Contact Center Representative

<p><strong>Personal, compassionate service is what we're known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.</strong></p>

West Trenton, NJ

NJM Insurance Group

<p><strong>Come Grow With Us</strong></p> <p>For more than a century, NJM has insured generations of customers and we are growing.&nbsp; Not only are we known for providing value-based insurance solutions and extraordinary customer service, NJM employees are there for our policyholders when they need us the most.&nbsp; If you are looking to be part of something special and make a difference each day, we invite you to come grow with us.&nbsp; There&rsquo;s never been a better time to join the NJM family.&nbsp;</p> <p>&nbsp;</p> <p>This isn&rsquo;t just insurance.&nbsp; <strong>It&rsquo;s NJM<em>.&nbsp; </em></strong></p> https://www.njm.com/

keywords: working at njm,summary,quality assurance,customer care,degree,training,call center,knowledge

Full-Time

Competitive Compensation and Benefits Package

Overview: You work for NJM? That's a great company!" If you're hired at NJM, you'll hear it over and over again from friends, family and neighbors. Why? Because NJM is committed to providing its customers with superior service, and great service goes a long way. Why else is NJM called a great company? Because our employees enjoy working here, are appreciated, and are provided with a terrific benefits plan. Employees who are hired at NJM often stay at NJM &ndash; many for the duration of their careers.<br />&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br />At NJM, a top-rated insurance company, our Personal Lines Department is currently interviewing Personal Lines&nbsp;Representatives&nbsp;for our Contact Center&nbsp;at our West Trenton location.&nbsp; Personal Lines Representatives answer and respond to inbound telephone calls from prospective and current policyholders.&nbsp; Provide assistance and superior customer service while determining coverage and administering transactions. Formal in-house training is provided.<br /> <p>The hours are: Monday, Tuesday, Wednesday, Friday (9:45 a.m. -&nbsp;6:00 p.m) and Saturdays&nbsp;(8:30-4:45pm) <span style="text-decoration: underline;"><strong>or</strong></span> Monday, Tuesday, Thursday, Friday (9:45 a.m. -&nbsp;6:00 p.m) and Saturdays&nbsp;(8:30-4:45pm).</p> <p>These hours&nbsp;include a 5% shift differential.</p>
Responsibilities: <ul> <li>Respond accurately and effectively to an equitable proportion of telephone inquiries from prospective and current policyholders.</li> <li>Complete necessary follow ups and workflow transactions in a timely and efficient manner.</li> <li>Provide quality assistance and customer service in a professional and timely manner.</li> <li>Navigate in a computerized environment to access appropriate information to service the policyholder</li> </ul>
Requirements: <br /> <ul> <li>Excellent verbal and written communication skills.</li> <li>Working knowledge of computers including accurate keyboarding skills.</li> <li>Superior listening skills.</li> <li>Strong multi-tasking ability.</li> <li>Previous call center experience handling inbound calls is preferred.</li> <li>Bachelor&rsquo;s degree preferred.</li> <li>PL Producer&rsquo;s Authority preferred.</li> <li>If not currently licensed, must pass the Producer's exam. Initial training will be provided prior to exam.</li> <li>Bilingual skills are a plus</li> </ul>