Claims Information Service Rep

<strong>Personal, compassionate service is what we're known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.</strong><br /><br /><strong><a href="https://www.youtube.com/watch?v=6XVn3U0XK-0&amp;feature=emb_logo" target="_blank" rel="noopener noreferrer">What is it like to work at NJM?&nbsp; Click here to see!</a></strong>

West Trenton, NJ

NJM Insurance Group

<h3><strong>This isn&rsquo;t just insurance.&nbsp; It&rsquo;s NJM. <br /><br /></strong>When you join the NJM family, you&rsquo;ll work with talented people who care about doing the right thing by our policyholders as well as each other. You&rsquo;ll be part of a financially strong and stable company that has flourished on relationships, integrity and service for more than a century. NJM is a special place where you can propel your career, help others and make friends &ndash; all at the same time. &nbsp; <br /><br />NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and a wide range of opportunities to give back to the communities we are privileged to serve. &nbsp; <br /><br />Our strategic plan for regional expansion is underway. Thanks to both customer and employee dedication, NJM was recently ranked #1 in the nation for auto claims satisfaction by J.D. Power. We were also voted as one of the best places to work in NJ - as noted by Forbes. Come join us!&nbsp;</h3> https://www.njm.com/about/careers

keywords: position summary,medical,transfer,support,reporting,knowledge,skills,experience

Full Time

Overview: Are you motivated by customer service with a desire for helping others? NJM Insurance Group currently has an opening in our Contact Center for a Claims Information Service Representative who will play an important role in helping to make sure our customers have a positive experience working with us. With a nationally ranked reputation for outstanding customer service and history that spans more than a century, NJM is a leading provider of worker&rsquo;s compensation, automobile, and homeowner&rsquo;s insurance in New Jersey. It is an exciting time to join NJM as we are expanding into other states.
Responsibilities: <ul> <li>Process telephone reporting of accidents accurately and expeditiously.</li> <li>Answer all calls from internal and external customers immediately, providing accurate information.</li> <li>Transfer calls to the appropriate personnel.</li> <li>Provide authorization to medical providers or escalate authorization requests to appropriate personnel.</li> <li>Complete callbacks in a timely manner, documenting results in computer correspondence.</li> <li>Provide support and back up to other areas in workers&rsquo; compensation claims, complete other tasks as needed.</li> </ul>
Requirements: <ul> <li>Previous inbound telephone customer service experience in a call center environment preferred</li> <li>Ability to problem solve and work independently</li> <li>Accuracy and attention to detail</li> <li>Excellent verbal and written communication skills</li> <li>Strong data entry ability</li> <li>Bilingual English/Spanish is preferred</li> <li>Reliability</li> <li>Insurance experience and knowledge of medical terminology a plus</li> <li>Use of Claimcenter, Policycenter, InContact, One-X Communicator a plus</li> </ul>