Contact Center / Customer Service Representative

<p><strong>Personal, compassionate service is what we're known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.</strong></p>

West Trenton, NJ

NJM Insurance Group

<p><strong>Come Grow With Us</strong></p> <p>For more than a century, NJM has insured generations of customers and we are growing.&nbsp; Not only are we known for providing value-based insurance solutions and extraordinary customer service, NJM employees are there for our policyholders when they need us the most.&nbsp; If you are looking to be part of something special and make a difference each day, we invite you to come grow with us.&nbsp; There&rsquo;s never been a better time to join the NJM family.&nbsp;</p> <p>&nbsp;</p> <p>This isn&rsquo;t just insurance.&nbsp; <strong>It&rsquo;s NJM<em>.&nbsp; </em></strong></p> https://www.njm.com/

keywords: the role,training provided,customer care,quality assurance,degree,training,call center,knowledge

Full-Time

Overview: <p>At New Jersey Manufacturers (NJM), a top-rated insurance company, our Personal Lines Department is currently interviewing for Personal Lines Representatives for our Contact Center at our West Trenton location.&nbsp; Personal Lines Representatives answer and respond to inbound telephone calls from prospective and current policyholders.&nbsp; Provide assistance and superior customer service while determining coverage and administering transactions.&nbsp; Formal in-house training is provided.This position is eligible for a 15% shift differential based on the work schedule.&nbsp;<br /><br /><strong>Shift:&nbsp;</strong>Monday &ndash; Friday 12:45pm-9:00pm <span style="text-decoration: underline;"><strong>and</strong></span>&nbsp;one Saturday per month 8:30am-4:45pm</p>
Responsibilities: <ul> <li>Respond accurately and effectively to an equitable proportion of telephone inquiries from prospective and current policyholders.</li> <li>Complete necessary follow ups and workflow transactions in a timely and efficient manner.</li> <li>Provide quality assistance and customer service in a professional and timely manner.</li> <li>Navigate in a computerized environment to access appropriate information to service the policyholder</li> </ul>
Requirements: <br /> <ul> <li>Excellent verbal and written communication skills.</li> <li>Working knowledge of computers including accurate keyboarding skills.</li> <li>Superior listening skills.</li> <li>Strong multi-tasking ability.</li> <li>Previous call center experience handling inbound calls is preferred.</li> <li>Bachelor&rsquo;s degree preferred.</li> <li>PL Producer&rsquo;s Authority preferred.</li> <li>If not currently licensed, must pass the Producer's exam. Initial training will be provided prior to exam.</li> <li>Bilingual skills are a plus</li> </ul>