> <li>Accurately receives and responds to the first reports of an insured's losses.</li> <li>Listens and records information simultaneously and follows through by assessing losses and acting upon the claim, should it require attention.</li> <li>Determines appropriate coverage and completes necessary follow-ups in a timely and efficient manner.</li> <li>Performs additional duties within the department as needed.</li> </ul>
Requirements: <ul> <li>Call center experience handling inbound calls is preferred</li> <li>Must have or be able to obtain and maintain a home high-speed internet connection and a landline telephone</li> <li>Excellent verbal and written communication skills</li> <li>Collect, interpret and type claim information efficiently and accurately</li> <li>Excellent listening skills</li> <li>Ability to navigate multiple programs simultaneously</li> <li>Accurate keyboarding skills, Typing speed of 25 wpm or more</li> <li>Detail-oriented</li> <li>Problem-solving and decision-making abilities</li> <li>Strong multi-tasking</li> <li>Ability to demonstrate empathy and handle stressful situations</li> <li>Bilingual in English and Spanish is a plus</li> <li>High School Diploma or GED</li> </ul> <br /><strong>The scheduled hours for this position are:</strong><br />Monday through Friday 9:30am-6:00pm ( Off Sun and Tues or Thurs) Saturday: 8:30am-4:30pm<br /><br /><br />NJM is proud to be an Equal Opportunity Employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully rep